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Added 9 days ago
Partner Portal Support Specialist
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Contract
Partner Portal Support Specialist – Salesforce, ServiceNow & SAP – Onsite
Added 9 days ago
Partner Portal Support Specialist
Hays
Waterloo, ON
Contract
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and…
Added 2 days ago
Credit Card Operations Specialist
Meridian Credit Union
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Full-time
· Partner with internal stakeholders to support the implementation of new products, services, marketing initiatives, operational enhancements, and business strategies.
Added 2 days ago
Manager, Sales & Customer Office
Zurich Canada
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Full-time
…assignments directed through the VP. Has a clear core mandate: support Net Promoter Score (NPS) reporting and insight development for Canada, help establish strategies and goals based on…
Added 2 days ago
Murex specialist
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$72,000 to $132,000 CAD / year
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Manager, Talent & Total Rewards
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…experience and a compelling total rewards offering. This role will partner with leaders on workforce planning, employer branding, and will develop key talent programs while ensuring an…
Added 2 days ago
Murex Specialist
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$80,000 to $135,000 CAD / year
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Participate in the business as usual and project support: follow-up of client open cases through email, CRM portal, phone-calls and on-site visits
Added 2 days ago
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Channel Marketing (Dealer) Associate Specialist
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Reporting to the Supervisor, Channel Marketing, the Specialist Associate, Channel Marketing - Dealer drives marketing excellence, high-impact communications, and operational support across…
Added 3 days ago
Field Service Delivery Technician
Real Time Networks
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Deliver initial training to end-users and administrators, including use of the RTN Support Portal, ensuring customers are confident and capable before handoff.
Added 4 days ago
Claims Specialist, Accident Benefits
Zurich Canada
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Added 4 days ago
Claims Specialist, Accident Benefits
Zurich Canada
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Full-time
Zurich Canada is currently looking for a Claims Specialist in our Toronto office or Waterloo office. Reporting to the Senior Claims Manager, you will handle Accident Benefits claims for…
Added 4 days ago
Analytical Research Specialist
Dow
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Dow is seeking an Analytical Research Specialist to join our Research & Development organization at the Fort Saskatchewan, Alberta site in Canada.
Added 4 days ago
AP & AR Specialist
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Added 25 days ago
Student Recruitment Officer
CPABC Vancouver Chapter
Vancouver, BC
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Attend events at assigned schools and other partner organizations, speaking about the CPA program, and offering career advisory support to prospective students and candidates.
Added 5 days ago
Claims Vendor Management Sr Specialist
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Claims Vendor Management Sr Specialist
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Claims Vendor Management Sr Specialist
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Program Specialist
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…a permanent role depending on business needs. As a Program Specialist, your first priority will be ensuring the seamless execution and operations of our multi-charity lottery programs. You…
Added 6 days ago
People Relations Specialist
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In this role, you will partner with employees, leaders, and HR colleagues to address employee relations matters, provide coaching and policy guidance, and support effective resolution of…
Added 11 days ago
Senior Murex Integration Specialist
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Participate in the business as usual and project support: follow-up of client open cases through email, CRM portal, phone calls, and on-site visits
Added 12 days ago
Technical Support Specialist - Bilingual Portuguese
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual Portuguese based…
Added 12 days ago
Technical Support Specialist - Bilingual Spanish
Jobgether
Canada
$52,300 to $60,500 CAD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual Spanish based in…
Added 13 days ago
Customer Solutions Support Specialist (iGuide)
REA Group
Richmond, BC
Full-time
customer gets fast, knowledgeable support once they’re up and running. You’ll be a go-to resource for customers navigating the iGUIDE hardware, capture and processing workflow, and Portal -…
Added 11 days ago
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…Transformers and have career development opportunities as a Specialist or as a Project…

REA Group

Customer Solutions Support Specialist (iGuide)

Richmond, BC, Canada

Job type: Full-time
Apply by: Oct 6, 2026
Posting language: English
Posted: Sep 6, 2026

Apply About employer

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Original job description

Melbourne Based
Permanent Role
Hybrid ways of working

About Us

At Planitar, we build technology that helps people see and understand the world’s spaces more

clearly.

We are the creators of iGUIDE, a powerful property technology solution that combines immersive 3D tours, accurate floor plans and reliable spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in real estate, insurance, construction and property management to simplify their work and deliver better results.

Planitar recently joined REA Group, one of the world’s leading digital property companies. REA operates Australia’s largest residential and commercial property platforms, including realestate.com.au and has a growing global footprint across Asia and North America. Together, we are shaping the future of property technology, combining Planitar’s deep spatial data expertise with REA’s global scale and innovation engine.

Where does REA fit in?

