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Added 3 hours ago
BC
Director, Construction (Life Sciences)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Preconstruction and planning: Lead the team through the preconstruction process. Ensure budgets, schedules, logistics, procurement plans, and risk mitigation plans are complete before…
Added 1 day ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 1 day ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Leduc, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Sherwood Park, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
St. Albert, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Spruce Grove, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
C
Director, Purchasing NA
CGT
Cambridge, ON
- $120,000 to $150,000 CAD / year
- Full-time
The Director, Purchasing NA leads the North America Purchasing team and the procurement of goods and services for the company. The role develops purchasing strategy and builds strategic…
Added 1 day ago
Project Director - Major Projects
Forbes Bros. Group of Companies
AB
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
C
Director, Product Development & External Manufacturing
Corinex
Vancouver, BC
- Full-time
We are seeking a strategic, technically capable, and hands-on Director, Product Development & External Manufacturing to lead the execution of Corinex’s hardware and semiconductor product…
Added 1 day ago
C
Director, Purchasing NA
CGT
Cambridge, ON
- $120,000 to $150,000 CAD / year
- Full-time
The Director, Purchasing NA leads the North America Purchasing team and the procurement of goods and services for the company. The role develops purchasing strategy and builds strategic…
Added 1 day ago
MH
Director, Equipment Planning and Biomedical Services
Mackenzie Health
Richmond Hill, ON
- $137,748 to $175,793 CAD / year
- Full-time
The Director, Equipment Planning and Biomedical Services is accountable for clinical and non-clinical asset planning, maintenance and management. The role provides overall leadership to…
Added 1 day ago
CE
Project Sourcing: Canadian Drilling & Completion Contractor Needed – Pipeline & Well Tie-in Project (North Africa)
Canadian Energy Insight Inc.
Calgary, AB
- Full-time
…corporation based in Montréal, QC, specializing in technical procurement, industrial MRO, and international sourcing for the oil & gas and energy…
Added 2 days ago
LC
Associate Merchant - Soft Goods & Home Decor (HEHB)
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to our <Category Director>, you’ll work alongside the Buyer(s) to support every aspect of category procurement including domestic and offshore sourcing, vendor relationship and…
Added 2 days ago
MU
Administrative Coordinator
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Under the direction of the Director, Global Engagement, provides administrative and logistical support to the unit’s operations. Supports the planning and delivery of events, international…
Added 2 days ago
A
Industrial Engineer
adidas
Brantford, ON
- Full-time
Perform other special projects or assignments for the Director or Senior Manager of Industrial Engineering
Added 2 days ago
C
Director of Global Brand Partnership
CarltonOne
Toronto, ON · Greater Toronto Area, Canada
- Contract
The Director, Procurement – Global Brands is responsible for developing and managing CarltonOne's strategic relationships with leading global consumer brands, distributors, and supplier…
Added 2 days ago
Director of Procurement, Canada
EarthFresh
Burlington, ON
Reporting to the Vice President of Procurement, the Director of Procurement Canada will lead our Canadian procurement operations. This role will be primarily responsible for overseeing all…
Added 2 days ago
TK
Manager, Ingredients - Cheese & Dairy (Canada)
The Kraft Heinz Company
Toronto, ON
- Full-time
Lead procurement for Cheese, Dairy Powders, Cheese Powders and Cream Mix across the Canadian Business Unit, balancing cost, functionality, specification, service and supply requirements.
Added 2 days ago
QR
Directeur approvisionnements (panneaux)
Quincaillerie Richelieu
Montreal, QC
- Full-time
Reporting to the Senior Director, Planning and Procurement, your role will include planning, organizing, supervising, controlling, and developing all procurement-related activities, as well…
Added 2 days ago
LD
Program Manager- Supply Chain
Leonardo DRS
Bedford, QC
- Full-time
…program and business objectives. The position also supports the Director of Supply Chain in terms of occasion backup…
Added 2 days ago
TT
Director, Planning, Procurement & Inventory
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
We are seeking a Director, Planning, Procurement & Inventory to lead the enterprise function that turns customer demand into a credible, executable supply plan, secures material…
Added 2 days ago
OD
Inbound and WIP Inventory Coordinator
One Degree Organic Foods
Mission, BC
- Full-time
POSITION: Inbound & WIP Inventory Coordinator REPORTS TO: Director of Manufacturing
Added 2 days ago
W
Director, Global Process Owner
Worley
Calgary, AB
- Full-time
…definition, material requirements planning, material control, procurement interfaces, expediting, logistics, warehouse operations, field material management, inventory visibility, and…
Added 2 days ago
TP
Specialist, Supplier Relationship Management
Toronto Pearson International Airport
Toronto, ON
- Full-time
Support Associate Director, SRM, Manager, SRM and the Head of Procurement on all contract and Supplier Relationship Management initiatives.
Added 2 days ago
BC
Project Coordinator - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Assist with preconstruction planning activities including look ahead schedules, HSE, Procurement, Construction Logistics and Project Execution Plans.

