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Added 1 hour ago
DC
ACCOUNTS PAYABLE ANALYST
D. Crupi & Sons Limited
Toronto, ON · Scarborough, ON
- Full-time
We are looking for an Accounts Payable Analyst with an outstanding attention to detail and a customer service disposition. The role involves some routine data entry, but also data upload…
Added 1 hour ago
CC
HRIS Analyst
Compass Canada
ON · Mississauga, ON
- Full-time
We are looking for a technically skilled and detail-driven HRIS Analyst to support the ongoing configuration, maintenance, and optimization of our Human Resources Information System (HRIS).
Added 1 hour ago
CC
Business Analyst, Workforce Strategy
Compass Canada
ON · MISSISSAUGA, ON
- Full-time
Now, if you were to come on board as our Business Analyst, Workforce Strategy we’d ask you to do the following for us:
Added 2 hours ago
Finance Analyst
Starshot
Toronto, ON
Own the purchase-order-to-invoice process: enter POs in CRM and QuickBooks and link supplemental POs to master POs so both systems reconcile.
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 11 hours ago
FC
Information Security Analyst
Fidelity Canada
Toronto, ON
- Full-time
The Information Security Analyst supports the risk mitigation efforts of the Information Security group primarily through the technical support of the procedures and policies established to…
Added 13 hours ago
BS
Bilingual Technical Help Analyst
Bilingual Source
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Are you someone who enjoys providing dependable technical support in a calm, structured environment? Our client is seeking a bilingual Technical Help Analyst fluent in Quebec French and…
Added 20 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 20 hours ago
RM
Trust & Operations Analyst
RBX Media Group
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We're looking for a Trust & Operations Analyst to help maintain the safety, integrity, and smooth operation of an established online community platform.
Added 21 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 21 hours ago
Operations Co-op (Waybound)
Optima Living
Vancouver, BC
You will collaborate with multidisciplinary teams and senior leaders to strengthen systems that support both staff and residents.
Added 1 day ago
GD
HR Analytics & Compensation Analyst
General Dynamics Land Systems–Canada
London, ON
- Full-time
Support HR analytics initiatives by collecting, validating, and analyzing data from multiple HR systems.
Added 1 day ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 day ago
M2
Operations Analyst - Entry to Mid Level
Master 2 Droit International Économique - Paris II Panthéon-Assas
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 1 day ago
BS
Information Security Analyst
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
Job-Role/Title: Intermediate Information Security Analyst
Added 1 day ago
SI
SOC Analyst
Spait Infotech
Canada
- Full-time
Collaborate with internal IT and security teams to support incident resolution.
Added 1 day ago
VB
Financial Analyst
Vaco by Highspring
Toronto, ON
- Full-time
…areas.Directly coordinate with lease accounting software technical support in order to resolve issues and maintain an accurate subledger.Collaborate with other teams to get complete and…
Added 1 day ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
A
SOC 3 Lead Analyst
Altis
Toronto, ON
- $100,000 to $105,000 CAD / year
- Full-time
Join a leading organization in the financial technology sector as a SOC Analyst, Tier III, where you’ll play a critical role in protecting the systems and digital infrastructure that…
Added 1 day ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 day ago
HI
Purchasing Planner / Inventory Analyst
Holland Imports Inc.
Surrey, BC
- Full-time
Job Description: Purchasing Planner & Inventory Analyst
Added 1 day ago
FP&A Analyst
Behavox
Toronto, ON
…the frontier of modern AI, SaaS platforms, and distributed…
Added 1 day ago
Finance Analyst
Magellan
Kitchener, ON
Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies…

RBX Media Group

Trust & Operations Analyst

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 29, 2027
Posting language: English
Posted: Oct 31, 2026

Original job description

Trust & Operations Analyst

Company: RBX Media Group

Industry: Digital Media & Online Platforms

About RBX Media Group

RBX Media Group supports digital platforms and online communities, with a focus on operational efficiency, platform integrity, and sustainable growth.

We work in a fast-moving digital environment where sound judgment, accountability, and practical problem-solving are essential. We're looking for someone who takes ownership, works independently, and thrives in a role where their decisions make a meaningful impact.

About the Role

We're looking for a Trust & Operations Analyst to help maintain the safety, integrity, and smooth operation of an established online community platform.

