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Added 4 mins ago
BC
Client Service Assistant
BFL CANADA
Waterloo, ON
- Full-time
As a Client Service Assistant, you will be responsible to assist the Client Service Manager and the Client Service Representative to ensure the Commercial team meets company objectives and…
Added 4 mins ago
A
Assistant Manager, Reign Restaurant & Monogram Bar
AccorHotel
Toronto, ON
- Full-time
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Added 4 mins ago
Sales Account Manager, CPG - Amazon Ads
Amazon
Toronto, ON
We’re looking for a results oriented Sales Account Manager on our CPG business who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous…
Added 20 mins ago
CB
Acting Store Manager
CosmoProf Beauty
Courtenay, BC
- Full-time
At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience.
Added 20 mins ago
IR
Personal Lines Account Manager
Impact Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
An established insurance brokerage in Etobicoke is seeking a RIBO-licensed Personal Lines Account Manager to join a collaborative team of six to seven account managers.
Added 20 mins ago
D
Business Development Manager GTA
Digicast
Toronto, ON
- Full-time
We are looking for a strategic, driven, relationship-focused sales professional to build and grow Digicast’s Toronto market.
Added 20 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Saskatoon, SK
Proven experience in customer service, sales, and delivery services.
Added 20 mins ago
Team Lead-Retail
Roots
Dartmouth, NS
We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to…
Added 35 mins ago
JI
Yard Department Manager
J.D. Irving, Limited
Mount Pearl, NL
- Full-time
Yard/Drive Thru Managers are responsible for the sales results and daily management of their area. This includes executing marketing campaigns, managing inventory, and participating in…
Added 35 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Arnprior, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 50 mins ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Hamilton, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Retail Account Manager-Retail New Truck Sales to join our New Truck Sales team at our Hamilton location (2…
Added 50 mins ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Guelph, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Account Manager-Retail New Truck Sales to join our New Truck Sales team at our Guelph location (405 Laird Road,…
Added 50 mins ago
AI
Account Manager-New Truck Sales
Altruck International Centres
Goderich, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Account Manager to join our New Truck Sales team at our Goderich location (33910 Airport Road, Goderich, ON).…
Added 50 mins ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 50 mins ago
B
Personal Banker Assosiate
BMO
Richmond Hill, ON
- Full-time
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Added 1 hour ago
C
Business Development Manager, Inside Sales
CMLS
Calgary, AB
- Full-time
…Prairies, CMLS Residential is seeking a Business Development Manager, Inside Sales in Calgary. You will partner with emerging brokers to scale their business and improve conversion, gaining…
Added 1 hour ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…next steps. Our partner is looking for a Principal Product Manager – Billing & Platform based in…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Redvers, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 1 hour ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Reporting to the General Manager, you will lead the development and implementation of integrated solutions across the organization to improve connectivity, strengthen the customer…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 1 hour ago
BP
Fishing Outfitter
Bass Pro Shops
Calgary, AB
- Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 2 hours ago
KB
Yard Department Manager
Kent Building Supplies
Mount Pearl, NL
- Full-time
Yard/Drive Thru Managers are responsible for the sales results and daily management of their area. This includes executing marketing campaigns, managing inventory, and participating in…
Added 2 hours ago
SA
Automotive Parts Manager
Steele Auto Group
Halifax, NS
- Full-time
…purchasing, financial performance, and daily processes while ensuring Service, Sales, and customers receive the right parts at the right…
Added 2 hours ago
NB
Senior Account Manager, Real Estate Financing
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Account Manager in the Real Estate Finance team of the Commercial & Private Banking 1859 sector at the National Bank means supporting the best players in the real…

RBGlobal

Seller Experience Manager

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.

This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.

This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.

Responsibilities

Set Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.

Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.

Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.

Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.

Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.

Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.

Qualifications

Required Experience

Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
5+ years of experience in customer experience, customer success or sales enablement roles
2+ years in supervisory or team lead experience
Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
Strong process optimization skills, with data-driven decision-making and analytical expertise
Ability to influence across functions and build alignment with senior stakeholders
Experience with CRM platforms (Salesforce)
10-20% travel required for team, stakeholder, and site engagements.

Core Competencies

Customer Obsessed
Strategic Leadership
Team Leadership & Coaching
Cross-Functional Influence
Process Optimization
Data-Driven Decision Making
Standard office environment, with regular collaboration across in-market and remote team members
Non-physical in nature involving periods of sitting or standing.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The Seller Experience Manager defines and executes the seller experience strategy while leading a team of specialists to ensure exceptional service. They drive cross-functional alignment and monitor performance metrics to improve operational efficiency and seller satisfaction.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in customer experience or sales enablement. A minimum of 2 years in a supervisory role and proficiency with CRM platforms like Salesforce are required.

Skills

Strategic leadership
Team leadership
Coaching
Customer experience
Sales enablement
Process optimization
Data-driven decision making
Cross-functional alignment
Salesforce
Performance management
Operational leadership
Change management
Analytical expertise
Stakeholder management
KPI monitoring
Escalation management

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Strategy
Salesforce
CRM
KPI
NPS
SLA
Operations
Performance Management
Process Improvement
Cross-functional
Leadership
Coaching
Marketplace
Commercial Assets
Data Analysis
Stakeholder Engagement
Customer Success
Sales Enablement
Workflow Optimization
Omnichannel
Business Strategy
Accountability
Innovation
Escalation Management
Reporting
Project Management
Compliance
Team Development
Market Growth

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