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Added 5 mins ago
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Full-time
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Added 37 mins ago
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Jira Service Management Automation Developer
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JIRA SERVICE MANAGEMENT INTAKE AUTOMATION DEVELOPER - JAVA/SPRING BOOT, PYTHON, REST APIS & AI**
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Jira Service Management Automation Developer
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Job Title: Jira Service Management Automation Developer or Administrator
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Added 22 hours ago
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Added 1 day ago
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$60 to $75 CAD / hour
Contract

Realtek Consulting LLC

Jira Service Management Automation Developer

ON, Canada
Ontario, Canada, Canada

Job type: Contract
Apply by: Oct 30, 2026
Experience: 3+ years of experience in Jira Service Management administration, development, or automation.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Job Title: Jira Service Management Automation Developer or Administrator

Job Locations: Brampton, Ontario ~ East Scarborough, Ontario ~ Etobicoke, Ontario ~ Guelph, Ontario ~ Hamilton, Ontario ~ Kitchener, Ontario ~ Milton, Ontario ~ North York, Ontario ~ Ontario ~ Oshawa, Ontario-Hybrid

Long Term Contract

Role Overview

We are looking for a hands-on Jira Service Management Automation Developer to design and build scalable intake platforms that improve how teams submit, prioritize, route, and track work across the enterprise.

The role combines Jira Service Management configuration and automation, Java/Python development, REST API integrations, and AI/GenAI to improve workflow efficiency and decision-making.

Key Responsibilities

Design and configure Jira Service Management portals, forms, request types, workflows, approvals, queues, SLAs, and permissions.
Develop automation for task creation, routing, prioritization, assignments, notifications, escalations, and status transitions.
Build Java/Spring Boot services and Python utilities for automation and enterprise integrations.
Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations.
Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, and identity platforms.
Apply AI/GenAI, NLP, and intelligent automation to request classification, data extraction, prioritization, duplicate detection, and routing.
Develop dashboards and reports for intake volume, SLA performance, throughput, aging, and automation effectiveness.
Troubleshoot production issues using logs, metrics, audit records, and monitoring tools.
Establish testing, deployment, rollback, security, access control, monitoring, and governance practices.
Collaborate with engineering, product, QA, operations, and business teams to deliver technical solutions.
Document technical designs, workflows, business rules, and AI behavior.

Required Skills

3+ years of experience in Jira Service Management administration, development, or automation.
Strong experience with Jira Service Management configuration and workflow automation.
Java/Spring Boot and/or Python development experience.
Strong knowledge of REST APIs, webhooks, JSON, HTTP, and OAuth 2.0.
Experience with AI/GenAI, NLP, or intelligent automation.
SQL and production-system troubleshooting/observability experience.
Experience with Atlassian Forge, ScriptRunner, Assets, Advanced Roadmaps, or Marketplace applications.
Knowledge of enterprise integrations and Agile methodologies.

Nice to Have

LangChain, Amazon Bedrock, RAG, embeddings, vector search, or AI evaluation.
AWS or other cloud platforms.
Docker and Kubernetes.
Infrastructure as Code / Configuration as Code.
CI/CD pipelines.
Responsible AI and security practices.

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More about this job

Responsibilities

Configure Jira Service Management intake portals, workflows, automation, integrations, dashboards, and reporting to improve enterprise work submission and tracking. Build Java and Python services, apply AI-enabled automation, troubleshoot production issues, and establish testing, security, deployment, monitoring, and governance practices.

Requirements

Requires at least three years of Jira Service Management administration, development, or automation experience, with strong configuration and workflow automation skills. Candidates should also have Java/Spring Boot and/or Python experience, knowledge of REST APIs and OAuth 2.0, and experience with AI or intelligent automation, SQL, and production troubleshooting.

Skills

Jira Service Management
Workflow Automation
Java
Spring Boot
Python
REST APIs
Webhooks
OAuth 2.0
AI/GenAI
Natural Language Processing
SQL
Atlassian Forge
ScriptRunner
Enterprise Integrations
Production Troubleshooting
Agile Methodologies

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Atlassian
Java
Spring Boot
Python
REST APIs
Webhooks
JSON
HTTP
OAuth 2.0
AI/GenAI
Natural Language Processing
Intelligent Automation
SQL
Atlassian Forge
ScriptRunner
Assets
Advanced Roadmaps
Confluence
Slack
Microsoft Teams
GitHub
Azure DevOps
Amazon Bedrock
LangChain
Retrieval-Augmented Generation
Vector Search
AWS
Docker
Kubernetes

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