In this role, you'll investigate user reports, identify suspicious activity, support billing investigations, and coordinate operational escalations. You'll work closely with moderators, internal teams, and external partners to ensure issues are addressed efficiently, consistently, and professionally.

This is a hands-on position for someone who enjoys investigating problems, making informed decisions, and bringing structure to complex situations.

Key Responsibilities

Review and investigate user reports, suspicious activity, and potential platform abuse.
Identify behavioral patterns, repeat offenders, and emerging operational risks.
Assess and prioritize incidents based on severity and potential impact.
Resolve routine operational issues independently and escalate complex matters when necessary.
Support billing investigations, payment disputes, and transaction-related inquiries.
Coordinate with community moderators to ensure consistent enforcement of platform policies.
Prepare clear, concise investigation summaries and escalation reports.
Maintain accurate records of incidents, investigations, and enforcement decisions.
Collaborate with external payment processors, service providers, and internal stakeholders when required.
Help improve operational procedures, reporting, and incident response workflows.
Support creator-related operational reviews when applicable.

What We're Looking For

Excellent written communication skills and strong attention to detail.
Sound judgment and the ability to make consistent, well-reasoned decisions.
Strong analytical and investigative problem-solving abilities.
Ability to recognize patterns, identify risks, and assess situations objectively.
High level of discretion, professionalism, and confidentiality.
Comfortable handling sensitive situations and potentially explicit user-generated content.
Strong organizational skills and the ability to manage multiple priorities.
Self-motivated, dependable, and comfortable working independently.
Willingness to take ownership of issues and follow them through to resolution.

Nice to Have

Experience in one or more of the following areas is an asset:

Trust & Safety, fraud prevention, or risk operations.
Online community management or content moderation.
Digital subscription platforms or online marketplaces.
Payment processing, billing operations, or chargeback investigations.
Compliance support, policy enforcement, or incident management.
Working with ticketing systems, moderation tools, or operational dashboards.

Work Structure

This role includes participation in a rotating on-call schedule to provide operational coverage during weekends and outside standard business hours.

Flexible scheduling, including compressed workweeks or alternative workdays, may be available depending on operational requirements.

Why Join Us?

This is an opportunity to take on meaningful responsibility within a growing digital business.

You'll work closely with operational leadership, contribute to improving processes, and play an important role in maintaining a trusted and reliable platform.

We value good judgment, initiative, accountability, and results over unnecessary bureaucracy.

If you're a detail-oriented problem solver who enjoys investigating issues, bringing order to complex situations, and making a real operational impact, we'd like to hear from you.

Apply through LinkedIn with your resume and a brief introduction.

Apply About employer

More about this job

Responsibilities

Investigate user reports, suspicious activity, platform abuse, billing disputes, and operational risks; prioritize incidents, resolve routine issues, and escalate complex cases. Coordinate with moderators, internal teams, and external partners, while maintaining accurate records and helping improve operational procedures and incident response workflows.

Requirements

The role requires strong written communication, attention to detail, sound judgment, analytical and investigative problem-solving, discretion, and the ability to manage multiple priorities independently. Candidates should be comfortable handling sensitive situations and potentially explicit content; experience in trust and safety, fraud, moderation, billing, compliance, or incident management is an asset.

Skills

Written Communication
Attention To Detail
Sound Judgment
Analytical Problem-Solving
Investigative Skills
Pattern Recognition
Risk Assessment
Incident Prioritization
Decision-Making
Confidentiality
Organization
Independent Work
Issue Ownership
Content Moderation
Billing Investigations
Incident Reporting

Visa sponsorship

Not detected in the job text

Keywords

Trust And Safety
Platform Integrity
Online Communities
User Reports
Suspicious Activity
Platform Abuse
Fraud Prevention
Risk Operations
Incident Management
Incident Response
Content Moderation
Policy Enforcement
Billing Investigations
Payment Disputes
Chargebacks
Payment Processing
Transaction Inquiries
Operational Escalations
Investigation Summaries
Escalation Reports
Operational Procedures
Reporting Workflows
Moderation Tools
Ticketing Systems
Operational Dashboards
Creator Operations
Digital Media
Digital Subscription Platforms
Online Marketplaces

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