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RBGlobal

Seller Experience Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.

This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.

This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.

Responsibilities

Set Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.

Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.

Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.

Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.

Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.

Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.

Qualifications

Required Experience

Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
5+ years of experience in customer experience, customer success or sales enablement roles
2+ years in supervisory or team lead experience
Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
Strong process optimization skills, with data-driven decision-making and analytical expertise
Ability to influence across functions and build alignment with senior stakeholders
Experience with CRM platforms (Salesforce)
10-20% travel required for team, stakeholder, and site engagements.

Core Competencies

Customer Obsessed
Strategic Leadership
Team Leadership & Coaching
Cross-Functional Influence
Process Optimization
Data-Driven Decision Making
Standard office environment, with regular collaboration across in-market and remote team members
Non-physical in nature involving periods of sitting or standing.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The Seller Experience Manager defines and executes the seller experience strategy while leading a team of specialists to ensure exceptional service. They drive cross-functional alignment and monitor performance metrics to improve operational efficiency and seller satisfaction.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in customer experience or sales enablement. A minimum of 2 years in a supervisory role and proficiency with CRM platforms like Salesforce are required.

Skills

Strategic leadership
Team leadership
Coaching
Customer experience
Sales enablement
Process optimization
Data-driven decision making
Cross-functional alignment
Salesforce
Performance management
Operational leadership
Change management
Analytical expertise
Stakeholder management
KPI monitoring
Escalation management

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Strategy
Salesforce
CRM
KPI
NPS
SLA
Operations
Performance Management
Process Improvement
Cross-functional
Leadership
Coaching
Marketplace
Commercial Assets
Data Analysis
Stakeholder Engagement
Customer Success
Sales Enablement
Workflow Optimization
Omnichannel
Business Strategy
Accountability
Innovation
Escalation Management
Reporting
Project Management
Compliance
Team Development
Market Growth

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