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Realstar

Property Manager

Côte-Saint-Luc, QC, Canada

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

Realstar is seeking a Property Manager who will oversee the property’s performance by maximizing profitability and maintaining standards within operational and budgetary objectives. The Property Manager will support and guide their staff to promote customer satisfaction, management, and skill development. They supervise contractors, monitor the quality of work, and ensure compliance with fire and life safety standards. The Property Manager will also be required to work flexible hours, including supporting their staff during month-end.

What we offer to employees:

Salary
Employer paid benefits
Annual bonuses based on personal performance
Ongoing training programs
Awards for years of service
Opportunity for career development
Inclusive and diverse work environment
Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service
- Greet and interact with residents in a friendly and professional manner
- Promote a welcoming atmosphere
- Demonstrate excellent customer service and a "can-do" attitude
- Attend to resident concerns and service requests within 24 hours
- Follow up with residents to ensure a high level of customer satisfaction
- Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
- Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)

Management & Training
− Interview screened candidates and provide hiring recommendations to District Manager
− Complete orientation, training and or upskilling sessions for new and existing staff
− Foster an environment to support ongoing development for staff members
− Create and monitor work schedules of staff in accordance with company guidelines and to meet high turnover periods
− Supervisor staff, including conflict resolution management
− Support the District Manager with operating budgets and capital plans

Leasing & Administration
- Schedule appointments with prospects to show vacant suites
- Process leasing applications including completion of background and credit checks
- Ensure rents are collected and deposited on a timely basis
- Negotiate lease renewals in conjunction with established targets
- Utilize Yardi to record transactions and run various operating reports
- Conduct market surveys and analyze how the property compares to the current market
- Recommend leasing rates and in-suite turnover work to the District Manager
- Actively promote various referral programs to existing residents and prospects

Property Maintenance
- General knowledge of building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.)
- Oversee month-end duties, including suite inspections, scheduling contractors, and delegating staff turnover responsibilities
- Supervise contractors to ensure maintenance and repairs are completed properly
- Assist District Manager and Construction Manager with managing execution of the annual capital plan and identifying current or future issues for repair
- Review and approve contractor invoices for payments

General Cleaning
- Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops.
- Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
- Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
- Monitor and clean garbage chutes, garbage and recycling rooms
- Collection of garbage and recycling bins in coordination with the city waste schedule
- Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
- Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Fire Safety
- Knowledge of fire and life safety response systems (fire alarms and detection systems)
- Assist in emergency procedures

Qualifications
- Previous experience in multi-residential or other related industry an asset
- Knowledgeable in emergency procedures, including fire, flood, mould protocols
- Demonstrates excellent customer service
- Good written and verbal communication skills
- Coach, train, and motivate staff
- Basic computer and keyboarding skills
- Possess an understanding of operating budgets and capital plans
- Proficiency in performing minor electrical and plumbing repairs
- Must be able to lift up to 50 lbs.
- Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
- Fluent in English and French

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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More about this job

Responsibilities

Oversee property performance, resident services, leasing, budgets, staff development, contractors, maintenance, and compliance with fire and life safety standards. Manage daily operations, including rent collection, lease renewals, property cleanliness, suite turnover, and coordination of repairs and capital work.

Requirements

Previous experience in multi-residential property management or a related industry is an asset, along with customer service, communication, staff coaching, and basic computer skills. Candidates should understand operating budgets, capital plans, emergency procedures, and building systems; be able to perform minor electrical and plumbing repairs and handle physical tasks; and be fluent in English and French.

Skills

Property Management
Customer Service
Staff Supervision
Staff Training and Development
Budget Management
Leasing Administration
Lease Renewals
Contractor Supervision
Building Maintenance
Fire and Life Safety
Emergency Procedures
Cleaning and Property Upkeep
Yardi
Market Analysis
Minor Electrical and Plumbing Repairs
English and French Fluency

Benefits

Employer-Paid Benefits
Annual Performance Bonuses
Ongoing Training Programs
Service Awards
Career Development Opportunities
Inclusive and Diverse Work Environment
Annual Holiday Parties and Summer Barbecues

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Multi-Residential
Asset Management
Resident Relations
Customer Service
Leasing
Lease Renewals
Rent Collection
Yardi
Operating Budgets
Capital Plans
Contractor Management
Building Maintenance
HVAC
Boilers
Chillers
Emergency Generators
Fire Safety
Life Safety
Emergency Procedures
Fire Alarms
Suite Inspections
Suite Turnover
Market Surveys
WHMIS
Cleaning
Minor Electrical Repairs
Minor Plumbing Repairs
Staff Training
French Fluency

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