Mail Clerk

Mail Clerk

Discover an engaging opportunity in the insurance sector for our client, offering the chance to contribute to essential day-to-day operations, connect with internal partners, and gain valuable exposure to numerous business units within a collaborative service environment.

What is in it for you:

• Hourly salary of $17.95.

• 4-month contract.

• Full-time position: 37.50 hours per week.

• Weekday schedule from 8 am to 4 pm.

• On-site work in a dynamic environment.

Responsibilities:

• Receive, sort, and distribute incoming mail and courier deliveries in a timely manner.

• Handle outgoing mail and courier items for customers and advisors accurately and within required timelines.

• Handle and distribute cheques, contracts, and statements accurately to internal and external customers.

• Use web-based systems and internal mainframes to gather client information and mailing instructions.

• Maintain email inboxes and process email inquiries, scanning requests, and print requests accurately and promptly.

• Investigate and obtain new addresses for customers and resolve related inquiries.

• Assist with ad hoc projects as required.

• Provide excellent customer service to internal partners.

• Communicate with customers, employees, and other individuals to answer questions, provide or explain information, and address complaints.

• Answer telephone calls, direct calls, and take messages.

• Compile, copy, sort, file, compute, record, and proofread information related to office activities, business transactions, records, and reports.

• Maintain and update filing, inventory, mailing, and database systems.

What you will need to succeed:

Required qualifications

• High school diploma.

• 5+ years of previous customer service or data entry related work experience.

• Capacity to meet the physical requirements of the role, including lifting up to 50 lbs.

• Demonstrated accuracy and attention to detail required to avoid privacy incidents.

• Proficiency with Microsoft applications, including Outlook, Teams, Word, and Excel.

• Capacity to keep information organized and confidential.

Preferred qualifications

• Clear and precise verbal and written communication skills.

• Teamwork and a positive attitude.

• Adaptability to fluctuating workloads and change.

• Multitasking, organization, and prioritization skills.

• Effective time management and independence.

• Analytical and problem-solving skills.

• Strong interpersonal and customer service skills.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.