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Added 1 hour ago
M
Senior Field Supervision Manager
Manulife
Burlington, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Senior Managers support both high-value and high-risk advisor offices through onsite visits and partners closely with the Regional Field Supervision Officer and Line 2 Compliance to ensure…
Added 2 hours ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
BC Mental Health & Substance Use Services (BCMHSUS), as part of the provincial mental health services continuum, provides a diverse range of specialized, "one-of-a-kind" tertiary mental…
Added 3 hours ago
T
Senior Audit Group Manager, Financial Crimes COE(1011)
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 4 hours ago
M
Senior Consultant, Launch and Commercialization
McKesson
Mississauga, ON · Montreal, QC
- Full-time
…by payer type (public/private), regionally and over various time horizons as part of biopharmaceutical launch planning, pCPA and payer negotiations, reimbursement, list price management,…
Added 4 hours ago
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Financial Planning Advisor
CIBC
London, ON · Toronto, ON
- Full-time
…wealth and the complexities involved. You will be working as part of a leading Wealth Management practice to understand the unique and complex needs of their high net worth clients, and…
Added 4 hours ago
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Sr. Team Leader, Wealth Client Services
CIBC
Toronto, ON
- Full-time
People Management- Understand and improve the client experience by demonstrating, championing and coaching direct reports in the delivery of high quality of service and problem resolution…
Added 4 hours ago
T
Governance & Control Intern/Co-op (Winter 2027)
TD
Montreal, QC
- Full-time
…management activities to promote organizational, operational, and client service excellence for identified business units within TD Insurance. The Governance and Control function is the…
Added 4 hours ago
VC
Inside Sales Representative
Viessmann Climate Solutions
Langley (District), BC · Langley, BC
- $33,000 to $83,000 CAD / year
- Full-time
…creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection,…
Added 4 hours ago
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Associate Financial Advisor - Rouyn-Noranda
CIBC
Rouyn-Noranda, QC · Principale & Perreault
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 4 hours ago
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Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 4 hours ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
…ensuring projects deliver measurable business value, enhance client and advisor outcomes, and support the achievement of investment program objectives. Oversees the full project lifecycle,…
Added 7 hours ago
OC
Senior ERP Functional Consultant
OERP Canada
Toronto, ON
- Internship
This is a pivotal role where you will serve as a primary client advisor, driving strategic ERP initiatives from conception to completion. You will leverage your extensive Odoo expertise to…
Added 7 hours ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
…ensuring projects deliver measurable business value, enhance client and advisor outcomes, and support the achievement of investment program objectives. Oversees the full project lifecycle,…
Added 7 hours ago
MF
Business Development Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…Investments. Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their…
Added 7 hours ago
MF
Business Development Manager
Mackenzie Financial Corporation
Vancouver, BC
- Other
…Investments. Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their…
Added 7 hours ago
MF
Business Development Manager (Asian Services)
Mackenzie Financial Corporation
Vancouver, BC
- Other
…Investments. Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their…
Added 7 hours ago
MF
Business Development Manager
Mackenzie Financial Corporation
Montreal, QC
- Other
…Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that…
Added 7 hours ago
MF
Business Development Manager
Mackenzie Financial Corporation
Calgary, AB
- Other
…Investments. Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their…
Added 7 hours ago
VC
Registered Nurse (RN) - Med/Surg - General Surgery
Vancouver Coastal Health
Sechelt, BC
- $41.42 to $55.91 CAD / hour
- Part-time
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
Added 8 hours ago
Information Security Trust and Compliance Adviser - Toronto, ON
Flight Centre
ON
…building trust with customers? In this role, you’ll play a key part in supporting customer growth by responding to security questionnaires, RFIs, RFPs, and client information requests.…
Added 9 hours ago
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Wealth Planning Consultant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 9 hours ago
S
Beauty Advisor - Full Time
sephora.com
Edmonton, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 10 hours ago
M
Part-Time Seasonal Sales Support Advisor (Vancouver)
Moncler
Vancouver, BC
- Part-time
Reporting to a member of store leadership, the part-time Seasonal Sales Support Advisor supports the store team during peak seasonal business periods, helping to deliver a seamless and…
Added 10 hours ago
S
Beauty Advisor - Part Time
sephora.com
Fredericton, NB
- $17.65 to $22.05 CAD / hour
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 10 hours ago
S
Paid Services Beauty Advisor - Full Time
sephora.com
Edmonton, AB
- $17.5 to $20.6 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…

Closed listing

Recrute Action

Director of Operations

Montreal, QC, H3A 3A6, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: 5+ years of operations management experience within a securities brokerage environment.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Director of Operations

Join a recognized organization in the financial services sector and play a key role in operational excellence, continuous improvement, and business growth. You will thrive in a collaborative environment that offers flexibility, competitive benefits, professional development opportunities, and meaningful wellness support, all within a modern workplace located in the heart of downtown Montreal.

