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Added 2 mins ago
RC
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Business Analyst
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Senior Analyst, Loss Prevention Analytics | Brampton

RBX Media Group

Trust & Operations Analyst

Greater Montreal Metropolitan Area, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 29, 2027
Posting language: English
Posted: Oct 31, 2026

Original job description

Trust & Operations Analyst

Company: RBX Media Group

Industry: Digital Media & Online Platforms

About RBX Media Group

RBX Media Group supports digital platforms and online communities, with a focus on operational efficiency, platform integrity, and sustainable growth.

We work in a fast-moving digital environment where sound judgment, accountability, and practical problem-solving are essential. We're looking for someone who takes ownership, works independently, and thrives in a role where their decisions make a meaningful impact.

About the Role

We're looking for a Trust & Operations Analyst to help maintain the safety, integrity, and smooth operation of an established online community platform.

In this role, you'll investigate user reports, identify suspicious activity, support billing investigations, and coordinate operational escalations. You'll work closely with moderators, internal teams, and external partners to ensure issues are addressed efficiently, consistently, and professionally.

This is a hands-on position for someone who enjoys investigating problems, making informed decisions, and bringing structure to complex situations.

Key Responsibilities

Review and investigate user reports, suspicious activity, and potential platform abuse.
Identify behavioral patterns, repeat offenders, and emerging operational risks.
Assess and prioritize incidents based on severity and potential impact.
Resolve routine operational issues independently and escalate complex matters when necessary.
Support billing investigations, payment disputes, and transaction-related inquiries.
Coordinate with community moderators to ensure consistent enforcement of platform policies.
Prepare clear, concise investigation summaries and escalation reports.
Maintain accurate records of incidents, investigations, and enforcement decisions.
Collaborate with external payment processors, service providers, and internal stakeholders when required.
Help improve operational procedures, reporting, and incident response workflows.
Support creator-related operational reviews when applicable.

What We're Looking For

Excellent written communication skills and strong attention to detail.
Sound judgment and the ability to make consistent, well-reasoned decisions.
Strong analytical and investigative problem-solving abilities.
Ability to recognize patterns, identify risks, and assess situations objectively.
High level of discretion, professionalism, and confidentiality.
Comfortable handling sensitive situations and potentially explicit user-generated content.
Strong organizational skills and the ability to manage multiple priorities.
Self-motivated, dependable, and comfortable working independently.
Willingness to take ownership of issues and follow them through to resolution.

Nice to Have

Experience in one or more of the following areas is an asset:

Trust & Safety, fraud prevention, or risk operations.
Online community management or content moderation.
Digital subscription platforms or online marketplaces.
Payment processing, billing operations, or chargeback investigations.
Compliance support, policy enforcement, or incident management.
Working with ticketing systems, moderation tools, or operational dashboards.

Work Structure

This role includes participation in a rotating on-call schedule to provide operational coverage during weekends and outside standard business hours.

Flexible scheduling, including compressed workweeks or alternative workdays, may be available depending on operational requirements.

Why Join Us?

This is an opportunity to take on meaningful responsibility within a growing digital business.

You'll work closely with operational leadership, contribute to improving processes, and play an important role in maintaining a trusted and reliable platform.

We value good judgment, initiative, accountability, and results over unnecessary bureaucracy.

If you're a detail-oriented problem solver who enjoys investigating issues, bringing order to complex situations, and making a real operational impact, we'd like to hear from you.

Apply through LinkedIn with your resume and a brief introduction.

Apply About employer

More about this job

Responsibilities

Investigate user reports, suspicious activity, platform abuse, billing disputes, and operational risks; prioritize incidents, resolve routine issues, and escalate complex cases. Coordinate with moderators, internal teams, and external partners, while maintaining accurate records and helping improve operational procedures and incident response workflows.

Requirements

The role requires strong written communication, attention to detail, sound judgment, analytical and investigative problem-solving, discretion, and the ability to manage multiple priorities independently. Candidates should be comfortable handling sensitive situations and potentially explicit content; experience in trust and safety, fraud, moderation, billing, compliance, or incident management is an asset.

Skills

Written Communication
Attention To Detail
Sound Judgment
Analytical Problem-Solving
Investigative Skills
Pattern Recognition
Risk Assessment
Incident Prioritization
Decision-Making
Confidentiality
Organization
Independent Work
Issue Ownership
Content Moderation
Billing Investigations
Incident Reporting

Visa sponsorship

Not detected in the job text

Keywords

Trust And Safety
Platform Integrity
Online Communities
User Reports
Suspicious Activity
Platform Abuse
Fraud Prevention
Risk Operations
Incident Management
Incident Response
Content Moderation
Policy Enforcement
Billing Investigations
Payment Disputes
Chargebacks
Payment Processing
Transaction Inquiries
Operational Escalations
Investigation Summaries
Escalation Reports
Operational Procedures
Reporting Workflows
Moderation Tools
Ticketing Systems
Operational Dashboards
Creator Operations
Digital Media
Digital Subscription Platforms
Online Marketplaces

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