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Added 5 mins ago
C
Senior Manager, Product Design
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We are seeking a Senior Manager, Product Design to lead design for our Fintech team and join our growing Product Design team. This role is open to candidates across North America (US and…
Added 5 mins ago
AA
Customer Account Manager
Advance Auto Parts
St. Catharines, ON
- Full-time
At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial…
Added 5 mins ago
HP
Bilingual Maintenance Technical Coordinator
Hood Packaging Corporation
Montreal, QC
- Full-time
Reporting to the Maintenance Manager, the Maintenance Technical Coordinator supports maintenance, production, and engineering to improve equipment reliability, reduce failures, increase…
Added 7 mins ago
PC
Financial Services Internal Audit Senior Manager
PwC Canada
Toronto, ON
- Full-time
As a Financial Services Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career.
Added 17 mins ago
VE
3rd Year/Journeyman Heavy Equipment Technician
Victor Energy
Saskatoon, SK
- Full-time
Reporting to the Shop Manager, the position will be responsible for diagnosing and completing repairs required on Victor Energy’s heavy equipment (Excavators, Digger Derrick Booms, Skid…
Added 20 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Responsible for reviewing Working Capital, primarily Inventory (Service WIP and Spare Parts)
Added 23 mins ago
UI
Operations Manager - Distribution Center Operations
UAP Inc.
Toronto, ON · Cambridge, Ontario
- Full-time
At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have…
Added 23 mins ago
PC
Technology Strategy & Transformation, Manager
Pwc Canada
Calgary, AB
- Full-time
As a Technology Strategy and Transformation, Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are seeking candidates with…
Added 23 mins ago
Process Engineering Supervisor
Flex-N-Gate
Windsor, ON
Develop and modify robot programs to handle parts without causing damage to the equipment or parts.
Added 23 mins ago
RM
Field Clerk - Eastwood - Quebec
Redpath Mining Contractors and Engineers
Rouyn-Noranda, QC
- Full-time
Liaise with employees, Superintendent/Area Manager, and other members of the project team regarding training schedules, labour changes, etc.
Added 28 mins ago
Process Engineering Supervisor
Flex-N-Gate
Windsor, ON
Develop and modify robot programs to handle parts without causing damage to the equipment or parts.
Added 28 mins ago
Journeyperson HD Mechanic
West Coast Reduction Ltd.
Edmonton, AB
Adjust, repair, or replace parts and components of commercial transport truck systems including chassis, frame, cab, body, engine and drive train, air brakes, steering, and fuel, hydraulic,…
Added 28 mins ago
TR
Store/Warehouse Manager
Trillium Rail Partners
Mississauga, ON
- Full-time
TRP has a current vacancy for a Store/Warehouse Manager to lead the planning, coordination, and day-to-day management of warehouse, stores, inventory, and material-control activities…
Added 28 mins ago
BD
Housing Navigator
Blue Door Support Services
East Gwillimbury, ON
- $22.46 CAD / hour
- Full-time
We are looking for Housing Navigators who will report to the Program Manager. You will assist in the operation of the programs in accordance with agency policies and procedures; maintain…
Added 28 mins ago
BD
Housing Navigator
Blue Door Support Services
East Gwillimbury, ON
- Full-time
Reporting to the Program Manager, the Housing Navigator is responsible for the successful daily operation of an emergency housing program. In accordance with agency policies and procedures,…
Added 28 mins ago
BD
Housing Navigator
Blue Door Support Services
East Gwillimbury, ON
- Full-time
Reporting to the Program Manager, the Housing Navigator is responsible for the successful daily operation of an emergency housing program. In accordance with agency policies and procedures,…
Added 28 mins ago
BG
Auto Body Estimator (Mississauga-East)
Boyd Group Services
Mississauga, ON
- Full-time
…assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by…
Added 31 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 31 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 31 mins ago
D
Inside Sales Representative - Representant Ventes Internes
Dexter
Longueuil, QC
- Full-time
…suspensions, brake systems, doors, ventilation products, trailer parts and accessories, and towing components, serving the commercial trailer, recreational vehicle (RV), heavy-duty, marine,…
Added 31 mins ago
KE
Valve Technician - Provost, AB
Kings Energy Services Ltd
Provost, AB
- Full-time
Reporting directly to the PSV Team Lead or Branch Manager depending on branch location.
Added 31 mins ago
C
CASE MANAGER, REGISTERED NURSE
Cota
Toronto, ON
- Full-time
The Case Manager, Registered Nurse is responsible for providing Recovery Oriented services to COTA Health clients in a manner consistent with COTA Health’s Mission, Vision and Values.
Added 34 mins ago
L
HS&E Advisor - Future Opportunity
Ledcor
Ottawa, ON
- Full-time
Collaborate with the HS&E manager and HS&E coordinators across LTS to assist in the development, revision and implementation of procedures, standards, rules, and regulations
Added 34 mins ago
L
HS&E Advisor - Future Opportunity
Ledcor
Hamilton, ON · Brantford, ON · Milton, ON
- Full-time
Collaborate with the HS&E manager and HS&E coordinators across LTS to assist in the development, revision and implementation of procedures, standards, rules, and regulations
Added 34 mins ago
BT
Parts Order Picker
Bosch Truck Group Inc. - Red Deer
Red Deer, AB
- Full-time
We're looking for a reliable and detail-oriented Parts Order Picker to support our parts warehouse operations. This role is responsible for accurately locating, picking, staging, and…

RBGlobal

Customer Service Manager

North Battleford No. 437, SK, Canada
SK-16, North Battleford, SK, S9A 3W8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved.

Responsibilities

To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels.
To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same.
Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).
Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements.
Responsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies.
Act as a liaison with all levels of the organization to ensure accurate reporting of information.
Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems.
Maintenance and setup of relevant systems used to maintain auction information
Following up on all customer inquiries
Escalate problems or issues to senior management
Perform other duties as assigned.

Qualifications

2 Year previous Customer service experience in a related field
Minimum 1 year experience in a Supervisory role
Strong computer skills including the ability to learn new systems and to enter data quickly and accurately
DMV document processing experience an asset
Sales Tax collection, exemption and remittance experience
Demonstrated leadership and the ability to take initiative
Strong Problem solving, organizational and time management skills
Able to set priorities and work independently with minimal supervision
Positive attitude
Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills
Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others
Adaptable and willing to adjust to new ideas or change
High level of integrity and ethics
Ability to work in high pressure situations Ability to think on your feet
Strong attention to detail
A thorough understanding of Equipment specifics for data entry
Familiar with understanding contract specifics for data entry and maintaining information
Knowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor Vehicles

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

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More about this job

Responsibilities

The Customer Service Manager oversees auction administration processes and manages the human resources required for sale day operations. They act as the primary point of contact for customers, ensuring administrative objectives are met while maintaining high service standards.

Requirements

Candidates must have at least two years of customer service experience and a minimum of one year in a supervisory role. Strong computer skills, attention to detail, and knowledge of DMV regulations are required for this position.

Skills

Customer service
Supervisory skills
Data entry
Conflict resolution
Leadership
Problem solving
Time management
Organizational skills
Sales tax collection
DMV document processing
Computer literacy
Communication skills
Team training
Invoicing
Accounts receivable
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Auction administration
Sale day operations
Customer service
Supervisory
DMV
Sales tax
Accounts receivable
Data entry
Invoicing
Conflict resolution
Leadership
Equipment specifics
Contract management
RBA computer systems
Logistics
Commercial assets
Inventory management
Staffing
Reporting
Banking duties

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