Sr. Salesforce Administrator/ Business Analyst
- Toronto, ON, Canada
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- Posting language
- English
- Posted
Original job description
Company Description
Recfront is a global technology talent and delivery partner serving MSPs, investors, and growth-stage organizations across the United States, Canada, MENA, and APAC. The company specializes in technology recruiting with a focus on cloud, data and analytics, AI/ML, cybersecurity, ERP, product, software engineering, infrastructure, and digital transformation.
Role Description
The Senior Salesforce Administrator / Business Analyst will support and optimize Salesforce Media Cloud as a critical platform for media planning, forecasting, revenue operations, order management, and campaign execution.
This hands-on role combines advanced Salesforce administration, declarative configuration, process improvement, and business analysis. The successful candidate will assess business needs, recommend scalable solutions, and prioritize native Salesforce capabilities before custom development.
Key Responsibilities
- Lead business discovery, process assessment, requirements gathering, and solution analysis.
- Translate business needs into user stories, process flows, functional requirements, and acceptance criteria.
- Administer Salesforce Media Cloud, including users, permissions, security, reporting, dashboards, data loads, and metadata.
- Support Salesforce CPQ administration, including products, rate cards, pricing, and quoting configurations.
- Configure native Salesforce capabilities such as flows, approval processes, validation rules, record types, page layouts, notifications, and reports.
- Assess requests across process, configuration, integration, and development options, recommending the simplest sustainable solution.
- Collaborate with the Product Owner, Salesforce Architect, developers, QA, DevOps, and business stakeholders.
- Support functional testing, UAT, release validation, documentation, training, and user adoption.
- Troubleshoot complex platform, process, data, permissions, and reporting issues.
- Identify opportunities to reduce manual effort, operational errors, process delays, and unnecessary customization.
- Support business processes and integrations spanning Salesforce, Vantage, Monday.com, Microsoft Teams, Outlook, and SharePoint.
Required Qualifications
- Strong hands-on Salesforce administration experience in a complex enterprise environment.
- Experience with Salesforce configuration, Flow, approval processes, security, reporting, dashboards, and data management.
- Experience with Salesforce CPQ or comparable product, pricing, and quoting capabilities.
- Demonstrated business analysis and process-design experience.
- Strong ability to assess native Salesforce functionality before recommending custom development.
- Experience writing user stories, refining requirements, and developing acceptance criteria.
- Understanding of Salesforce sandbox, testing, release-management, and deployment practices.
- Strong communication, facilitation, documentation, and stakeholder-management skills.
Preferred Qualifications
- Experience with Salesforce Media Cloud
- Familiarity with OmniStudio, Apex, integrations, APIs, and Lightning Web Components.
- Experience supporting media, advertising, campaign management, or revenue-operations processes.
- Salesforce Administrator, Advanced Administrator, Business Analyst, Platform App Builder, or CPQ Specialist certification.
More about this job
Responsibilities
Administer and optimize Salesforce Media Cloud and CPQ, including configuration, security, reporting, data management, and troubleshooting. Analyze business processes and requirements, recommend scalable solutions that prioritize native Salesforce capabilities, and support testing, releases, documentation, training, and integrations.
Requirements
Requires strong enterprise Salesforce administration experience, including configuration, Flow, security, reporting, dashboards, and data management, along with Salesforce CPQ or comparable quoting experience. Candidates should have business analysis and process-design skills, experience writing user stories and acceptance criteria, familiarity with testing and deployment practices, and strong communication and stakeholder-management abilities.
Skills
- Salesforce Administration
- Salesforce Media Cloud
- Salesforce CPQ
- Business Analysis
- Process Design
- Salesforce Flow
- Approval Processes
- Salesforce Security
- Reporting and Dashboards
- Data Management
- Requirements Gathering
- User Stories and Acceptance Criteria
- Functional Testing and UAT
- Release Management
- Stakeholder Management
- Process Improvement
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Data & Analytics
- Consulting
- Creative & Media
Keywords
- Salesforce
- Salesforce Media Cloud
- Salesforce CPQ
- Salesforce Administration
- Salesforce Flow
- OmniStudio
- Apex
- Lightning Web Components
- APIs
- Integrations
- Vantage
- Monday.com
- Microsoft Teams
- Outlook
- SharePoint
- Business Analysis
- Process Assessment
- Requirements Gathering
- User Stories
- Acceptance Criteria
- Approval Processes
- Data Management
- Reporting
- Dashboards
- Functional Testing
- User Acceptance Testing
- Release Management
- Media Planning
- Campaign Management
- Revenue Operations