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Realstar

Assistant Resident Manager

Kitchener, ON, Canada

Base Compensation is $38,000, this figure includes an apartment suite (taxable benefit).

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Job details

Pay: Base Compensation is $38,000, this figure includes an apartment suite (taxable benefit).
Posting language: English
Posted: Oct 30, 2026

Original job description

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What we offer to employees

• Base Compensation is $38,000, this figure includes an apartment suite (taxable benefit).

Employer paid benefits
Quarterly bonuses based on property performance
Annual bonuses based on personal performance

Extensive and ongoing training programs and a work-smart environment

Gym membership discount
Awards for years of service
Opportunity for career development

Inclusive and diverse work environment
Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service:

Greet and interact with residents in a friendly and professional manner
Promote a welcoming atmosphere
Demonstrate excellent customer service and a "can-do" attitude
Attend to resident concerns and service requests within 24 hours
Follow up with residents to ensure a high level of customer satisfaction
Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning:

Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
Knowledge and safe handling of cleaning chemicals
Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
Monitor and clean of garbage chutes, garbage and recycling rooms
Collection of garbage and recycling bins in coordination with the city waste schedule
Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance:

Assist residents how to complete maintenance requests through the proper channels
Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Qualifications:

Previous or similar property management experience an asset
Strong customer service skills
Good written and verbal communication skills
Basic computer and keyboarding skills
Ability to perform general cleaning duties, and minor maintenance repairs
Must be able to lift up to 50 lbs.
Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
Fluent in English and French (applicable to Quebec only)

Realstar uses artificial intelligence to help screen applicants for this position.

#RS

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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More about this job

Responsibilities

The Assistant Resident Manager is responsible for providing excellent customer service to residents and managing daily office administrative tasks. They also perform general cleaning of common areas and assist with property maintenance and minor repairs.

Requirements

Candidates should have previous property management experience and strong communication skills. The role requires the ability to perform physical cleaning duties and lift up to 50 lbs.

Skills

Customer service
Property management
Cleaning
Maintenance
Communication
Computer skills
Troubleshooting
HVAC monitoring
Electrical maintenance
Plumbing maintenance
WHMIS
Time management
Administrative tasks
Event planning

Benefits

Employer paid benefits
Quarterly bonuses
Annual bonuses
Training programs
Gym membership discount
Awards for years of service
Career development opportunities
Apartment suite

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Customer Service
Maintenance
Cleaning
HVAC
Plumbing
Electrical
WHMIS
Administrative
Lease Renewals
Resident Relations
Facility Maintenance
On-site
Multi-residential

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