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Added 5 mins ago
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Area Manager
Avana
Saskatoon, SK
- Full-time
The Area Manager is accountable for the operational, financial, and service performance of an assigned portfolio of approximately 1,000 to 1,500 residential units across multiple…
Added 5 mins ago
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Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager, Provincial Overdose Mobile Response Team (MRT), the MRT Crisis Intervention Specialist provides training, education and crisis response to first…
Added 5 mins ago
OG
Production Technician - Fixed Term
OPW Global
Saint John, NB
- $19 to $21 CAD / hour
- Full-time
Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to…
Added 5 mins ago
NN
Sales Support Manager - Montreal (m/f/d)
Nordex North America
Montreal, QC
- Internship
The role of Sales Support Manager directly supports Nordex’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the Sales Support…
Added 5 mins ago
SI
Attendant, Production I (GMC1)
Saputo Inc.
St. Marys, ON
- Full-time
…opportunities within our organization. Under the responsibility of the Manager, Production, the incumbent will be responsible for handling, forming, and placing product into packaging…
Added 5 mins ago
SI
Millwright
Saputo Inc.
Saskatoon, SK
- Full-time
Perform other duties as assigned by Maintenance Manager or assigned leadership designate
Added 5 mins ago
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Area Manager
QuadReal Property Group
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of…
Added 5 mins ago
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Account Manager
63a193f1-4ad8-4344-9320-3787f5583149
Markham, ON
- $55,000 to $64,000 CAD / year
- Full-time
VUMI Canada is looking for an experienced Account Manager to join its Sales team. This customer-facing position is responsible for managing relationships with brokers, advisors, insurance…
Added 16 mins ago
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Restaurant manager
Stacked Pancake & Breakfast House
Winnipeg, MB
- From $31.52 CAD / hour
- Full-time
- On-site
Added 19 mins ago
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Transportation fleet manager
Dasmesh School Winnipeg Inc.
West St. Paul, MB
- $30 to $35 CAD / hour
- Full-time
- On-site
Added 20 mins ago
TH
Food services manager
Tim Hortons
Duncan, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Added 21 mins ago
WP
Maintenance Technician - Power Engineer
Westerner Park
Red Deer, AB
- Full-time
Reporting to the Manager, Park and Facilities, the role works closely with maintenance employees, trades and contractors. This position provides technical expertise, identify deficiencies,…
Added 21 mins ago
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Senior Manager, Global Retail Talent Development
ARC'TERYX
North Vancouver, BC
- Full-time
As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build…
Added 22 mins ago
MG
Restaurant manager
Milestones Grill and Bar (SURREY)
Surrey, BC
- From $35 CAD / hour
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 24 mins ago
TH
Food services manager
Tim Hortons
Duncan, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Added 25 mins ago
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Store manager - retail
Breton Family Foods
Breton, AB
- From $45 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 26 mins ago
PL
Project manager, construction
POWER LINE ELECTRIC LTD.
Guelph, ON
- From $55.56 CAD / hour
- Full-time
- On-site
Added 26 mins ago
TH
Restaurant manager
Tim Hortons
Nanaimo, BC
- From $76,128 CAD / year
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 36 mins ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
Camrose, AB
- Full-time
…Excellence Analyst role will have previous industrial experience in operations, quality assurance, or continuous improvement. Someone with good facilitation skills along with the knowledge…
Added 36 mins ago
GL
User Access Management Analyst
goeasy Ltd.
Mississauga, ON
- Full-time
Collaborate with End User Operations (EUO) and other teams on shared responsibilities (e.g., device provisioning, M365 lifecycle).
Added 36 mins ago
AE
Senior Manager, Global Retail Talent Development
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build…
Added 36 mins ago
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Culinary Manager
Cogir Senior Living
Kawartha Lakes, ON · Bloom Lindsay
- Full-time
Provide guidance, consultation and support to site level General Manager for the effective development of culinary service employees to ensure high employee engagement
Added 36 mins ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 36 mins ago
MH
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Marmon Holdings, Inc.
Coquitlam, BC
- Full-time
…field supervision. This position reports directly to the Branch Manager. The ability to effectively lead, supervise and troubleshoot complex heavy lifts, ensure compliance with operational…
Added 36 mins ago
E
Supervisor Business Performance & Strategy
Enbridge
Calgary, AB
- Full-time
Hold a bachelor’s degree in Business, Operations Management, Economics, Human Resources or a related field; a postgraduate degree in an applicable field is preferred. Also open to…

RBGlobal

Seller Experience Manager

Burnaby, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.

This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.

This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.

Responsibilities

Set Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.

Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.

Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.

Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.

Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.

Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.

Qualifications

Required Experience

Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
5+ years of experience in customer experience, customer success or sales enablement roles
2+ years in supervisory or team lead experience
Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
Strong process optimization skills, with data-driven decision-making and analytical expertise
Ability to influence across functions and build alignment with senior stakeholders
Experience with CRM platforms (Salesforce)
10-20% travel required for team, stakeholder, and site engagements.

Core Competencies

Customer Obsessed
Strategic Leadership
Team Leadership & Coaching
Cross-Functional Influence
Process Optimization
Data-Driven Decision Making
Standard office environment, with regular collaboration across in-market and remote team members
Non-physical in nature involving periods of sitting or standing.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The Seller Experience Manager defines and executes the seller experience strategy while leading a team of specialists to ensure exceptional service. They drive cross-functional alignment and monitor performance metrics to improve operational efficiency and seller satisfaction.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in customer experience or sales enablement. A minimum of 2 years in a supervisory role and proficiency with CRM platforms like Salesforce are required.

Skills

Strategic leadership
Team leadership
Coaching
Customer experience
Sales enablement
Process optimization
Data-driven decision making
Cross-functional alignment
Salesforce
Performance management
Operational leadership
Change management
Analytical expertise
Stakeholder management
KPI monitoring
Escalation management

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Strategy
Salesforce
CRM
KPI
NPS
SLA
Operations
Performance Management
Process Improvement
Cross-functional
Leadership
Coaching
Marketplace
Commercial Assets
Data Analysis
Stakeholder Engagement
Customer Success
Sales Enablement
Workflow Optimization
Omnichannel
Business Strategy
Accountability
Innovation
Escalation Management
Reporting
Project Management
Compliance
Team Development
Market Growth

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