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Added 1 hour ago
FC
Information Security Analyst
Fidelity Canada
Toronto, ON
- Full-time
The Information Security Analyst supports the risk mitigation efforts of the Information Security group primarily through the technical support of the procedures and policies established to…
Added 4 hours ago
IR
Senior Financial Analyst
Imagine Recruitment & Advisory
Ottawa, ON · Greater Ottawa Metropolitan Area
- $85,000 to $95,000 CAD / year
- Full-time
Present various analyses and reports for senior management, such as operating metrics and corporate financial results to support their business decision-making.
Added 11 hours ago
RM
Trust & Operations Analyst
RBX Media Group
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We're looking for a Trust & Operations Analyst to help maintain the safety, integrity, and smooth operation of an established online community platform.
Added 16 hours ago
GD
HR Analytics & Compensation Analyst
General Dynamics Land Systems–Canada
London, ON
- Full-time
Prepare compensation reports and analytics to support business decision-making.
Added 17 hours ago
IB
Research Analys
I'M BINCK - het platform van en voor de Haagse Binckhorst
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- Full-time
We are seeking a highly analytical and detail-oriented Research Analyst to conduct research, analyze data, identify trends, and generate insights that support strategic business decisions.…
Added 18 hours ago
M2
Operations Analyst - Entry to Mid Level
Master 2 Droit International Économique - Paris II Panthéon-Assas
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- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 18 hours ago
ME
Research Analys
MARMAR ENTPS II LTD LBLTY CO
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VB
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Added 1 day ago
MD
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SI
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FP&A Analyst
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Toronto, ON
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Added 1 day ago
Finance Analyst
Magellan
Kitchener, ON
Analyze monthly financial results and develop reports and information to support management decision-making.
Added 1 day ago
UO
Data Analyst
University of Victoria
Victoria, BC
- Full-time
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Added 1 day ago
G
Architecte en information commerciale / Business Information Architect
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Senior Systems Analyst
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Toronto, ON
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P
Executive Administrative Assistant
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Gather, analyze, and compile information, reports, and presentations to support executive decision-making and operational needs.
Added 1 day ago
GD
HR Analytics & Compensation Analyst
General Dynamics Land Systems–Canada
London, ON
- Full-time
Prepare compensation reports and analytics to support business decision-making.
Added 1 day ago
IF
Vendor Management Analyst, Tech+Lab
Intact FC
Toronto, ON · Montreal, QC · Laval, QC
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…investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow…
Added 1 day ago
GD
HR Analytics & Compensation Analyst
General Dynamics Land Systems–Canada
London, ON
- Full-time
Prepare compensation reports and analytics to support business decision-making.
Added 1 day ago
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Business Analyst Co-op, Data Platform
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $4,108 to $5,183 CAD / month
- Full-time
The Business Analyst Co-op supports Solution Owners (Product Owners) within Teck Digital Systems (TDS), contributing to the development and adoption of critical digital platforms that…
Added 1 day ago
WK
Revenue Growth Analyst - Contractor
WK Kellogg Co
Mississauga, ON
- Part-time
…price and trade promotion optimization. The Revenue Growth Analyst will support the development of WK Kellogg expertise in pricing analytics to lead the development of our price pack…
Added 1 day ago
ML
Sourcing Buyer
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
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…lowering organizational risk and providing excellent stakeholder…
Added 1 day ago
A
Financial Analyst, FP&A – Gross Margin
ARC'TERYX
North Vancouver, BC
- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…
Added 1 day ago
AE
Financial Analyst, FP&A – Gross Margin
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…

RBX Media Group

Trust & Operations Analyst

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 29, 2027
Posting language: English
Posted: Oct 31, 2026

Original job description

Trust & Operations Analyst

Company: RBX Media Group

Industry: Digital Media & Online Platforms

About RBX Media Group

RBX Media Group supports digital platforms and online communities, with a focus on operational efficiency, platform integrity, and sustainable growth.

We work in a fast-moving digital environment where sound judgment, accountability, and practical problem-solving are essential. We're looking for someone who takes ownership, works independently, and thrives in a role where their decisions make a meaningful impact.

About the Role

We're looking for a Trust & Operations Analyst to help maintain the safety, integrity, and smooth operation of an established online community platform.

