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Added 1 day ago
Industrial Painter
Tigercat | MacDonald Steel
Brant, ON
Clean and prep surfaces using processes such as sanding, scraping and grinding
Added 1 day ago
Industrial Painter
Tigercat | MacDonald Steel
Brantford, ON
Clean and prep surfaces using such processes as sanding, scraping and grinding
Added 1 day ago
Custom Industrial Painter
Tigercat | MacDonald Steel
Cambridge, ON
Clean and prep surfaces using processes such as sanding, scraping and grinding
Added 2 days ago
TS
Direct Support Worker
The Salvation Army in Canada
Charlottetown, PE
- Part-time
Assists with daily operations, laundry, food services prep, light cleaning.
Added 2 days ago
TS
Direct Support Worker
The Salvation Army Canada and Bermuda Territory
Charlottetown, PE · New Roots Transitional Housing
- Part-time
Assists with daily operations, laundry, food services prep, light cleaning.
Added 3 days ago
K
Welder/Fitter
Kinectrics
Toronto, ON
- Full-time
Cutting material with power saws to match measurements,
Added 3 days ago
A
Fabricator Co-op Student - Winter 2027
AtkinsRéalis
Mississauga, ON
- Full-time
Material Preparation: Operate raw material processing equipment, including band saws, ironworkers, grinders, and plasma cutters.
Added 3 days ago
V
Onsite Tool Crib Attendant
Vallen
Surrey, BC · AB · Edmonton, Alberta
- Full-time
Provide order requests to Material Coordinators for all non-stock items
Added 3 days ago
GG
DSP Welder Pond Inlet, NU
Grizzlytrek Group
Pond Inlet, NU
- $60 to $70 CAD / hour
- Temporary
Tack and weld material and assemblies to the job's quality standard
Added 3 days ago
GG
DSP Welder Rankin Inlet, NU
Grizzlytrek Group
Rankin Inlet, NU
- $60 to $70 CAD / hour
- Temporary
Tack and weld material and assemblies to the job's quality standard
Added 3 days ago
V
Onsite Tool Crib Attendant
Vallen
Edmonton, AB
- Full-time
Provide order requests to Material Coordinators for all non-stock items
Added 4 days ago
SI
Attendant, Production II (Boxer Operator)
Saputo Inc.
St. Marys, ON
- Full-time
Added 4 days ago
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Attendant, Production II (Boxer Operator)
Saputo Inc.
St. Marys, ON
- Full-time
Added 4 days ago
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Production Technician
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
- Full-time
Prep work zones and carry out demolition, cleanup, drying, moisture checks, and material removal.
Added 5 days ago
WA
Parts Shipper Receiver
Wood Automotive Group
Calgary, AB
- Full-time
Addressing and shipping merchandise or material
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Paint Support (Afternoon Shift)
Waterplay Solutions Corp
Kelowna, BC
- $25 to $27 CAD / hour
As Paint Support, you will be responsible for performing various roles including Polishing, Paint Prep, Wrapping, and Material Handling of Wekid products in a safe, efficient manner while…
Added 5 days ago
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Wood Shop Fabricator
GoodWork.ca
North Vancouver, BC
- Full-time
Sand and prep surfaces for outdoor use, applying water-based oils, stains, and protective finishes.
Added 5 days ago
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Wood Shop Fabricator
LifeSpace Gardens
North Vancouver, BC
- Full-time
- Sand and prep surfaces for outdoor use, applying water-based oils, stains, and protective finishes.
Added 5 days ago
Industrial Painter
Tigercat | MacDonald Steel
Woodstock, ON
Clean and prep surfaces using such processes as sanding, scraping and grinding
Added 5 days ago
AW
Warehouse Assistant
AWC Water Solutions
Langley (District), BC · City of Langley, BC
- $52,000 to $83,200 CAD / year
- Full-time
Assisting with shipping and receiving duties, including prep work and documentation
Added 5 days ago
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Onsite Tool Crib Attendant
Vallen
Regina, SK
- Full-time
Provide order requests to Material Coordinators for all non-stock items
Added 5 days ago
AS
Technical Business Analyst, Retail Banking
Apex Systems
Toronto, ON
- $45 to $50 USD / hour
- Contract
Proactively escalate material risks, dependencies, and issues.
Added 5 days ago
R
Sr. Seller Experience Specialist
RBGlobal
Mississauga, ON
- Full-time
…on a regular cadence to sales leadership (RSM, Director, and prep base data for executive…
Added 5 days ago
R
Sr. Experience Specialist
RBGlobal
Prince George, BC
- Full-time
…on a regular cadence to sales leadership (RSM, Director, and prep base data for executive…
Added 5 days ago
R
Sr. Seller Experience Specialist
RBGlobal
AB
- Full-time
…on a regular cadence to sales leadership (RSM, Director, and prep base data for executive…