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you’re at on your property journey, we’re here to help with every step – whether that’s finding, understanding or financing your next home. We operate Australia’s leading residential and commercial property websites – realestate.com.au and realcommercial.com.au – among other leading brands in Australia and India.

iGUIDE is part of the REA family and iGUIDE and REA teams work closely together, supporting consumers with more immersive experiences to help them make more informed property decisions.

Our Vision

A connected future where reliable spatial data enables informed decisions across the property lifecycle.

Our Values

Integrity: We do the right thing even when it’s hard.
Teamwork: We are one team, on a big mission.
Innovation: We value creative solutions for emerging opportunities.
Accountability: We honour our commitments.

About The Role

This position works alongside our Customer Solutions Engineers to make sure every iGUIDE

customer gets fast, knowledgeable support once they’re up and running. You’ll be a go-to resource for customers navigating the iGUIDE hardware, capture and processing workflow, and Portal - helping them troubleshoot issues, get the most out of the platform, and build confidence in the technology day to day.

With a strong working knowledge of how the iGUIDE ecosystem fits together, you’ll resolve technical issues, support onboarding and training, and flag patterns and feedback that help our product and engineering teams keep improving. This role is a great fit for someone who enjoys solving problems, explaining technical concepts clearly, and being the calm, reliable voice customers can count on.

Responsibilities

Technical Support & Troubleshooting

Serve as a front-line point of contact for customer support requests, responding promptly by phone, email, and ticketing system.
Diagnose and resolve technical issues related to iGUIDE hardware, the capture/Stitch/processing pipeline, and Portal usage.
Escalate complex or unresolved issues to the Solutions Engineering or Product/Engineering teams with clear documentation.
Develop and maintain troubleshooting guides, FAQs, and knowledge base articles so customers can self-serve on common issues.

Onboarding & Training Support

Support new customers through onboarding, helping them get set up on the hardware, software, and Portal.
Assist in delivering training sessions (virtual and, where needed, onsite) alongside the Solutions Engineering team.
Help maintain and refine training materials - manuals, videos, and tutorials - for different user levels.
Guide customers on data upload, data management, and best practices for using the Portal efficiently.

Customer Success & Feedback Loop

Monitor open support cases to ensure timely follow-up and resolution, keeping customers informed throughout.
Track recurring issues, common questions, and feature requests, and share these insights with Product and Engineering.
Partner with the Solutions Engineering and Sales teams to understand customer context and ensure a consistent, informed support experience.

Solution & Product Knowledge

Build and maintain a strong understanding of the end-to-end iGUIDE solution -

hardware, capture process, Stitch and processing, and Portal management.

Stay current on product updates and new features to provide accurate, up-to-date guidance.
Contribute to internal documentation so knowledge is captured and shared across the team.

Cross-Functional Collaboration

Work closely with Solutions Engineers on more complex customer trials or escalations.
Partner with Product Management to report bugs, surface enhancement ideas, and validate fixes.
Collaborate with Marketing on support-facing content such as FAQs and how-to guides.

Who we're looking for

A patient, clear communicator who can explain technical concepts in plain language
Customer-focused and genuinely motivated to help people solve problems
Detail-oriented and organized, able to manage multiple support cases at once
Curious and quick to learn new hardware and software systems
A self-starter who takes ownership and follows through
Naturally collaborative and team-oriented
Accountable; you make commitments thoughtfully and deliver on them

Perks and Benefits

12% Superannuation
Hybrid work environment (work out of REA Group office spaces!)
Annual professional development incentive
Opportunities to grow as we scale
The backing of a global industry leader through REA Group

Why work at Planitar

We’re in an exciting phase of growth; evolving our technology, expanding globally and scaling our operations. This is your opportunity to shape the future of property technology alongside a talented, driven team.

Apply About employer

More about this job

Responsibilities

Provide front-line technical support for iGUIDE hardware and software, resolving issues via phone, email, and ticketing systems. Support new customer onboarding and training while collaborating with product teams to improve the platform based on customer feedback.

Requirements

Seeking a patient, detail-oriented communicator capable of explaining technical concepts in plain language. Candidates should be quick learners of new hardware and software systems with a strong customer-focused mindset.

Skills

Technical Support
Troubleshooting
Customer Onboarding
Technical Communication
Knowledge Base Management
Customer Success
Problem Solving
Cross-functional Collaboration
Training Delivery
Data Management

Benefits

12% Superannuation
Hybrid work environment
Annual professional development incentive
Opportunities to grow as we scale

Visa sponsorship

Not detected in the job text

Keywords

iGUIDE
Property Technology
3D Tours
Spatial Data
Hardware Troubleshooting
SaaS
Customer Support
Ticketing System
Onboarding
Product Feedback
REA Group
Floor Plans
Technical Documentation
Customer Experience

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