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Added 5 mins ago
A
Technology Program Manager
Akkodis
AB · Edmonton, AB
- Contract
Position: Technology Program Manager - Office tower renovation and relocation
Added 5 mins ago
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Addictions Counsellor Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: As a member of the Interdisciplinary Team and under the general direction of the Out-of-Scope Manager, the Addiction Counsellor Degree, is responsible for the day to day…
Added 5 mins ago
VC
Activity Aide, Adult Day Program - Full-time
VON Canada (Ontario)
Havelock, ON
- $17.95 to $23.82 CAD / hour
- Full-time
Collaboration with Program Coordinator, Recreation Therapist, RPN, Supervisor and Manager
Added 5 mins ago
DT
Assistant Manager II
Dollar Tree Stores
North Battleford, SK
- Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
EI
Senior Architect/Project Manager (Major Aviation Infrastructure)
Egis in Canada
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
WW+P is seeking a licensed Senior Architect / Project Manager to join our Toronto Studio and support the delivery of a major aviation infrastructure project.
Added 5 mins ago
AC
Senior Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our Indirect Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a…
Added 5 mins ago
AC
Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our Indirect Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 20 mins ago
A
Engineering Manager, Reactor Engineering
AtkinsRéalis
Pickering, ON
- Full-time
The Engineering Manager works closely with the Director of Engineering Services, Project Managers and Project Directors, Engineering Excellence Management, Engineering Managers from other…
Added 20 mins ago
SI
Manager, Health & Safety
Saputo Inc.
Port Coquitlam, BC
- Full-time
An ideal candidate has experience in HOP, training delivery, coaching and is motivated to seek and understand problems in a systems approach
Added 20 mins ago
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Manager - Software Development
MDA
Brampton, ON
- Full-time
Working with team leads, technical staff, and program leadership, the Manager, Software Engineering, supports employees’ professional development and career growth, strengthens engineering…
Added 20 mins ago
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Bilingual Communications Coordinator (*1 Year Contract*)
CAPREIT
Toronto, ON
- Other
…communications, reputation management, social media and digital content, program coordination, reporting and data analysis to support resident engagement, operational effectiveness and…
Added 20 mins ago
CH
Workplace Experience Coordinator
CBRE HV
Vancouver, BC
- Full-time
Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
Added 20 mins ago
T&
Senior Risk Manager
Turner & Townsend
Ottawa, ON
- Full-time
An experienced Senior Risk Manager with a minimum of 10 years of post-graduate experience, including at least 5 years dedicated to program and project risk management on large, complex…
Added 20 mins ago
VE
Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia Environnement SA
Montreal, QC
- Full-time
Reporting to the Project Portfolio Manager, the Project Manager plans, coordinates and oversees projects from initiation through commissioning. This role works closely with internal teams,…
Added 20 mins ago
WO
Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
The Manager, HIS applications is an experienced leader who provides strategic, technical, and managerial leadership to the Applications Team. Reporting to the Director, HIS Applications,…
Added 20 mins ago
UH
Patient Care Coordinator
University Health Network
Toronto, ON
- Full-time
Perform human resources responsibilities in collaboration with the clinical program services manager
Added 20 mins ago
EG
Project Manager - Highways
Egis Group
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
Project Manager - Highways is a senior-level civil engineering role based in Toronto, Ontario, Canada, responsible for leading multidisciplinary highway and transportation infrastructure…
Added 20 mins ago
RK
Office Services Clerk (1 year contract)
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
- $48,400 to $67,583.5 CAD / year
- Full-time
Reporting to the Facilities Manager, the Office Services Clerk will be the first point of contact at Kobo’s Toronto Headquarters. They will provide day-to-day administrative and operational…
Added 20 mins ago
QI
AI Program Manager
Quality IT Resourcing
Montreal, QC
- Contract
We are seeking a proactive Program Manager to lead the planning, coordination, and delivery governance of Model Risk Management’s model lifecycle program. The role has scope to take on…
Added 20 mins ago
D
Manager, Actuarial Insurance Solutions (AIS) - Property & Casualty
Deloitte
Toronto, ON
- Full-time
As a Manager, you will lead and deliver complex actuarial engagements for Canadian P&C insurers, reinsurers, captives, and public-sector entities. Your responsibilities will include:
Added 21 mins ago
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Human Resources Manager
Lumentis
Belleville, ON
- Full-time
We're seeking an experienced Human Resources Manager to lead our people and safety functions at the Autosystems Belleville Division. The successful candidate will be a collaborative and…
Added 21 mins ago
GT
Transformation Release Management Consultant
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $80 CAD / hour
- Contract
…Management Consultant to support a major core banking modernization program. This is a senior-level consulting role focused on coordinating and governing complex software releases across…
Added 35 mins ago
T
Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
Responsible for analyzing a broad range of business requirements, conducting program / system research and analysis to identify key components for solutions delivery and problem resolution
Added 35 mins ago
T
Senior Manager, Business Compliance Oversight – TD Asset Management (5767)
TD
Toronto, ON
- Full-time
…business. TD Wealth Compliance has an immediate need for a Senior Manager, Business Compliance Oversight to provide compliance advisory and second line oversight of TD Asset Management…
Added 35 mins ago
Employment Consultant - Integrated Employment Services (Brampton)
ACCES Employment
Brampton, ON
Program: Integrated Employment Services (IES)

