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Added 17 mins ago
MP
Journeyman Machinist
Multi-Power Products Ltd.
Kelowna, BC
- Full-time
Applicant must be able to work in a group environment on large projects and follow the direction of the project leader
Added 47 mins ago
AT
Civil General Construction Supervisor - Kamloops
Arrow Transportation Systems Inc.
BC
- Other
Travel to project sites throughout the province may be required
Added 47 mins ago
AC
Workday Integration Developer
Adastra Corporation
Markham, ON
- Other
Communicate project status, risks, dependencies, and issue resolutions clearly to stakeholders
Added 47 mins ago
AC
Broadcom Clarity Developer
Adastra Corporation
Markham, ON
- Other
…and support Broadcom Clarity PPM solutions across portfolio, project, resource, and financial management processes. In this role, you will develop integrations and automations, optimize…
Added 1 hour ago
CC
Dispatcher
CRH Canada
Concord, ON
- Full-time
CRH Canada is proud to be a part of CRH, a global leader in building materials solutions. For the past 100 years, we have been developing innovative solutions to build the cities of…
Added 1 hour ago
N
Civil Estimator (Victoria, BC)
Norland
Victoria, BC
- Full-time
Copcan Civil is a leader in civil contracting, construction management, environmental contracting, forestry, demolition, and aggregate sales across British Columbia. Our expertise spans a…
Added 1 hour ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Lead the end-to-end delivery (including project economics) of multiple projects, comprising multiple resources and teams and ensure the quality of deliverables and clients are satisfied…
Added 1 hour ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
SLS is the world leader in landing gear, wheels & brakes, and associated systems for civil, military, and helicopter aircraft. We control the entire lifecycle of our products, from design…
Added 1 hour ago
AF
Product Manager
ATB Financial
AB · Edmonton, AB
- Full-time
Agile & Adaptive Delivery: Fluent in Agile/Scrum methodologies, with proven flexibility operating in hybrid project environments and navigating complex matrix organizations.
Added 1 hour ago
GE
Construction Piping Coordinator - HPU - NIGHT SHIFT
Global Edge Group
AB · Edmonton, AB
- Contract
…and serves as the Owner's field representative and execution leader for all assigned piping construction activities on the Edmonton Net Zero Hydrogen Energy Complex (ENZHEC) Project. The…
Added 1 hour ago
EM
Electrician
Edon Management
AB · Edmonton, AB
- Full-time
With nearly 30 years of experience, Edon is a leader in Alberta's commercial property management industry. We manage over 26 million sq. ft. of real estate across 80+ municipalities,…
Added 1 hour ago
T
Data Engineer Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
Apply Software Development Life Cycle (SDLC) and Project Management Methodology (PMLC) to complete specific development tasks for projects
Added 1 hour ago
CC
Document Controller (Temporary Contract)
Colas Canada Inc.
Edmonton, AB
- Contract
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects…
Added 1 hour ago
C
Stagiaire - Génie Industriel/Manufacturier et Amélioration Continue / Industrial/Manufacturing Engineering and Continuous Improvement Intern-EN
CAE
Montreal, QC
- Full-time
Added 1 hour ago
UO
Postdoctoral Scholar, Dementia-Inclusive Environments
University of Calgary
Calgary, AB
- $75,000 CAD / year
- Full-time
The Postdoctoral Scholar will lead the development and implementation of a research project evaluating the use and impact of Canada's first dementia-inclusive park, an initiative led by…
Added 1 hour ago
CC
Core Software Developer
Circle Cardiovascular Imaging
Calgary, AB
- Full-time
…Care. Circle Cardiovascular’s 'cvi42' is the Cardiac MR market leader imaging processing…
Added 1 hour ago
H
Property Manager
Hays
Surrey, BC
- $90,000 to $110,000 CAD / year
- Full-time
…This role offers the opportunity to join a respected industry leader with a strong track record of growth, stability, and professional…
Added 1 hour ago
ST
Field Operations Leader
Securitas Technology Canada
Port Coquitlam, BC
- $90,000 to $100,000 CAD / year
- Full-time
As a people-first leader, the Field Operations Leader builds strong, capable teams, drives consistency in execution, and acts as a trusted partner to the District Service Manager, Project…
Added 1 hour ago
SC
Team Leader – Ecology & Biodiversity (Pacific Region)
SLR Consulting
Kamloops, BC · Kelowna, BC · Vancouver, BC
- Full-time
Bringing experience in a consulting environment, the Team Leader demonstrates ability to work with people, manage resources and work within a team to deliver shared goals, including…
Added 1 hour ago
AT
Civil General Construction Supervisor
Arrow Transportation Systems Inc.
BC
- Other
Travel to project sites throughout the province may be required
Added 2 hours ago
R
Student, Office of the VP of Human Resources
Radio-Canada
Ottawa, ON
- Part-time
Project Coordination: Support the planning and execution of new departmental initiatives, acting as a reliable point of contact for administrative tasks.
Added 2 hours ago
C
Building Operator
CBRE
Vancouver, BC
- Full-time
Impact a range of customer, operational, project or service activities within own team and other related teams.
Added 2 hours ago
UO
Facility Operations Specialist - Active Living, Faculty of Kinesiology
University of Calgary
Calgary, AB
- Full-time
Participates and if needed, is the Active Living representative on management teams for Faculty construction projects. Attends all project meetings.
Added 2 hours ago
UO
Lead, Program Partnerships & Projects, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Establishes project governance structures, decision-making frameworks, roles, responsibilities, and success measures.
Added 2 hours ago
UO
Alumni Program Specialist, AR Programs & Services, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
The Alumni Program Specialist will bring experience in project and events management, alumni and community engagement, and collaborative planning and decision-making, to this role. The…

RBGlobal

Seller Experience Manager

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.

This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.

This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.

Responsibilities

Set Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.

Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.

Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.

Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.

Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.

Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.

Qualifications

Required Experience

Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
5+ years of experience in customer experience, customer success or sales enablement roles
2+ years in supervisory or team lead experience
Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
Strong process optimization skills, with data-driven decision-making and analytical expertise
Ability to influence across functions and build alignment with senior stakeholders
Experience with CRM platforms (Salesforce)
10-20% travel required for team, stakeholder, and site engagements.

Core Competencies

Customer Obsessed
Strategic Leadership
Team Leadership & Coaching
Cross-Functional Influence
Process Optimization
Data-Driven Decision Making
Standard office environment, with regular collaboration across in-market and remote team members
Non-physical in nature involving periods of sitting or standing.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The Seller Experience Manager defines and executes the seller experience strategy while leading a team of specialists to ensure exceptional service. They drive cross-functional alignment and monitor performance metrics to improve operational efficiency and seller satisfaction.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in customer experience or sales enablement. A minimum of 2 years in a supervisory role and proficiency with CRM platforms like Salesforce are required.

Skills

Strategic leadership
Team leadership
Coaching
Customer experience
Sales enablement
Process optimization
Data-driven decision making
Cross-functional alignment
Salesforce
Performance management
Operational leadership
Change management
Analytical expertise
Stakeholder management
KPI monitoring
Escalation management

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Strategy
Salesforce
CRM
KPI
NPS
SLA
Operations
Performance Management
Process Improvement
Cross-functional
Leadership
Coaching
Marketplace
Commercial Assets
Data Analysis
Stakeholder Engagement
Customer Success
Sales Enablement
Workflow Optimization
Omnichannel
Business Strategy
Accountability
Innovation
Escalation Management
Reporting
Project Management
Compliance
Team Development
Market Growth

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