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Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…practices. The role serves as a key liaison between Information Technology and service areas to ensure that technology solutions effectively support business outcomes and service…
Added 2 hours ago
BS
Lead ERP Consultant – Finance (CPA)
Blue Sky Consulting
AB · Alberta, Canada
- Full-time
As we continue to expand our ERP consulting practice, we are looking for an experienced Lead ERP Consultant – Finance to join our team and play a critical role in delivering successful ERP…
Added 3 hours ago
OC
Regional Hub Business Manager
Ontario Clean Water Agency
Shelburne, NS · OCWA - Shelburne WWT
- Full-time
Join the management team at the Ontario Clean Water Agency (OCWA) in an exciting opportunity to lead and inspire a dynamic team in the provision of safe, client-oriented, and valuable water…
Added 3 hours ago
DE
Buyer/Materials Expeditor
Dica Electronics Ltd
Carleton Place, ON
- $65,000 to $70,000 CAD / year
- Full-time
…inventory levels, and ensuring data accuracy. Knowledge of bar code technology supports efficient inventory tracking and streamlines procurement workflows. Global sourcing skills enable the…
Added 4 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 4 hours ago
SG
Sourcing Manager – Category Lead of Market Data, Trading Services & Legal Services
Societe Generale
Montreal, QC
- Full-time
…with Front Office, Research, Legal, Compliance, Operations, Technology, and Finance stakeholders to execute sourcing initiatives, negotiate commercial agreements, manage supplier…
Added 4 hours ago
SG
Sourcing Manager – Lead of Consulting, Marketing & Travel Category
Societe Generale
Montreal, QC
- Full-time
Lead sourcing initiatives across Consulting Services, Travel, and Marketing Services categories.
Added 4 hours ago
SG
Sourcing Manager – Lead of Corporate Services and Facilities Category
Societe Generale
Montreal, QC
- Full-time
…Management, Real Estate, Operations, Security, Human Resources, Technology, Finance, and business stakeholders to execute sourcing initiatives, negotiate commercial agreements, manage…
Added 5 hours ago
BC
Lead Electrical Engineer
Bantrel Co.
AB · Edmonton, AB
- Full-time
Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.
Added 5 hours ago
V|
Project Engineer (Water & Wastewater)
Veolia | North America
Oakville, ON
- Full-time
…ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most…
Added 5 hours ago
FF
Transportation Manager
Flanagan Foodservice Inc
NL
- Full-time
…collaboratively with Warehouse Operations, Finance, Sales, Procurement and other shared-resource teams, the Manager will improve service, productivity, safety and cost…
Added 5 hours ago
W
Portfolio Manager
Worley
Kitimat, BC
- Full-time
Team Management: Lead, mentor, and motivate large, integrated project teams, including Engineering, Procurement, Project Controls, Construction Management, and Quality Assurance personnel.
Added 5 hours ago
NT
Corporate Controller
Novarc Technologies Inc
Burnaby, BC
- $170,000 to $190,000 CAD / year
- Full-time
ERP Leadership: Evaluate, optimize, and lead improvements within NetSuite. You will be responsible for automating manual processes to provide real-time data visibility across the…
Added 5 hours ago
PO
Production Manager
Poseidon Ocean Systems
BC
- $85,000 to $100,000 CAD / year
- Full-time
Work closely with Procurement to ensure materials are available to support production schedules and identify shortages or long-lead items early.
Added 6 hours ago
SM
RQ11775 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11775
Added 6 hours ago
SM
RQ11775 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11775
Added 6 hours ago
SM
RQ11775 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11775
Added 6 hours ago
SM
RQ11482 – Business Analyst – Senior
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Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11482
Added 6 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11482
Added 6 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11482
Added 6 hours ago
SM
RQ11600 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11600
Added 6 hours ago
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RQ11694 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11694
Added 6 hours ago
SM
RQ11600 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11600
Added 6 hours ago
SM
RQ11600 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11600
Added 6 hours ago
SM
RQ11694 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11694

RBGlobal

Sr. Experience Specialist

2640 Boundary Rd, Prince George, BC, V2N 6C6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.

This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones - measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

Responsibilities

Lead Every Seller’s Onboarding Kickoff
Personally lead the onboarding call, expectation-setting, and first goal conversation for every seller in the assigned market, then brief the internal teams clearly at handoff so execution starts strong. Remain the seller’s point of contact even after execution moves along the lifecycle.

