Find work in Canada.

495,277 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
BC
QA Test Lead
BrainRidge Consulting
Moncton, NB
- Full-time
Experience with test automation tools and frameworks.
Added 2 mins ago
OB
Marketing Technology Lead Developer
O2E Brands
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a strategic, growth-minded Marketing Technology Lead Developer to own the technical direction and governance of our public-facing digital properties and integrated marketing…
Added 32 mins ago
Manufacturing Engineering
BWXT
Peterborough, ON
Added 47 mins ago
AI
Senior Full Stack Developer - Java, Spring, Angular
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We’re seeking a Senior Full Stack Developer to join a high-performing engineering team building modern, customer-facing web applications and resilient backend services. You will work with…
Added 47 mins ago
L
QA Automation
LTM
Mississauga, ON
- Full-time
8 years of experience in a Quality Engineering role with a proven track record in designing and developing test automation frameworks
Added 47 mins ago
ZS
Chatbot Developer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
…recommend quality improvements.• Develop and maintain test automation for chatbot validation where possible.• Work closely with developers, AI engineers, and content teams to resolve…
Added 47 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Identify manual activities, duplicate entry, control gaps, bottlenecks, and opportunities for process improvement and automation.
Added 1 hour ago
TI
JAVA BACKEND DEVELOPER
Tekgence Inc
Mississauga, ON
- Full-time
Java and Python We are seeking a skilled Backend Developer with 9 to 10 years of experience in designing, developing, and maintaining scalable backend applications. The ideal candidate will…
Added 1 hour ago
M
RQ11255 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
JavaScript, Bash) for automation or test data setup.
Added 1 hour ago
M
RQ11309 - Solutions Designer - Senior
Maarut
Toronto, ON
- Contract
Experience working on Oracle Policy Automation (OPA)/Oracle
Added 1 hour ago
1
Marketing Technology Lead Developer
1-800-GOT-JUNK?
Vancouver, BC · Toronto, ON
- Full-time
We are seeking a strategic, growth-minded Marketing Technology Lead Developer to own the technical direction and governance of our public-facing digital properties and integrated marketing…
Added 2 hours ago
Senior Quality Assurance Analyst
Mariner
NS
…Agile delivery team, contributing to test planning, execution, automation, defect management, and continuous improvement of QA…
Added 2 hours ago
Senior Quality Assurance Analyst
Mariner
Halifax, NS
…Agile delivery team, contributing to test planning, execution, automation, defect management, and continuous improvement of QA…
Added 3 hours ago
A
Lead QA/QA Coordinator
Alithya
QC · QC, Canada
- Full-time
Added 3 hours ago
W
Technicien(ne) en amélioration continue de qualité / Quality Continuous Improvement (QCI) Tech - French
Wonderbrands
Longueuil, QC
- Full-time
Added 3 hours ago
G
Senior Quality Assurance Automation Engineer
GryphTech
Mississauga, ON
- Full-time
Web Applications & AI-Assisted Test Automation
Added 4 hours ago
Q
Senior Test Automation Engineer (French)
Quantiphi
Canada
- Full-time
We are looking for a Test Automation/QA Engineer to support a Contact Center as a Service (CCaaS) deployment, validating that DTMF IVR menus, call routing, and queue/skillset configurations…
Added 4 hours ago
DC
Junior Mechanical CAD Designer - Co-op
Delta Controls
Surrey, BC
- Internship
…For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully…
Added 4 hours ago
S
Email & CRM Lead
Spinrite
Toronto, ON
- Full-time
…calendar planning, campaign builds, segmentation, lifecycle automation, and testing. You will partner closely with our Brand, Creative, and DTC eCommerce teams and own the…
Added 4 hours ago
Gainsight Administrator
Braze
Toronto, ON
Added 5 hours ago
B
Gainsight Administrator
Braze
Toronto, ON
- Full-time
Added 5 hours ago
FN
UX Designer
First National Financial LP
Toronto, ON · East York, ON
- Full-time
…explainability, source evidence, human in the loop review, feedback, automation boundaries, and trust is strongly…
Added 5 hours ago
W
Technicien(ne) en amélioration continue de qualité / Quality Continuous Improvement (QCI) Tech
Wonderbrands
Longueuil, QC
- Other
Added 5 hours ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…containerized applications, networking, security, infrastructure automation, and deployment pipelines. The role involves designing, provisioning, automating, operating, and troubleshooting…
Added 6 hours ago
WT
Java Fullstack developer
Wissen Technology
Calgary, AB
- Full-time
…Visualization & Decision Intelligence, Intelligent Process Automation, Multi-Cloud & Hybrid Cloud Strategies, Cross-Platform Mobile Experiences, CI/CD-Powered Agile DevOps, Automated…

