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Added 16 mins ago
PV
Senior Financial Analyst, FP&A Supply Chain Finance (Transportation & Inventory)
Pet Valu
Markham, ON
- Full-time
The Senior Financial Analyst, FP&A Supply Chain is responsible for providing financial planning, analysis, and decision support for Transportation and Inventory across the supply chain…
Added 31 mins ago
Director, Bid Strategy & Pricing
Lyft
Montreal, QC
12+ years in bid, capture, commercial, or business development roles, including 5+ years leading teams at a senior manager, director level, or equivalent.
Added 31 mins ago
Sr. Estimator, Transmission
Aecon
Calgary, AB · Edmonton, AB · Toronto, ON
Reporting to the Estimating Manager, the Senior Estimator (Transmission) will be responsible for accurately estimating the cost of labour, equipment and materials for supply and…
Added 1 hour ago
JI
Freight Coordinator
J.D. Irving, Limited
Saint John, NB
- Full-time
Reporting to the Senior Manager, Logistics at the Sawmills Division Head Office, the Freight Coordinator will play a key role in supporting the movement of products across our sawmill…
Added 1 hour ago
GO
Service Desk Asset Management Officer
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Manager of the Government of Nunavut (GN) Service Desk, the Service Desk Asset Management Officer (Officer) is a senior member of the GN Help Desk team. The Officer’s…
Added 3 hours ago
JA
Technical Safety Specialist
JR Automation
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 3 hours ago
CO
Job ID #32317: Senior Project Manager, Specialized Transit
City Of Hamilton
Hamilton, ON
- Full-time
Reporting to the Manager of Accessible Transportation Services, the Senior Project Manager, Specialized Transit, will be responsible for directing and managing all aspects of the…
Added 4 hours ago
Concierge - Casual
Optima Living
AB · Red Deer County, AB
Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors, and team members, while supporting smooth day-to-day…
Added 4 hours ago
JA
Technical Safety Specialist
JR Automation
Burnaby, BC
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 4 hours ago
JA
Senior Quantity Surveyor - Ontario Line Project
JR Automation
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 4 hours ago
JA
OCS Senior Engineer
JR Automation
Mississauga, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 4 hours ago
S
OCS Design Delivery - Senior Manager
SYSTRA
Toronto, ON
- Full-time
…engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the…
Added 4 hours ago
GT
Senior Representative, CX Strategy Activation
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Customer Experience and Insights, you will activate Toronto Pearson’s customer experience strategy by embedding customer-centric practices, programs and governance…
Added 5 hours ago
M
Manager and Senior Advisor, to Deputy Chief Engineer & EVP of Engineering & Asset Management
Metrolinx
Canada
- Full-time
Our Engineering, Safety and Asset Management Division is seeking the support of a Manager and Senior Advisor with exceptional communication (written and verbal) and change management skills…
Added 20 hours ago
Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
…International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner is responsible for ensuring technical dispatch of Company aircraft; Provide…
Added 20 hours ago
Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
…International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner is responsible for ensuring technical dispatch of Company aircraft; Provide…
Added 20 hours ago
DG
Senior Foreman, Meziadin - up to $10,000 in bonuses!
Dawson Group
Stewart, BC
- Full-time
Assist the Superintendent, Operations Manager, and Quality Manager with all issues relating to the delivery of quality services
Added 20 hours ago
C
Manager, Ramp Operations - Full-Time (5304)
Cargojet
Vancouver, BC
- Full-time
The Manager, Ramp Operations oversees airport ground operations by planning and directing activities, mainly aircraft handling, cargo movement, aircraft servicing, and equipment…
Added 21 hours ago
BF
Safety Manager, Special Projects
BC Ferries
Victoria, BC
- Full-time
…here and the communities we serve. We’re looking for a Safety Manager, Special Projects to lead important safety initiatives, drive continuous improvement, and strengthen how safety is…
Added 21 hours ago
DS
Transportation fleet manager
Dasmesh School Winnipeg Inc.
West St. Paul, MB
- $30 to $35 CAD / hour
- Full-time
- On-site
Establish and implement policies and standards for the transportation and storage of goods
Added 21 hours ago
OP
Senior Manager Supply Chain
Ontario Power Generation
Whitby, ON
- Full-time
We are looking to hire a strategic and results-driven professional to join our Supply Chain, Plant Operations team in the role of Senior Manager Supply Chain. Reporting to the Director of…
Added 21 hours ago
D
Manager, M&A Execution, Human Capital
Deloitte
Toronto, ON
- Full-time
The M&A Execution, Human Capital Manager will primarily focus on leading the execution of Human Capital initiatives throughout the M&A lifecycle. The Manager will collaborate with senior…
Added 22 hours ago
UO
Laboratory Operations Lead
University of Alberta
Edmonton, AB
- Full-time
The Laboratory Operations Lead is a senior operational, technical, and leadership role within the Faculty of Medicine & Dentistry, supporting biomedical sciences departments. Reporting…
Added 22 hours ago
OI
Operations Manager
Outhire Inc.
Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / year
- Full-time
Step into a manager level role at a fast-paced live events company during a pivotal growth stage. You will own the crew and logistics function with real autonomy, work directly with senior…
Added 22 hours ago
R
Seller Experience Manager
RBGlobal
Burnaby, BC
- Full-time
The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational…

RBGlobal

Seller Experience Manager

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.

This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.

This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.

Responsibilities

Set Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.

Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.

Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.

Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.

Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.

Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.

Qualifications

Required Experience

Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
5+ years of experience in customer experience, customer success or sales enablement roles
2+ years in supervisory or team lead experience
Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
Strong process optimization skills, with data-driven decision-making and analytical expertise
Ability to influence across functions and build alignment with senior stakeholders
Experience with CRM platforms (Salesforce)
10-20% travel required for team, stakeholder, and site engagements.

Core Competencies

Customer Obsessed
Strategic Leadership
Team Leadership & Coaching
Cross-Functional Influence
Process Optimization
Data-Driven Decision Making
Standard office environment, with regular collaboration across in-market and remote team members
Non-physical in nature involving periods of sitting or standing.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The Seller Experience Manager defines and executes the seller experience strategy while leading a team of specialists to ensure exceptional service. They drive cross-functional alignment and monitor performance metrics to improve operational efficiency and seller satisfaction.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in customer experience or sales enablement. A minimum of 2 years in a supervisory role and proficiency with CRM platforms like Salesforce are required.

Skills

Strategic leadership
Team leadership
Coaching
Customer experience
Sales enablement
Process optimization
Data-driven decision making
Cross-functional alignment
Salesforce
Performance management
Operational leadership
Change management
Analytical expertise
Stakeholder management
KPI monitoring
Escalation management

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Strategy
Salesforce
CRM
KPI
NPS
SLA
Operations
Performance Management
Process Improvement
Cross-functional
Leadership
Coaching
Marketplace
Commercial Assets
Data Analysis
Stakeholder Engagement
Customer Success
Sales Enablement
Workflow Optimization
Omnichannel
Business Strategy
Accountability
Innovation
Escalation Management
Reporting
Project Management
Compliance
Team Development
Market Growth

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