RBGlobal

Sr. Seller Experience Specialist

90 Burnhamthorpe Road West, Mississauga, ON, L5B 3C3, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.

This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones - measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

Responsibilities

Lead Every Seller’s Onboarding Kickoff
Personally lead the onboarding call, expectation-setting, and first goal conversation for every seller in the assigned market, then brief the internal teams clearly at handoff so execution starts strong. Remain the seller’s point of contact even after execution moves along the lifecycle.

Be the Market’s Lifecycle Point of Contact
Serve as the name every seller in the assigned market knows to call once they’ve consigned with RB. Deliver market briefs (demand trends, listing recommendations) and competitive-landscape context, and present state-of-experience updates on a regular cadence to sales leadership (RSM, Director, and prep base data for executive reviews).

Own the Internal Strategy for the Book
Run quarterly business reviews using Seller Health Score and Salesforce data, open and act on the Smart Report weekly to drive goal-mapping discussions with sellers, and multi-thread relationships with day-to-day contacts and decision-makers for sellers that meet QBR criteria.

Illuminate and Remove Friction
Track where sellers get stuck (asset intake/delivery, title delays, unclear handoffs) and name the friction specifically. Own escalations end-to-end when they exceed what can be resolved directly, and provide insight up to leadership to field feedback back to Operations, Product, and Training so the same issue doesn’t hit the next seller.

Drive Top-Line Growth Through Trusted Relationships
Identify expansion signals (usage growth, new equipment categories, organizational change) and package them with seller context for the Territory Manager. Contribute field insight to the Seller Health Scorecard, and drive loyalty and retention through milestone recognition and proactive NPS check-ins.

Manage Seller-Facing Escalations and Administration
Own direct seller communication on title issues, account escalations, and seller approvals. Keep sellers enabled and connected through account training, tools and technology onboarding, and inclusion in relevant meetings.

Desired Results

Strong seller retention, driven by proactive engagement across the book
High post-onboarding satisfaction (NPS) at the critical trust-building window
Net-positive seller health signals and high first-call resolution across the book
Consistent, on-time seller check-in cadence, with no seller going quiet
Steady identification and hand-off of expansion signals, and growing repeat-listing rate

Qualifications

Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
Experience owning a book of accounts or a defined market end-to-end, comfortable being the single point of contact and setting the standard others are held to
CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
Track record of proactive partnership with sellers, not just responsiveness
Candidate must reside In-market, the position is remote-compatible role with regular in-person presence at key accounts, sites, and team sessions
Bilingual (French/Spanish) preferred.
Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Core Competencies

Customer Obsessed
Customer Relationship Ownership
Proactive Engagement
Account Management
Cross-Functional Influence
Data-Led Decision Making

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The specialist manages the post-contract seller relationship, serving as the primary point of contact for onboarding, lifecycle support, and proactive problem resolution. They are responsible for driving top-line growth, conducting business reviews, and removing friction to ensure high seller satisfaction and retention.

Requirements

Candidates must have a bachelor's degree and 5-7+ years of experience in account management or customer success within a marketplace or B2B environment. Proficiency in Salesforce and the ability to translate data-led insights into actionable seller strategies are essential.

Skills

Account Management
Customer Success
Salesforce
Relationship Management
Data Analysis
Market Analysis
Strategic Planning
Conflict Resolution
Onboarding
Retention Strategy
Business Reviews
Communication
CRM
Project Management
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Seller Experience
Account Management
Customer Success
Salesforce
Marketplace
B2B
Onboarding
Retention
NPS
QBR
Data-led Engagement
Lifecycle Management
Escalation Management
Commercial Assets
Auction
Relationship Building
Strategic Growth
Market Briefs
CRM
Business Reviews

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