Reactiv

Implementation Lead

Toronto, ON, M5A 1M3, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About Reactiv:

Reactiv is building the future of mobile commerce. A world where the mobile web disappears, and every shopping journey becomes instant, contextual, and native.

Our platform lets brands turn any moment of intent - an ad click, QR scan, LLM search result, or real-world moment - into a fully personalized app experience with zero friction or downloads. Using Apple's App Clips, Reactiv gives marketers a new acquisition surface, a new retention channel, and a new way to build long-term customer relationships through high-intent, push-enabled experiences.

Beyond Clips, Reactiv provides the full stack for next-generation commerce: deep data integration, an AI-driven marketing engine, and tools that let brands deliver richer, higher-converting experiences everywhere their customers are. We’re redefining how brands acquire, convert, and retain customers on mobile, and building the platform that powers the next decade of commerce.

If you want to help shape what comes after the mobile web, we’d love to meet you.

Role Overview:

We are hiring an Implementation Lead to join our team and own how merchants go live on Reactiv. You will run the full implementation journey, from discovery at kickoff through launch, hypercare, and handoff to Customer Success. You’ll manage several implementations at once, from quick mid-market launches to multi-month enterprise builds alongside the merchant’s internal teams and agency partners. We’re an AI-first team, and this person will use AI in nearly every part of the job, from discovery and QA to merchant communication and internal automation. As the team grows, you’ll help shape how we hire and onboard future implementation team members.

The ideal candidate brings deep ecommerce ecosystem experience, strong problem-solving skills, and the ability to collaborate closely with merchants to get them live quickly and successfully. You excel in fast-moving environments, communicate clearly, and love taking ownership of complex implementations from start to finish.

Key Responsibilities:

Merchant Onboarding & Implementation

Serve as the primary point of contact for merchants from contract signature through launch and the 30-day hypercare period.
Run thorough discovery at implementation kickoff to document the merchant’s goals, Shopify setup, integrations, stakeholders, and launch requirements before the build starts.
Lead onboarding calls and implementation walkthroughs.
Understand merchant goals, technical requirements, and unique Shopify setups to tailor implementations appropriately.
Guide merchants through configuring their Reactiv app, enabling integrations, and preparing for launch.
Run weekly implementation syncs with merchant stakeholders, including executive sponsors, internal dev teams, and third-party agencies or systems integrators.
Build and manage project plans in Rocketlane across multiple concurrent implementations, keeping scope, milestones, and timelines current.

Integration Setup & Solutioning

Assist merchants in connecting and configuring key integrations (analytics, loyalty, subscriptions, reviews, etc.).
Troubleshoot issues related to theme setup, Shopify data structures, or integration behavior.
Translate technical requirements into actionable tasks, partnering with engineering when needed.
Join late-stage sales calls when needed to walk prospects through the implementation cycle: timelines, discovery, and what we need from their team.
Scope and manage change requests that fall outside the original SOW, and work with sales to price expedited custom work.
Support merchants and their developers building on Reactiv Plus, our developer platform.