What is in it for you:

Annual salary of 125K-135K, plus a 10% annual bonus.

Permanent full-time position within a growing organization.

Hybrid work model with in-office presence three days per week.

Modern offices with scenic views, conveniently located in downtown Montreal and easily accessible by public transit.

Four weeks of vacation, five sick days, and one personal day per year.

Comprehensive group benefits after three months of service, including medical and dental coverage, a Health Spending Account, Employee Assistance Program, and telemedicine services.

Employer-sponsored RRSP program after three months of service.

Health and wellness expense reimbursement up to a combined annual maximum of $550.

Employer contribution toward an OPUS transit pass with a 20% discount.

Access to the building’s fitness facility.

Support for professional development and internal career growth opportunities.

Monthly social activities and team events.

Responsibilities:

Operations

Lead operational activities and ensure quality, efficiency, and business continuity.

Plan resources and monitor SLAs to promptly address gaps and operational issues.

Oversee periodic and year-end activities, including statement production.

Ensure high-quality service delivery to advisors and stakeholders.

Advisor services

Lead the Advisor Services team, which supports advisors and their teams with operational and client account-related requests.

Ensure efficient, professional, and solution-oriented service delivery.

Analyze service volumes, recurring requests, and pain points to identify priority improvements.

Foster close collaboration between the Advisor Services team and operational teams to ensure seamless request management.

Performance, KPIs and Controls

Monitor KPIs, including volumes, turnaround times, SLAs, quality, and productivity, and implement corrective actions as required.

Analyze data to anticipate issues and identify improvement opportunities.

Maintain operational controls to minimize risk and reduce errors.

Leverage technology, including artificial intelligence, to support analysis and operational performance.

Policies, Procedures and Operational compliance

Develop, review, and maintain operational policies, procedures, and processes.

Ensure procedures are properly documented, implemented, and regularly updated.

Ensure compliance with applicable regulatory requirements within areas of responsibility.

Collaborate with Compliance, Finance, and FinOps teams and participate in operational audits.

Vendors and Operational platforms

Serve as the primary business contact for vendors and fund companies.

Monitor and manage platform-related issues, incidents, changes, and enhancement requests.

Collaborate with internal teams on operationally impactful implementations and system changes.

Leadership and Collaboration

Lead, engage, and develop employees within the department.

Promote a culture of accountability, discipline, collaboration, and continuous improvement.

Work closely with Finance, FinOps, Compliance, Innovation, Continuous Improvement, and other business units.

Participate in corporate projects impacting operations.

Act as the organization’s subject matter expert in securities operations.

What you will need to succeed

Required qualifications

Bachelor’s degree in Business Administration, Finance, or a related field.

5+ years of operations management experience within a securities brokerage environment.

Experience managing teams, supporting advisors, and monitoring performance through KPIs, SLAs, and operational controls.

Experience in process optimization, operational transformation, and change management.

Strong knowledge of the securities industry and its regulatory environment.

Comfortable working with emerging technologies, including artificial intelligence.

Bilingual in French and English, with the ability to support operational activities and communicate effectively with various stakeholders.

Preferred qualifications

Securities industry regulatory certifications.

Soft skills

Leadership.

Attention to detail.

Analytical thinking.

Problem-solving skills.

Results-oriented mindset.

Collaboration.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

About employer

More about this job

Responsibilities

The Director of Operations will lead operational activities, ensure business continuity, and oversee the Advisor Services team to maintain high-quality service delivery. They are responsible for monitoring KPIs, implementing operational controls, and driving process improvements through data analysis and technology integration.

Requirements

Candidates must hold a bachelor's degree in Business Administration or Finance and possess at least 5 years of operations management experience within a securities brokerage. Strong expertise in process optimization, regulatory compliance, and team leadership is required to succeed in this role.

Skills

Operations management
Team leadership
Process optimization
Change management
KPI monitoring
SLA management
Securities industry knowledge
Regulatory compliance
Data analysis
Artificial intelligence
Strategic planning
Stakeholder management
Operational controls
Risk management
Problem-solving
Communication

Benefits

Annual bonus
Hybrid work model
Four weeks of vacation
Five sick days
One personal day
Medical coverage
Dental coverage
Health spending account
Employee assistance program
Telemedicine services
Employer-sponsored RRSP program
Health and wellness expense reimbursement
Public transit pass discount
Fitness facility access
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Securities Brokerage
Financial Services
KPIs
SLAs
Process Optimization
Change Management
Regulatory Compliance
Artificial Intelligence
Operational Controls
Risk Management
Advisor Services
Business Continuity
Strategic Leadership
Data Analysis
FinOps
RRSP
Health Spending Account
Telemedicine
Professional Development

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