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RCL - Reitmans Canada Ltd/Ltée

Keyholder (Part time) - The Boardwalk

Waterloo, ON, Canada

Job type: Part-time
Apply by: Oct 24, 2026
Education: High school diploma
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Company Description

With a strong online presence and more than 200 stores across the country, Reitmans delivers an open and positive fashion, offering sizes 0–22, XXS–3X, in Regular, Petite, and Tall. As Reitmans celebrates its 100th anniversary, the proudly Canadian retailer continues its long-standing mission to empower and inspire women through inclusive, accessible fashion. Our strength lies in our people, so join a creative, welcoming, and socially minded brand, and build a career that truly fits you at Reitmans.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands - Reitmans, RW&CO, and PENN. Penningtons.

Job Description

As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.

Key Responsibilities

Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
Use product knowledge and current promotions to drive add-on sales and support store performance.
Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Qualifications

2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred).
Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
Excellent multitasking and organizational abilities in a fast-paced environment.
Passion for fashion: good sense of style and solid knowledge of fashion trends.
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Flexible availability; able to work evenings, weekends and holidays.
Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
High school diploma required.

Additional Information

What Sets Us Apart

Hiring rate $18.40 (rate may be greater based on relevant experience)

Exclusive Benefits

Paid Time Off*: Flexible days and vacation time to help you balance school, work and personal life
Flexible Hours: We adapt to your availability to offer a schedule that fits your needs
Career Advancement*: Opportunities for professional growth and career development
Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
Generous Referral Policy*: Refer your friends and earn rewards for every successful hire – the more you refer, the more you earn!
Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.

Apply About employer

More about this job

Responsibilities

Provide welcoming, customer-focused service by assisting shoppers, offering styling advice, processing transactions, and using product knowledge to support sales. Maintain store presentation and support daily operations, including opening and closing procedures.

Requirements

Requires at least two years of retail, sales, or customer service experience, with opening and closing experience preferred, along with strong customer service, organizational, and multitasking skills. Candidates need fashion knowledge, proficiency with POS, ERP, ATS, and Microsoft Office, flexible availability, the ability to meet the physical demands of the role, and a high school diploma.

Skills

Customer Service
Retail Sales
Fashion Knowledge
Styling Advice
Point-of-Sale Transactions
Product Knowledge
Add-On Sales
Visual Merchandising
Store Operations
Opening and Closing Procedures
Multitasking
Organization
POS Systems
ERP Systems
ATS Systems
Microsoft Office

Benefits

Paid Time Off
Flexible Hours
Career Advancement Opportunities
Employee Discounts
Referral Rewards

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Customer Service
Fashion
Customer Experience
Customer Loyalty
Point Of Sale
POS
ERP
ATS
Microsoft Office
Product Knowledge
Promotions
Add-On Sales
Visual Merchandising
Store Operations
Opening Procedures
Closing Procedures
Styling Advice
Cash Desk
Fitting Room
Flexible Availability
Inclusive Fashion

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