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Bachelor's degree in computer science or business administration
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Program Liaison (Term-certain, Full time)
Red Deer Polytechnic
Red Deer, AB
- Full-time
License/Registration required: Driver’s License and clean driver’s abstract
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Red Deer Polytechnic

Program Liaison (Term-certain, Full time)

Red Deer, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Education: Bachelor’s degree
Working hours: 35 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary
The Program Liaison delivers academic advising services, implements strategic enrolment initiatives, represents assigned School and academic programs, and collaborates with departments responsible for enrollment, student support, and work integrated learning services.

The Program Liaison advises and guides new, continuing, and off-track students through pathways to program completion. The role is highly specialized, varies by school, and requires strong relational, analytical, and communication skills. The Program Liaison must use independent judgement and creativity to navigate complex situations with students. In addition, the role requires flexibility, initiative, and collaboration to facilitate sharing of information with students, faculty, Chairpersons, Associate Deans, the Office of the Registrar including Admissions, Scheduling, Records, Funding and Awards.

Position Responsibilities
Academic Advising and Student Retention

Provide accurate, program‑specific academic advising to current and returning students, including course planning, sequencing, and program navigation.
Educate students and provide accurate academic program planning information based on the student’s identified pathway.
Develop and update individualized completion plans as program requirements or student circumstances change.
Track student progress throughout their program, ensuring alignment with program requirements and curriculum changes.
Modify student schedules based on recommendations from Accessibility Services.
Notify and connect with CEED for off-track and International students when there are schedule changes or modifications made to student registration.
Monitor student progress, including time limits for program completion where applicable.
Maintain up-to-date academic program planning information accessible to staff and students.
Provide accurate information and assist students with change of program, registration, transfer credit and prior learning assessment.
Deliver student registration training.
Communicate approved course substitutions to Office of the Registrar for accurate program completion.
Ensure Grad Tracker accurately reflects program requirements and address any incorrect information with the Office of the Registrar.
Audit student program completion using assigned software to ensure accuracy.
Train students to use Grad Tracker to assist with registration decisions and monitoring program completion requirements.
Provide students with alternate entry options including testing, GPA improvement, and substitutions.
Disseminate accurate information to students, avoiding gaps or contradictory messaging.
Communicate important dates and deadlines to students including but not limited to Course Add/Drop/Withdrawal, Tuition Deposit, Tuition Fee Payments and Registration.
Identify cohorts, monitor for off‑track patterns, and proactively intervene with students when necessary.
Support retention initiatives by monitoring academic standing and providing early alerts to appropriate stakeholders.
Liaise with International and Indigenous Student Services when working on program pathways to completion.

Student and Program Support Services

Respond to inquiries made in person, by phone, and email within established standards.
Refer students to the Student Connect Centre for emergency bursaries, financial aid, scholarships, and awards.
Advise students on the application process for Emergency Food Hampers or Student Financial Supports.
Connect with students to proactively monitor progress and make referrals to resources and services such as counselling, accessibility, international, Indigenous, tutoring, etc.
Support at risk students, including those on academic warning/probation, off track, part time, and returning students.
Provide information on student, academic, and administrative policies and procedures relevant to academic advising.
Collect and record student information ensuring compliance with POPA and CASL requirements using Banner, Grad Tracker, and client relationship information systems.
Support events and initiatives including Campus tours, New Student Orientation, Open House, Program Information Sessions, and Convocation.
Market and promote all programs/courses including work integrated learning and co-curricular opportunities.
Communicate advising updates and concerns to Associate Registrars, Associate Deans, and Chairpersons as the primary liaison for assigned programs.
Prepare and deliver presentations and workshops.

Enrolment Management

Monitor program enrolment including course registration reporting capacity, trends, and issues to Associate Dean and Associate Registrars.
Attend school meetings when agenda topics relate to program advising or student progress.
Provide guidance to Office of the Registrar on course sequencing for preset/block‑registered programs.
Convey program updates, curriculum changes, and enrolment considerations between schools and Student Connect Centre.
Collaborate with Associate Deans and Chairs regarding enrolment patterns, program shifts, and student needs.
Provide feedback on enrolment management planning and targets upon request.

Required Qualifications

Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of university in a related program representing four years of study or equivalent.
Please specify which program is required for this role: Bachelor’s degree in business, Education, Arts and Science.
License/Registration required: Driver’s License and clean driver’s abstract

Preferred Qualifications

Over Two up to Three Years of student advising experience
Superior communication skills including the ability to deliver presentations (both written and verbal)
Excellent relationship building and interpersonal skills
Ability to source, compile, and interpret data for presentation to others
Must be able to manage competing priorities and deadlines in a high-volume work environment
Must be willing to work independently and collaborate with others to achieve goals and objectives
Proficiency with technology including Microsoft Office, Banner, Degree Audit, and Client Relationship Management systems.

Benefits and Compensation Information
An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.

Desired Start Date
Dec 7, 2026

End Date
July 30, 2027

Hours of work
From 8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week

Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact peopleandculture@rdpolytech.ca

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Special Instructions to Applicants

Position is open until filled, however, the first review of applicants will be on Nov 10, 2026

Apply on jobs.glowinthecloud.com About employer

More about this job

Responsibilities

The Program Liaison at Red Deer Polytechnic will advise current and returning students on course planning and program pathways, track their progress, and keep program information accurate. They will also support enrolment management and act as the main contact between the schools and the registrar's office.

Requirements

Candidates need a four-year undergraduate degree, or a three-year degree plus a fourth year, in business, education, arts or science, and a driver's licence with a clean driver's abstract. Preferred: two to three years of student advising experience, strong communication and presentation skills, and proficiency in Microsoft Office, Banner and Degree Audit.

Skills

Academic advising
Degree audit
Banner
Grad Tracker
Microsoft Office
Student retention
Enrolment management
Program planning and course sequencing
Prior learning assessment
Transfer credit evaluation
Student registration training
Data analysis and reporting
Presentation delivery
Relationship building
Interpersonal communication
Written communication
Independent judgement
Priority management
Privacy compliance (POPA, CASL)

Benefits

Additional 15% of hourly rate in lieu of benefits

Keywords

academic advising
student advising
student retention
enrolment management
program planning
degree audit
Banner
Grad Tracker
Microsoft Office
Office of the Registrar
work integrated learning
student success
term-certain
higher education
postsecondary
program liaison
course registration
student records
POPA

Seniority

Mid level

Perks

Generous paid time off

Tools

Banner
Grad Tracker
Degree Audit
Microsoft Office

Languages

English

Fields of study

Business
Education
Arts
Science

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Work requirements

Jobs in Canada