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Added 2 hours ago
AI
Site Manager
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
Reporting to the Regional Director, the Site Manager is responsible for coordinating site activities, managing teams, and ensuring the smooth execution of operations related to the…
Added 6 hours ago
AI
Site Manager
American Iron and Metal
Rivière-du-Loup, QC
- Full-time
Reporting to the Regional Director, the Site Manager is responsible for coordinating site activities, managing teams, and ensuring the smooth execution of operations related to the…
Added 7 hours ago
MR
Warehouse Operations Manager - The Cosmopolitan
MGM Resorts International
NB · Chiasson Office, NB
- Full-time
As a Warehouse Manager, you will oversee warehouse, procurement, and purchasing operations while driving inventory efficiency, financial performance, and operational excellence. You will…
Added 10 hours ago
LV
PURCHASING AND PROCUREMENT COORDINATOR-EN
La Vie En Rose
Montreal, QC
- Full-time
Reporting to the Director, Procurement – Goods and Services, the incumbent supports the procurement needs of Canadian and U.S. stores, as well as the Head Office, by contributing to…
Added 11 hours ago
R
Analyst – Corporate Services Contracts – Information Services (IS)
Raise
Calgary, AB
- Contract
Build strong integration across the Information Services organization and operational business units to align procurement planning with business strategies.
Added 11 hours ago
S
Strategic Sourcing Manager
SinaLite
Markham, ON
- Full-time
…contribute to the monthly Sales & Operations meeting. Work with the Director of Operations, Sales, and Finance to align demand and supply and set new cost-reduction and inventory…
Added 12 hours ago
Project Manager
ASSA ABLOY
Abbotsford, BC
Provide the Director of Equipment Installation with reports on the project(s) schedules and progress.
Added 13 hours ago
W
Director, Subcontracts - Global Process Owner
Worley
AB · Edmonton, AB
- Full-time
…of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning.…
Added 13 hours ago
UP
Director, Procurement & Brand Lead
Unified Purchasing Group (Canada) Inc.
Woodbridge, ON
- Full-time
We’re Hiring: Director, Procurement & Brand Lead
Added 13 hours ago
Category Manager
Boralex
Calgary, AB · Vancouver, BC · Milton, ON
Reporting to the Senior Director, Procurement, you will organize and lead Boralex procurements of solar photovoltaic, battery energy storage (BESS), electrical and other equipment and…
Added 13 hours ago
PURCHASING AND PROCUREMENT COORDINATOR
Boutique La Vie En Rose
Montreal, QC
Reporting to the Director, Procurement – Goods and Services, the incumbent supports the procurement needs of Canadian and U.S. stores, as well as the Head Office, by contributing to…
Added 14 hours ago
W
Director, Subcontracts - Global Process Owner
Worley
Calgary, AB
- Full-time
…of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning.…
Added 15 hours ago
UP
Director, Procurement & Brand Lead
Unified Purchasing Group (Canada) Inc.
Woodbridge, ON
- Full-time
We’re Hiring: Director, Procurement & Brand Lead
Added 16 hours ago
R
Sr. Seller Experience Specialist
RBGlobal
Mississauga, ON
- Full-time
…state-of-experience updates on a regular cadence to sales leadership (RSM, Director, and prep base data for executive…
Added 16 hours ago
R
Sr. Experience Specialist
RBGlobal
Prince George, BC
- Full-time
…state-of-experience updates on a regular cadence to sales leadership (RSM, Director, and prep base data for executive…
Added 18 hours ago
Buyer, Custom Products
Octasic
Montreal, QC
Reporting to the Director of Supply Chain and working closely with the Production, Quality, and Engineering teams, the Buyer, Custom Products is responsible for coordinating and executing…
Added 19 hours ago
NT
Spécialiste, Co-fabrication (Emballage à la source) / Co-Manufacturing Specialist (Pack at Source)
Nature's Touch Inc.
Montreal, QC
- Full-time
Reporting to the Director, R&D, our Co-Manufacturing Specialist (Pack at Source) will own each co-packed project with our partners in Latin America, Asia and Europe, from the first…
Added 1 day ago
TL
Shop Operations Manager
Transx Ltd
Calgary, AB
- Full-time
…Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and…
Added 1 day ago
O
Pork and Poultry Supply Chain Analyst
Olymel
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Reporting to the Director, Business Affairs, Supply Agreements and Contracts, the incumbent acts as an analyst for the Pork and Poultry Procurement sectors.
Added 1 day ago
DE
Compensation and Benefits Specialist
DHL Express
Brampton, ON
- Full-time
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Added 1 day ago
RH
Warehouse Supervisor
Robert Half
Montreal, QC
- $80,000 to $90,000 CAD / year
- Full-time
…operations within a food manufacturing environment. Reporting to the Director of Operations, the successful candidate will lead the warehouse team, optimize inventory management, and ensure…
Added 1 day ago
A
Construction Programs & Readiness Director
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
…establishes the frameworks, processes and execution plans for site logistics, material flow, equipment management, workforce logistics, construction support infrastructure and field…
Added 1 day ago
Office Coordinator
Exchange Technology Services Inc.
Winnipeg, MB
Reporting to the Director of Finance and Admin, the Office Coordinator is responsible for managing and coordinating office operations, facilities, and administrative tasks to ensure the…
Added 1 day ago
MU
Administrative Coordinator
McGill University
Sherbrooke, QC
- Full-time
Under the direction of the Director Finance & IT Contracts, the Administrative Coordinator provides administrative and secretarial support. Participates in ensuring the smooth functioning…
Added 1 day ago
RM
Executive Chef, Canada Operations
Rocky Mountaineer
Vancouver, BC
- Full-time
Reporting to the Director, Food & Beverage Strategy, with a dotted-line relationship to the Director, Guest Experience Operations - RM, the Executive Chef provides leadership for all…

