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Added 4 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Facilitate requirements reviews and approvals with business owners, IT sponsors, technical SMEs, and executive stakeholders.
Added 11 hours ago
BA
Sr. Account Executive
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Toronto, ON
- Full-time
We are seeking a dedicated Sr. Account Executive to join our team. In this role, you will play a crucial part in helping businesses source the right capital for their needs. You will work…
Added 1 day ago
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Global Lead, Digital Procurement
''
Toronto, ON
- Full-time
- Other
Executive influence: communicates credibly with senior leaders and aligns stakeholders.
Added 1 day ago
E
Bilingual - Sr Talent Acquisition Specialist (French + English)
Epiroc
Mississauga, ON
- $95,912 to $126,870 CAD / year
- Full-time
The ideal candidate brings a consultative mindset, strong executive presence, and the ability to influence hiring decisions while navigating complex searches in a competitive talent market.
Added 1 day ago
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- Full-time
Support AWS operating cadences and provide executive-level business updates
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- Full-time
Collaborate closely with cross-functional teams, including Finance, Operations, and Executive Leadership, to provide financial insights and support decision-making.
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Oakville, ON
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- Full-time
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- Full-time
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Added 2 days ago
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Prepare monthly management reporting packages, including variance analysis, KPI reporting, and executive-level financial insights.
Added 2 days ago
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Human Resources Director
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Guelph, ON
- Full-time
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Added 2 days ago
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- Full-time
…serve as a trusted advisor to both operations managers and executive management. The Senior Financial Analyst position requires strong leadership skills, relentless ambition for continuous…
Added 2 days ago
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Burlington, ON · Toronto, ON
- Full-time
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Added 2 days ago
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Toronto, ON
- Full-time
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Added 2 days ago
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Senior Customer Success Manager
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Toronto, ON
- Full-time
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Added 2 days ago
Senior Finance Analyst - Energy Construction
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Calgary, AB
…serve as a trusted advisor to both operations managers and executive management. The Senior Financial Analyst position requires strong leadership skills, relentless ambition for continuous…
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Senior Customer Success Manager
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Toronto, ON
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Added 2 days ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Facilitate requirements reviews and approvals with business owners, IT sponsors, technical SMEs, and executive stakeholders.
Added 2 days ago
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RBGlobal

Sr. Seller Experience Specialist

AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.

This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones - measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

Responsibilities

Lead Every Seller’s Onboarding Kickoff
Personally lead the onboarding call, expectation-setting, and first goal conversation for every seller in the assigned market, then brief the internal teams clearly at handoff so execution starts strong. Remain the seller’s point of contact even after execution moves along the lifecycle.

Be the Market’s Lifecycle Point of Contact
Serve as the name every seller in the assigned market knows to call once they’ve consigned with RB. Deliver market briefs (demand trends, listing recommendations) and competitive-landscape context, and present state-of-experience updates on a regular cadence to sales leadership (RSM, Director, and prep base data for executive reviews).

Own the Internal Strategy for the Book
Run quarterly business reviews using Seller Health Score and Salesforce data, open and act on the Smart Report weekly to drive goal-mapping discussions with sellers, and multi-thread relationships with day-to-day contacts and decision-makers for sellers that meet QBR criteria.

Illuminate and Remove Friction
Track where sellers get stuck (asset intake/delivery, title delays, unclear handoffs) and name the friction specifically. Own escalations end-to-end when they exceed what can be resolved directly, and provide insight up to leadership to field feedback back to Operations, Product, and Training so the same issue doesn’t hit the next seller.

Drive Top-Line Growth Through Trusted Relationships
Identify expansion signals (usage growth, new equipment categories, organizational change) and package them with seller context for the Territory Manager. Contribute field insight to the Seller Health Scorecard, and drive loyalty and retention through milestone recognition and proactive NPS check-ins.

Manage Seller-Facing Escalations and Administration
Own direct seller communication on title issues, account escalations, and seller approvals. Keep sellers enabled and connected through account training, tools and technology onboarding, and inclusion in relevant meetings.

Desired Results

Strong seller retention, driven by proactive engagement across the book
High post-onboarding satisfaction (NPS) at the critical trust-building window
Net-positive seller health signals and high first-call resolution across the book
Consistent, on-time seller check-in cadence, with no seller going quiet
Steady identification and hand-off of expansion signals, and growing repeat-listing rate

Qualifications

Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
Experience owning a book of accounts or a defined market end-to-end, comfortable being the single point of contact and setting the standard others are held to
CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
Track record of proactive partnership with sellers, not just responsiveness
Candidate must reside In-market, the position is remote-compatible role with regular in-person presence at key accounts, sites, and team sessions
Bilingual (French/Spanish) preferred.
Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Core Competencies

Customer Obsessed
Customer Relationship Ownership
Proactive Engagement
Account Management
Cross-Functional Influence
Data-Led Decision Making

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

Own the seller relationship throughout the post-contract lifecycle, including onboarding, regular check-ins, account training, escalations, and proactive efforts to improve satisfaction and retention. Use seller health data and market insights to identify friction and growth opportunities, coordinate with internal teams, and share recommendations with sales leadership.

Requirements

Requires a bachelor’s degree in business, marketing, or a related field, or equivalent professional experience, and 5–7+ years in customer success, account management, or a market-facing relationship role. Candidates should have Salesforce or equivalent CRM experience, strong data-led relationship and account-management skills, reside in-market, and be able to travel 20–30%; French or Spanish is preferred.

Skills

Account Management
Customer Success
Seller Onboarding
Proactive Engagement
Escalation Management
Salesforce
Data-Led Decision Making
Seller Retention
Cross-Functional Influence
Market Analysis
Business Reviews
NPS Management
Relationship Building
Communication
Travel

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Seller Experience
Seller Onboarding
Salesforce
Seller Health Score
Smart Report
Quarterly Business Reviews
Market Trends
Competitive Landscape
Escalation Management
Seller Retention
Net Promoter Score
Account Training
Cross-Functional Collaboration
Marketplace
Auction
B2B Platform
Commercial Assets
Vehicle Marketplace
Expansion Signals
Repeat Listings
Seller Lifecycle
Travel

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