Project Manager - Customer Success
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of customer-facing project management, account management, or customer success experience
- Posting language
- English
- Posted
Original job description
Our client is seeking a Project Manager - Customer Success to lead the post-sale customer journey from project handoff through delivery, commissioning, and final acceptance. This role serves as the primary point of contact for customers while keeping project timelines, commercial commitments, and key milestones on track. The ideal candidate will bring strong project management experience, a customer-focused approach, and the ability to coordinate complex projects within a technical or manufacturing environment.
Your Success Will Be Defined By Your Ability To
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Contact us today - Your Search Partner - www.recruitmentpartners.ca
Your Success Will Be Defined By Your Ability To
- Lead project handoffs and confirm scope, deliverables, timelines, commercial terms, and customer expectations
- Serve as the primary customer contact throughout project execution, providing clear and proactive communication
- Manage integrated project schedules, milestones, dependencies, and critical-path activities
- Coordinate engineering approvals, manufacturing milestones, testing, shipping, commissioning, and final acceptance
- Identify schedule, cost, and delivery risks early and coordinate practical solutions with internal teams
- Track billing milestones, project costs, change orders, and overall financial performance
- Manage customer-driven scope changes and ensure appropriate documentation and approvals are in place
- Coordinate with Engineering, Manufacturing, Finance, Sales, and Operations to keep projects moving forward
- Support freight, customs, permitting, site readiness, and other delivery requirements as needed
- Capture customer feedback and lessons learned to strengthen future project delivery and client relationships
- 5+ years of customer-facing project management, account management, or customer success experience
- Experience in industrial, custom manufacturing, or engineered-to-order environments
- Strong experience managing project schedules, dependencies, and multiple concurrent priorities
- Ability to work effectively with technical drawings, engineering teams, and manufacturing operations
- Familiarity with milestone billing, project costing, logistics, and change management
- Excellent communication, customer relationship, and organizational skills
- Post-secondary education in Business, Engineering, Project Management, or a related field
- PMP designation considered an asset; equivalent complex project experience will also be considered
- Experience with ERP systems or cross-border shipping considered an asset
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Contact us today - Your Search Partner - www.recruitmentpartners.ca
More about this job
Responsibilities
Lead customer projects from handoff through delivery, commissioning, and final acceptance, serving as the primary customer contact and managing schedules, milestones, and commercial commitments. Coordinate internal teams and delivery requirements, manage risks, costs, billing milestones, and scope changes, and capture customer feedback and lessons learned.
Requirements
Requires 5+ years of customer-facing project management, account management, or customer success experience, preferably in industrial, custom manufacturing, or engineered-to-order environments. Candidates should have strong scheduling, communication, and organizational skills, experience coordinating technical and manufacturing work, and post-secondary education in business, engineering, project management, or a related field; PMP certification is an asset.
Skills
- Customer-Facing Project Management
- Project Handoffs
- Project Scheduling
- Milestone Management
- Risk Management
- Change Management
- Project Costing
- Milestone Billing
- Cross-Functional Coordination
- Engineering and Manufacturing Coordination
- Logistics Coordination
- Commercial Management
- Customer Communication
- ERP Systems
- Cross-Border Shipping
Visa sponsorship
Not detected in the job text
Hiring contact
Jason Dick
Categories
- Management & Leadership
- Customer Service & Support
- Manufacturing
- Engineering
- Logistics
Keywords
- Project Management
- Customer Success
- Customer Journey
- Project Handoff
- Project Delivery
- Commissioning
- Final Acceptance
- Project Schedules
- Critical Path
- Engineering Approvals
- Manufacturing Milestones
- Testing
- Freight
- Customs
- Permitting
- Site Readiness
- Milestone Billing
- Project Costs
- Change Orders
- Scope Management
- Risk Management
- Industrial Manufacturing
- Custom Manufacturing
- Engineered-to-Order
- ERP Systems
- Cross-Border Shipping
- PMP