RBGlobal

Sr. Experience Specialist

2640 Boundary Rd, Prince George, BC, V2N 6C6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.

This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones - measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

Responsibilities

Lead Every Seller’s Onboarding Kickoff
Personally lead the onboarding call, expectation-setting, and first goal conversation for every seller in the assigned market, then brief the internal teams clearly at handoff so execution starts strong. Remain the seller’s point of contact even after execution moves along the lifecycle.

Be the Market’s Lifecycle Point of Contact
Serve as the name every seller in the assigned market knows to call once they’ve consigned with RB. Deliver market briefs (demand trends, listing recommendations) and competitive-landscape context, and present state-of-experience updates on a regular cadence to sales leadership (RSM, Director, and prep base data for executive reviews).

Own the Internal Strategy for the Book
Run quarterly business reviews using Seller Health Score and Salesforce data, open and act on the Smart Report weekly to drive goal-mapping discussions with sellers, and multi-thread relationships with day-to-day contacts and decision-makers for sellers that meet QBR criteria.

Illuminate and Remove Friction
Track where sellers get stuck (asset intake/delivery, title delays, unclear handoffs) and name the friction specifically. Own escalations end-to-end when they exceed what can be resolved directly, and provide insight up to leadership to field feedback back to Operations, Product, and Training so the same issue doesn’t hit the next seller.

Drive Top-Line Growth Through Trusted Relationships
Identify expansion signals (usage growth, new equipment categories, organizational change) and package them with seller context for the Territory Manager. Contribute field insight to the Seller Health Scorecard, and drive loyalty and retention through milestone recognition and proactive NPS check-ins.

Manage Seller-Facing Escalations and Administration
Own direct seller communication on title issues, account escalations, and seller approvals. Keep sellers enabled and connected through account training, tools and technology onboarding, and inclusion in relevant meetings.

Desired Results

Strong seller retention, driven by proactive engagement across the book
High post-onboarding satisfaction (NPS) at the critical trust-building window
Net-positive seller health signals and high first-call resolution across the book
Consistent, on-time seller check-in cadence, with no seller going quiet
Steady identification and hand-off of expansion signals, and growing repeat-listing rate

Qualifications

Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
Experience owning a book of accounts or a defined market end-to-end, comfortable being the single point of contact and setting the standard others are held to
CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
Track record of proactive partnership with sellers, not just responsiveness
Candidate must reside In-market, the position is remote-compatible role with regular in-person presence at key accounts, sites, and team sessions
Bilingual (French/Spanish) preferred.
Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Core Competencies

Customer Obsessed
Customer Relationship Ownership
Proactive Engagement
Account Management
Cross-Functional Influence
Data-Led Decision Making

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The specialist manages the post-contract seller relationship, serving as the primary point of contact for onboarding, lifecycle support, and market-specific strategy. They are responsible for driving top-line growth, removing operational friction, and ensuring high seller satisfaction through proactive engagement and data-led insights.

Requirements

Candidates must have 5–7+ years of experience in Customer Success or Account Management, preferably within a marketplace or B2B environment. A bachelor’s degree in business or a related field is required, along with proficiency in Salesforce and the ability to travel 20-30% of the time.

Skills

Account Management
Customer Success
Salesforce
Relationship Management
Data Analysis
Market Analysis
Strategic Planning
Conflict Resolution
Onboarding
Customer Retention
Business Reviews
Communication
Project Management
Problem Solving
Leadership
Market Research

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Account Management
Customer Success
Salesforce
Marketplace
B2B
Onboarding
NPS
QBR
Data-led Engagement
Lifecycle Management
Retention
Relationship Management
Commercial Assets
Auction
Logistics
Business Strategy
CRM
Performance Benchmarking
Asset Management
Market Trends
Escalation Management
Client Relations
Field Insight
Growth Enablement

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