In this role, you'll investigate user reports, identify suspicious activity, support billing investigations, and coordinate operational escalations. You'll work closely with moderators, internal teams, and external partners to ensure issues are addressed efficiently, consistently, and professionally.

This is a hands-on position for someone who enjoys investigating problems, making informed decisions, and bringing structure to complex situations.

Key Responsibilities

Review and investigate user reports, suspicious activity, and potential platform abuse.
Identify behavioral patterns, repeat offenders, and emerging operational risks.
Assess and prioritize incidents based on severity and potential impact.
Resolve routine operational issues independently and escalate complex matters when necessary.
Support billing investigations, payment disputes, and transaction-related inquiries.
Coordinate with community moderators to ensure consistent enforcement of platform policies.
Prepare clear, concise investigation summaries and escalation reports.
Maintain accurate records of incidents, investigations, and enforcement decisions.
Collaborate with external payment processors, service providers, and internal stakeholders when required.
Help improve operational procedures, reporting, and incident response workflows.
Support creator-related operational reviews when applicable.

What We're Looking For

Excellent written communication skills and strong attention to detail.
Sound judgment and the ability to make consistent, well-reasoned decisions.
Strong analytical and investigative problem-solving abilities.
Ability to recognize patterns, identify risks, and assess situations objectively.
High level of discretion, professionalism, and confidentiality.
Comfortable handling sensitive situations and potentially explicit user-generated content.
Strong organizational skills and the ability to manage multiple priorities.
Self-motivated, dependable, and comfortable working independently.
Willingness to take ownership of issues and follow them through to resolution.

Nice to Have

Experience in one or more of the following areas is an asset:

Trust & Safety, fraud prevention, or risk operations.
Online community management or content moderation.
Digital subscription platforms or online marketplaces.
Payment processing, billing operations, or chargeback investigations.
Compliance support, policy enforcement, or incident management.
Working with ticketing systems, moderation tools, or operational dashboards.

Work Structure

This role includes participation in a rotating on-call schedule to provide operational coverage during weekends and outside standard business hours.

Flexible scheduling, including compressed workweeks or alternative workdays, may be available depending on operational requirements.

Why Join Us?

This is an opportunity to take on meaningful responsibility within a growing digital business.

You'll work closely with operational leadership, contribute to improving processes, and play an important role in maintaining a trusted and reliable platform.

We value good judgment, initiative, accountability, and results over unnecessary bureaucracy.

If you're a detail-oriented problem solver who enjoys investigating issues, bringing order to complex situations, and making a real operational impact, we'd like to hear from you.

Apply through LinkedIn with your resume and a brief introduction.

Apply About employer

More about this job

Responsibilities

Investigate user reports, suspicious activity, platform abuse, billing disputes, and operational risks; prioritize incidents, resolve routine issues, and escalate complex cases. Coordinate with moderators, internal teams, and external partners, while maintaining accurate records and helping improve operational procedures and incident response workflows.

Requirements

The role requires strong written communication, attention to detail, sound judgment, analytical and investigative problem-solving, discretion, and the ability to manage multiple priorities independently. Candidates should be comfortable handling sensitive situations and potentially explicit content; experience in trust and safety, fraud, moderation, billing, compliance, or incident management is an asset.

Skills

Written Communication
Attention To Detail
Sound Judgment
Analytical Problem-Solving
Investigative Skills
Pattern Recognition
Risk Assessment
Incident Prioritization
Decision-Making
Confidentiality
Organization
Independent Work
Issue Ownership
Content Moderation
Billing Investigations
Incident Reporting

Visa sponsorship

Not detected in the job text

Keywords

Trust And Safety
Platform Integrity
Online Communities
User Reports
Suspicious Activity
Platform Abuse
Fraud Prevention
Risk Operations
Incident Management
Incident Response
Content Moderation
Policy Enforcement
Billing Investigations
Payment Disputes
Chargebacks
Payment Processing
Transaction Inquiries
Operational Escalations
Investigation Summaries
Escalation Reports
Operational Procedures
Reporting Workflows
Moderation Tools
Ticketing Systems
Operational Dashboards
Creator Operations
Digital Media
Digital Subscription Platforms
Online Marketplaces

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