RBGlobal

Sr. Experience Specialist

2640 Boundary Rd, Prince George, BC, V2N 6C6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.

This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones - measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

Responsibilities

Lead Every Seller’s Onboarding Kickoff
Personally lead the onboarding call, expectation-setting, and first goal conversation for every seller in the assigned market, then brief the internal teams clearly at handoff so execution starts strong. Remain the seller’s point of contact even after execution moves along the lifecycle.

Be the Market’s Lifecycle Point of Contact
Serve as the name every seller in the assigned market knows to call once they’ve consigned with RB. Deliver market briefs (demand trends, listing recommendations) and competitive-landscape context, and present state-of-experience updates on a regular cadence to sales leadership (RSM, Director, and prep base data for executive reviews).

Own the Internal Strategy for the Book
Run quarterly business reviews using Seller Health Score and Salesforce data, open and act on the Smart Report weekly to drive goal-mapping discussions with sellers, and multi-thread relationships with day-to-day contacts and decision-makers for sellers that meet QBR criteria.

Illuminate and Remove Friction
Track where sellers get stuck (asset intake/delivery, title delays, unclear handoffs) and name the friction specifically. Own escalations end-to-end when they exceed what can be resolved directly, and provide insight up to leadership to field feedback back to Operations, Product, and Training so the same issue doesn’t hit the next seller.

Drive Top-Line Growth Through Trusted Relationships
Identify expansion signals (usage growth, new equipment categories, organizational change) and package them with seller context for the Territory Manager. Contribute field insight to the Seller Health Scorecard, and drive loyalty and retention through milestone recognition and proactive NPS check-ins.

Manage Seller-Facing Escalations and Administration
Own direct seller communication on title issues, account escalations, and seller approvals. Keep sellers enabled and connected through account training, tools and technology onboarding, and inclusion in relevant meetings.

Desired Results

Strong seller retention, driven by proactive engagement across the book
High post-onboarding satisfaction (NPS) at the critical trust-building window
Net-positive seller health signals and high first-call resolution across the book
Consistent, on-time seller check-in cadence, with no seller going quiet
Steady identification and hand-off of expansion signals, and growing repeat-listing rate

Qualifications

Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
Experience owning a book of accounts or a defined market end-to-end, comfortable being the single point of contact and setting the standard others are held to
CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
Track record of proactive partnership with sellers, not just responsiveness
Candidate must reside In-market, the position is remote-compatible role with regular in-person presence at key accounts, sites, and team sessions
Bilingual (French/Spanish) preferred.
Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Core Competencies

Customer Obsessed
Customer Relationship Ownership
Proactive Engagement
Account Management
Cross-Functional Influence
Data-Led Decision Making

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The specialist manages the post-contract seller relationship, serving as the primary point of contact for onboarding, lifecycle support, and market-specific strategy. They are responsible for driving top-line growth, removing operational friction, and ensuring high seller satisfaction through proactive engagement and data-led insights.

Requirements

Candidates must have 5–7+ years of experience in Customer Success or Account Management, preferably within a marketplace or B2B environment. A bachelor’s degree in business or a related field is required, along with proficiency in Salesforce and the ability to travel 20-30% of the time.

Skills

Account Management
Customer Success
Salesforce
Relationship Management
Data Analysis
Market Analysis
Strategic Planning
Conflict Resolution
Onboarding
Customer Retention
Business Reviews
Communication
Project Management
Problem Solving
Leadership
Market Research

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Account Management
Customer Success
Salesforce
Marketplace
B2B
Onboarding
NPS
QBR
Data-led Engagement
Lifecycle Management
Retention
Relationship Management
Commercial Assets
Auction
Logistics
Business Strategy
CRM
Performance Benchmarking
Asset Management
Market Trends
Escalation Management
Client Relations
Field Insight
Growth Enablement

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