Be the Market’s Lifecycle Point of Contact
Serve as the name every seller in the assigned market knows to call once they’ve consigned with RB. Deliver market briefs (demand trends, listing recommendations) and competitive-landscape context, and present state-of-experience updates on a regular cadence to sales leadership (RSM, Director, and prep base data for executive reviews).

Own the Internal Strategy for the Book
Run quarterly business reviews using Seller Health Score and Salesforce data, open and act on the Smart Report weekly to drive goal-mapping discussions with sellers, and multi-thread relationships with day-to-day contacts and decision-makers for sellers that meet QBR criteria.

Illuminate and Remove Friction
Track where sellers get stuck (asset intake/delivery, title delays, unclear handoffs) and name the friction specifically. Own escalations end-to-end when they exceed what can be resolved directly, and provide insight up to leadership to field feedback back to Operations, Product, and Training so the same issue doesn’t hit the next seller.

Drive Top-Line Growth Through Trusted Relationships
Identify expansion signals (usage growth, new equipment categories, organizational change) and package them with seller context for the Territory Manager. Contribute field insight to the Seller Health Scorecard, and drive loyalty and retention through milestone recognition and proactive NPS check-ins.

Manage Seller-Facing Escalations and Administration
Own direct seller communication on title issues, account escalations, and seller approvals. Keep sellers enabled and connected through account training, tools and technology onboarding, and inclusion in relevant meetings.

Desired Results

Strong seller retention, driven by proactive engagement across the book
High post-onboarding satisfaction (NPS) at the critical trust-building window
Net-positive seller health signals and high first-call resolution across the book
Consistent, on-time seller check-in cadence, with no seller going quiet
Steady identification and hand-off of expansion signals, and growing repeat-listing rate

Qualifications

Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
Experience owning a book of accounts or a defined market end-to-end, comfortable being the single point of contact and setting the standard others are held to
CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
Track record of proactive partnership with sellers, not just responsiveness
Candidate must reside In-market, the position is remote-compatible role with regular in-person presence at key accounts, sites, and team sessions
Bilingual (French/Spanish) preferred.
Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Core Competencies

Customer Obsessed
Customer Relationship Ownership
Proactive Engagement
Account Management
Cross-Functional Influence
Data-Led Decision Making

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The specialist manages the post-contract seller relationship, serving as the primary point of contact for onboarding, lifecycle support, and market-specific strategy. They are responsible for driving top-line growth, removing operational friction, and ensuring high seller satisfaction through proactive engagement and data-led insights.

Requirements

Candidates must have 5–7+ years of experience in Customer Success or Account Management, preferably within a marketplace or B2B environment. A bachelor’s degree in business or a related field is required, along with proficiency in Salesforce and the ability to travel 20-30% of the time.

Skills

Account Management
Customer Success
Salesforce
Relationship Management
Data Analysis
Market Analysis
Strategic Planning
Conflict Resolution
Onboarding
Customer Retention
Business Reviews
Communication
Project Management
Problem Solving
Leadership
Market Research

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Account Management
Customer Success
Salesforce
Marketplace
B2B
Onboarding
NPS
QBR
Data-led Engagement
Lifecycle Management
Retention
Relationship Management
Commercial Assets
Auction
Logistics
Business Strategy
CRM
Performance Benchmarking
Asset Management
Market Trends
Escalation Management
Client Relations
Field Insight
Growth Enablement

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