Launch Execution

Own the end-to-end app launch process, including app store submissions, Reactiv Clips activation, QA checks, and final approvals.
Provide clear project plans, timelines, and readiness checklists to ensure smooth, on-time launches.
Test full merchant flows across iOS, Android, and App Clips to ensure a frictionless customer experience.
Manage Apple App Store and Google Play developer account access, production builds, and new-launch submissions.
Coordinate QA with merchant and agency QA teams, including shared test plans and bug triage before launch.
Run 30 days of hypercare after go-live, then hand the account to Customer Success with a documented handoff checklist.
Flag launch risks and timeline slips to Reactiv leadership early, with a recovery plan.
Act as the first line of escalation for merchants during onboarding.
Collaborate closely with engineering and product to resolve complex or novel cases.

Merchant Enablement & Training

Deliver training sessions to merchants on how to manage their mobile app, Reactiv Clips, analytics, and ongoing content updates.
Create and maintain onboarding documentation, implementation guides, FAQs, and best practices.
Educate merchants on how to get the most value out of their mobile app experience.

Cross-Functional Collaboration

Work with sales to ensure a clean handoff and accurate scoping of merchant needs.
Partner with product and engineering to communicate merchant requirements, edge cases, and opportunities for improvement.
Help identify patterns in merchant workflows that can be automated, optimized, or improved through product enhancements.
Partner with Reactiv’s design team on merchant design reviews and app design sign-off.

Data & Optimization

Track onboarding progress, launch timelines, and implementation health metrics.
Identify friction points in the onboarding flow and propose process improvements.
Analyze merchant configuration and app usage data to recommend optimizations pre-launch.
Use AI tools every day to move faster: draft merchant communication and documentation, prep for discovery sessions, QA builds, and summarize project status.
Build AI agents, MCP connections, and automations that remove manual steps from the implementation process, and share what works with the rest of the team.

Qualifications:

Proven experience in onboarding, implementation, solutions, or a similar role within SaaS, ecommerce, or the Shopify ecosystem.
High AI fluency. You use tools like Claude or ChatGPT daily, can walk us through workflows or automations you’ve built with them, and know where AI helps and where it needs a human check.
Strong understanding of Shopify store structure, apps, and integrations (Liquid, API basics, app permissions, etc.).
Experience configuring or supporting integrations (analytics tools, conversion APIs, loyalty platforms, subscription apps, etc.).
Strong project management skills and clear, proactive communication, including written status updates for merchant executives and Reactiv leadership.
Comfortable working in fast-paced environments with evolving product features.
Highly organized, proactive, and able to manage multiple merchant implementations simultaneously.
Technical aptitude and eagerness to learn new tools and technologies quickly.
Experience leading enterprise implementations with multiple stakeholders, agencies, or systems integrators.
Experience with an implementation or project management tool such as Rocketlane.
Nice to have: experience writing or contributing to SOWs and implementation estimates.
Nice to have: familiarity with App Store Connect and Google Play Console.

Apply About employer

More about this job

Responsibilities

The Implementation Lead will own the end-to-end merchant onboarding process, managing project timelines, technical integrations, and launch execution. They will also act as the primary point of contact for merchants, providing training and ensuring a smooth transition to the Customer Success team.

Requirements

Candidates must have proven experience in implementation or solutions roles within the ecommerce or Shopify ecosystem. Strong technical aptitude, high AI fluency, and the ability to manage complex enterprise projects with multiple stakeholders are required.

Skills

Ecommerce
Shopify
Implementation
Project Management
SaaS
AI Tools
Technical Troubleshooting
Client Onboarding
Stakeholder Management
API Basics
Liquid
Rocketlane
App Store Connect
Google Play Console
Data Integration
Workflow Automation

Visa sponsorship

Not detected in the job text

Keywords

Implementation Lead
Reactiv
Mobile Commerce
Shopify
SaaS
AI
App Clips
Rocketlane
Project Management
Integration
Liquid
API
App Store Connect
Google Play Console
Customer Success
Onboarding
Hypercare
Workflow Automation
Enterprise
Stakeholder Management
Technical Support
Data Integration
Marketing Engine
QA
Merchant Enablement

Report this job