Recycle Track Systems

Strategic Partnership Specialist (Customer Care)

BC, Canada
Canada

$55,000 to $60,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Experience: 3+ years’ experience in Customer Success, Account Management and/or procurement negotiations.
Posting language: English
Posted: Nov 3, 2026

Original job description

What we need:

This position is a customer and hauling partner approach, excelling not only in the delivery of outstanding client support to both internal and external clients but also in actively executing functions related to account management, procurement, and processing service requests within our customer's processes. Your pivotal role involves managing the entire customer life cycle to ensure business retention. The team oversees a book of business, aiming to establish long-term partnerships and improve profit margins for both customers and vendors. Leveraging strategic thinking, the team maximizes operational efficiencies internally and externally by analyzing data to implement predictive solutions for our customers. The overarching goal is to enhance sustainability while elevating the overall customer and vendor experience.

The role is hybrid for candidates based in British Columbia and remote for those located elsewhere in Canada.

What People say about You:

You excel at independently solving problems within a team environment, ensuring a high-quality experience for both customers and vendors. Your flexibility and openness to change are crucial as our business expands, and your willingness to contribute innovative thoughts and ideas will significantly influence both internal teams and external customers. Given the unique nature of this position, you are adaptable, allowing you to cultivate and enhance your skills across various domains, particularly in client support, account management, procurement.

What you will be doing:

Daily use of CRM for customer and hauler communication and casework.
Daily use of CRM & ERP software and portals (hauler and customer) to manage and create work orders.

Using customer and prospect CRM management software and updating relevant information held in these systems daily.

Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.

Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.

Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.

Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests.
Processing of hauler invoices.
Collaborate with the Account Management and other internal departments to ensure quality service is provided.
Other duties or projects as requested.

 Participation in a Saturday on-call rotation is required. Saturday rotation schedules will be communicated in advance and are based on business needs.

Is this you?

“Must Have” Skills/Experience:

3+ years’ experience in Customer Success, Account Management and/or procurement negotiations.

Bachelor’s degree or equivalent training and experience.

Must have excellent verbal and written communication skills.

Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision

Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
Ability to troubleshoot and investigate within multiple CRM/ERP systems thoroughly (Microsoft Dynamics, Oracle, SAP or Netsuite).

Self-driven with the ability to effectively prioritize and execute tasks

Ability to work in a team environment, while delivering independent results

High degree of knowledge of service industry is preferred

Thrives in fast-paced environments, quickly adapting to new challenges, technologies, and processes.
Operationally savvy.

“Nice to Have” Skills/Experience:

Previous experience in business analysis or waste, diversion and recycling industry is an asset
Experience in high volume restaurants or retail

Fluency in French is an asset

Why join RTS:

Competitive Salary
Extended Medical and Dental Benefits + Health Spending Account
GRSP program
Diverse and Inclusive team focused on supporting internal growth.
Focus on giving back to the community; paid volunteer hours

What to Expect:

We believe the recruiting process is a two-way street, this isn’t just about us getting to know you. We encourage you to ask questions about the company, work culture and the role. As you interview with RTS, we hope the growth and challenge excites you.

You will chat with our talent acquisition team.
Meet with the hiring manager and potential team.
Meet with one of our leaders and learn more about your career at RTS.

Work Life

We offer it all. For team members that live in the Metro Vancouver area, we offer a hybrid model so you can mix up your week between your home office and mingling with colleagues at our head office. Not only do we have a cool, LEED Gold office that is dog friendly, we offer some pretty sweet perks too. In your first year, you’ll enjoy 4 weeks of personal paid leave. We offer extended health and dental benefits after 90 days and by the end of year one, you will be eligible for a Health Spending Account and access to our Wellness Fund.

RTS is an equal opportunity employer who embraces and values diversity in age, gender identity, race, ethnicity, sexual orientation, and physical/mental ability. RTS’ team members are encouraged to be their whole authentic selves. People of diverse backgrounds and cultures are encouraged to apply.

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More about this job

Responsibilities

The Strategic Partnership Specialist manages the customer life cycle, including account management, procurement, and processing service requests to ensure business retention. They also analyze data to implement predictive solutions and guide customers on waste and recycling goals.

Requirements

Candidates must have 3+ years of experience in Customer Success, Account Management, or procurement negotiations and hold a bachelor's degree. Proficiency in CRM/ERP systems and strong communication and prioritization skills are required.

Skills

Customer Success
Account Management
Procurement Negotiations
CRM Software
ERP Software
Project Execution
Task Prioritization
Multi-tasking
Waste Management
Recycling Technology
Data Analysis
Business Analysis
Communication Skills
Problem Solving
Sustainability Reporting

Benefits

Extended Medical Benefits
Dental Benefits
Health Spending Account
GRSP Program
Paid Volunteer Hours
Personal Paid Leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Procurement
CRM
ERP
Microsoft Dynamics
Oracle
SAP
Netsuite
Waste Management
Recycling
Sustainability
Diversion Reporting
Business Analysis
Service Requests
Hauling
Logistics
Data Analysis
Predictive Solutions
Operational Efficiency
Client Support
Work Orders
Waste Auditing
Retail
Restaurants

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