Human Resources Generalist

Human Resources Generalist

Are you passionate about bubble tea businesses?

Are you someone who always strives to grow and accomplish more?

If yes, join us today!

If not now, when?

If not me, who?

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for everyone to enjoy since 2002. With numerous locations across Canada and the United States, we continue to grow rapidly and are looking for talented individuals to grow with us. There is tremendous opportunity for professional development and career advancement for those who are ready to take on a challenging and rewarding journey.

Position Description

Reporting to the HR Director, the Human Resources Generalist will support the development and implementation of HR programs, policies, and initiatives that align with the Company's goals, values, and growth strategy. This role will play a key part in talent acquisition, employee relations, performance management, workforce planning, and immigration support across our Canadian and U.S. operations.

This is a hands-on role that combines Human Resources and operational support responsibilities. The successful candidate must be comfortable working both in an office setting and in-store environment and will be expected to support store operations directly when required.

Duties and Responsibilities

• Participate in developing and implementing organizational HR policies, procedures, and best practices.
• Recommend strategies to enhance employee engagement, retention, and performance across storefront and management teams.
• Assist with talent acquisition and recruitment activities, including sourcing candidates, conducting interviews, reference checks, and preparing employment agreements.
• Organize and administer probationary and annual performance reviews, compensation reviews, and employee development planning.
• Provide guidance and support to Store Managers and Regional Managers on employee relations matters, attendance management, performance concerns, disciplinary actions, and policy interpretation.
• Conduct workplace investigations and recommend appropriate resolutions.
• Perform employee onboarding, orientations, and maintain employee records.
• Manage and maintain the organization's employee database and HR information systems.
• Produce and submit reports on HR activities, workforce metrics, and recruitment initiatives.
• Assist with payroll administration, budgeting, and other HR-related functions.
• Coordinate and support Canadian and U.S. immigration processes, including LMIA applications, employer-specific work permits, Francophone Mobility Program applications, L1A intracompany transfers, and other employment-based immigration programs.
• Liaise with external immigration lawyers and consultants to facilitate immigration applications and maintain compliance.
• Monitor work permit expiry dates and maintain immigration compliance records.
• Support workforce planning initiatives related to international recruitment and talent mobility.
• Stay current with HR trends, employment legislation, and industry best practices.
• Travel to store locations as required to support recruitment, training, employee relations, and operational initiatives.
• Support store operations as required, including assisting frontline staff during peak periods, staffing shortages, store openings, and special projects.
• Prepare beverages, serve customers, and perform barista duties when required to support operational needs.
• Perform other duties and special projects as assigned.

Ideal Candidate Competencies

• Attitude
• Demonstrates an entrepreneurial spirit and leads by example through a hands-on approach, actively supporting frontline operations and motivating team members to achieve business goals.
• Results-Oriented
• Consistently delivers strong business results by meeting deadlines, achieving objectives, and maintaining a high level of accountability.
• Communication
• Effectively communicates information and ideas through clear, professional, and meaningful verbal and written communication.
• Teamwork/Collaboration
• Builds positive working relationships with colleagues at all levels and promotes collaboration to achieve shared objectives.
• Initiative
• Proactively identifies opportunities to improve processes, support business needs, and contribute beyond the scope of assigned responsibilities.
• Personal Adaptability
• Thrives in a fast-paced environment, embraces change, and adapts effectively to evolving business priorities.
• Customer and Operational Focus
• Demonstrates a willingness to support frontline operations and understands the importance of delivering exceptional customer experiences.

Expectations of the Successful Candidate

• Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• Minimum 5 years of progressive Human Resources experience, preferably within retail, restaurant, hospitality, franchise, or multi-unit operations environments.
• Experience supporting both hourly frontline employees and management teams.
• Strong understanding of Human Resources practices, including recruitment, employee relations, performance management, employment legislation, health and safety, and workforce planning.
• Experience supporting Canadian immigration programs, including LMIA applications, employer-specific work permits, and other employment-based immigration processes.
• Experience supporting U.S. employment-based immigration matters, including L1A transfers and visa administration, is strongly preferred.
• Experience working with external legal counsel and immigration consultants is considered an asset.
• Knowledge of Canadian employment standards legislation; exposure to U.S. employment practices is an asset.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational, time management, problem-solving, and decision-making abilities with exceptional attention to detail.
• Proficiency with Microsoft Office applications and HR information systems.
• Ability and willingness to work in-store and perform frontline operational duties when required.
• Ability to travel between store locations as needed.
• Experience in a fast-paced retail, food service, restaurant, or franchise environment is strongly preferred.
• Fluent in Mandarin and/or Cantonese an asset.
• CHRP designation is considered an asset.

Work Environment

Due to the operational nature of the business, this role requires flexibility and regular interaction with both corporate and store teams. The successful candidate will be expected to balance strategic and administrative HR responsibilities with hands-on operational support. This may include working in-store, preparing beverages, serving customers, supporting store openings, assisting with staffing shortages, and participating in operational initiatives when required.

Annual salary range: $60,000 - $80,000

Please note:

All job postings at Real Fruit Bubble Tea Inc. are intended to fill existing vacancies within our organization.

We’re committed to being transparent and fair about pay. The salary range provided is a guideline and not a guaranteed offer. Final compensation is determined based on the responsibilities of the role, market data, internal equity, and several individual factors, including overall and relevant experience, education, certifications, skills, expertise, and the location of the position.

AI Usage:

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to help review and assess applications. These tools do not make final decisions. All screening, interviewing, and hiring decisions are made by our human resources and hiring team.

Industry

Food and Beverage Services

Employment Type

Full-time

Real Fruit Bubble Tea is committed to inclusive and accessible employment practices. Accommodation is available, upon request, for candidates taking part in all aspects of the recruitment selection process