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Added 6 mins ago
SC
Department Manager, Clothing, Chinook Womens
Sport Chek
Calgary, AB
- Full-time
As a Department Sales Manager of Clothing, you have a passion for sports and live an active lifestyle.
Added 7 mins ago
WF
Whole Body Team Leader (Body Care, Makeup, Vitamins, Nutrition Department Manager)
Whole Foods Market
Ottawa, ON
- Full-time
…Leaders and Team Members. Accountable for Team Member hiring, development, corrective actions and separations. All Whole Foods Market Retail jobs require ensuring a positive company image…
Added 37 mins ago
IW
Manager, Mortgage Operations
IG Wealth Management
ON · Ontario, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 37 mins ago
IW
Manager, Mortgage Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 37 mins ago
BA
AUTOMOTIVE TECHNICIAN, LICENSED RED SEAL
Birchwood Automotive Group
Steinbach, MB
- Full-time
Reporting Relationship: This position reports directly to the Service Manager.
Added 37 mins ago
OP
Guest Experience Representative
Oxford Properties Group
Mississauga, ON
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 37 mins ago
L
Financial Service Representative - LendDirect Office 1507
LendDirect
Oshawa, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 37 mins ago
C
STORE MANAGER - YORKDALE
Celine
Toronto, ON
- Full-time
The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining,…
Added 37 mins ago
T
Keyholder
Torrid
Kingston, ON
- Part-time
…focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our…
Added 37 mins ago
SC
Department Manager, Hardgoods, Duncan Mall
Sport Chek
Duncan, BC
- Full-time
As a Department Sales Manager of Hardgoods, you have a passion for sports and live an active lifestyle.
Added 37 mins ago
Advanced Process Control Specialist / Engineer
Spartan Controls Ltd.
Calgary, AB · Edmonton, AB
…feasibility studies, process analysis, data analytics, business case development, advanced application development, alarm lifecycle management, solution engineering, implementation, site…
Added 37 mins ago
SL
Business Portfolio Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Business Portfolio Manager role is responsible for leading and supporting key portfolio management activities across the SLGI portfolio. The role involves end-to-end portfolio oversight…
Added 52 mins ago
RB
Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
Royal Bank of Canada
Richmond Hill, ON
- Full-time
Your natural flair for sales and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering…
Added 52 mins ago
RB
Investment Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 52 mins ago
IB
Product Operations Manager
Indigo Books & Music
Regina, SK
- From $50,000 CAD / year
- Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
Added 1 hour ago
A
Growth Marketing Manager
ArboStar
Remote, Canada
- Full-time
- Remote
You'll manage paid advertising, local SEO, analytics, reporting, and client relationships while working closely with Sales and Customer Success to convert opportunities into paying clients.
Added 1 hour ago
A
Accounting Manager I
Altec
Milton, ON
- Full-time
Partner with Sales, Service, Collections, Cash Applications, Shared Services, and U.S. accounting teams to resolve issues, support customer needs, and improve end-to-end business processes.
Added 1 hour ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
Added 1 hour ago
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Business Development Manager – RMC Solutions
Giatec
Ottawa, ON
- Full-time
As our Business Development Manager for RMC (Ready Mixed Concrete) Solutions, you’ll open and grow relationships with ready-mix concrete producers across North America. You’ll be the person…
Added 1 hour ago
C
Full-Time Glaslyn Store Manager
Co-op
Glaslyn, SK
- Full-time
Responsible for the development and achievement of store goals in alignment with the Food Division business plan and corporate strategy to support sustainable business growth. Key metrics…
Added 1 hour ago
N
Sr Financial Analyst, Proprietary Products
Nutrien
Saskatoon, SK
- Full-time
Reporting to the Senior Manager, Finance, Proprietary Products & Sustainability, the Sr Financial Analyst, Proprietary Products will be responsible for generating and delivering actionable…
Added 1 hour ago
NC
Store Manager
NAPA Canada
Fort Saskatchewan, AB
- Full-time
…success of our stores. At NAPA, we believe that an excellent manager is distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind,…
Added 1 hour ago
NC
Sales and Service Coordinator
NAPA Canada
L'Orignal, ON
- Full-time
You will work in close collaboration with the Sales Manager.
Added 1 hour ago
S(
Territory Sales Manager (Montreal, Quebec)
SDI (North America), Inc.
Montreal, QC
- Full-time
…had significant clinical experience as a hygienist, office manager or dental assistant. This candidate should be comfortable with frequent travel and be able to service current accounts and…
Added 1 hour ago
T
TW – Sales Manager – Gérant.e des ventes
Traction
Mississauga, ON
- Full-time
Conduct visits to major customers with sales development specialists

RBGlobal

Seller Experience Manager

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.

This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.

This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.

Responsibilities

Set Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.

Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.

Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.

Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.

Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.

Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.

Qualifications

Required Experience

Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
5+ years of experience in customer experience, customer success or sales enablement roles
2+ years in supervisory or team lead experience
Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
Strong process optimization skills, with data-driven decision-making and analytical expertise
Ability to influence across functions and build alignment with senior stakeholders
Experience with CRM platforms (Salesforce)
10-20% travel required for team, stakeholder, and site engagements.

Core Competencies

Customer Obsessed
Strategic Leadership
Team Leadership & Coaching
Cross-Functional Influence
Process Optimization
Data-Driven Decision Making
Standard office environment, with regular collaboration across in-market and remote team members
Non-physical in nature involving periods of sitting or standing.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The Seller Experience Manager defines and executes the seller experience strategy while leading a team of specialists to ensure exceptional service. They drive cross-functional alignment and monitor performance metrics to improve operational efficiency and seller satisfaction.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in customer experience or sales enablement. A minimum of 2 years in a supervisory role and proficiency with CRM platforms like Salesforce are required.

Skills

Strategic leadership
Team leadership
Coaching
Customer experience
Sales enablement
Process optimization
Data-driven decision making
Cross-functional alignment
Salesforce
Performance management
Operational leadership
Change management
Analytical expertise
Stakeholder management
KPI monitoring
Escalation management

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Strategy
Salesforce
CRM
KPI
NPS
SLA
Operations
Performance Management
Process Improvement
Cross-functional
Leadership
Coaching
Marketplace
Commercial Assets
Data Analysis
Stakeholder Engagement
Customer Success
Sales Enablement
Workflow Optimization
Omnichannel
Business Strategy
Accountability
Innovation
Escalation Management
Reporting
Project Management
Compliance
Team Development
Market Growth

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