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Added 9 mins ago
SA
Director of Restaurant Operations
SSP America
Richmond, BC
- Full-time
SSP America is seeking an accomplished Director of Operations to lead a complex, multi-brand food and beverage operation at Bradley International Airport (BDL).
Added 9 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 9 mins ago
S
Produce - Clerk Produce
Sobeys
Toronto, ON
- Full-time
Any other duties as assigned by the Store Manager
Added 9 mins ago
SB
Bar Team Member
Splitsville Bowl
Hamilton, ON
- Part-time
Maintain record of daily operations as required with communication book and checklists.
Added 9 mins ago
AE
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Calgary, AB
- Full-time
…and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high-performing sellers who consistently…
Added 9 mins ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Rocky View No 44, AB · Rocky View County, AB
- Full-time
You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the…
Added 9 mins ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
AB · Edmonton, AB
- Full-time
You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the…
Added 9 mins ago
Agricultural Climate Modelling Intern
Ontario Soil and Crop Improvement Association
Guelph, ON
Reports To: Senior Manager, Research Programs and Operations
Added 24 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 24 mins ago
SD
Beauty Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Prepares performance appraisals in association with Front Store Manager
Added 39 mins ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
…Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand…
Added 39 mins ago
GR
Sales Supervisor - Karl Lagerfeld Paris (Part-Time)
GIII Retail Group
Calgary, AB
- Part-time
The Sales Supervisor works with the Assistant Manager and Store Manager to drive business success. They motivate the store team and provide a model of customer service excellence, while…
Added 39 mins ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the…
Added 39 mins ago
AE
Offline - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the…
Added 39 mins ago
AE
AE - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high-performing sellers who consistently…
Added 54 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Comprehensive Support: Our clinic provides well-trained staff, an experienced clinic manager, and optional urgent care services with on-site resources.
Added 54 mins ago
NH
Store Manager
Nowco Home Hardware
Lacombe, AB
- Full-time
Role Description The Store Manager role is a full-time, on-site position based at the Nowco Home Hardware location in Lacombe, AB. The Store Manager oversees daily store operations,…
Added 54 mins ago
TH
Floor Supervisor - Full-Time
Tommy Hilfiger
London, ON
- Full-time
…our iconic brand, all under the guidance of our amazing Store Manager. As a Floor Supervisor, you will take on a leadership role by driving daily sales goals and supporting the creation of…
Added 54 mins ago
SA
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
- Full-time
Join Our Team as a Senior Operations Manager – Food & Beverage!
Added 54 mins ago
Operations Manager - Delta, BC
Specsavers
Burnaby, BC
The Operations Manager is primarily responsible for the day-to-day management of Manufacturing and Distribution operations across the British Columbia Distribution Centre. They will provide…
Added 1 hour ago
AM
Clinic Manager
Aafiyat Medical Centre (AMC)
Mississauga, ON
- Full-time
We are looking for a hands-on and dependable Clinic Manager who can keep staff and physician schedules organized, support the clinic team, maintain strong day-to-day operations, and grow…
Added 1 hour ago
SC
Sales Associate
Staples Canada
AB · Red Deer County, AB
- Part-time
Support all merchandising and signage standards including planograms and stocking.
Added 1 hour ago
W
(CAN) Health and Beauty Team Associate
Walmart
Slave Lake, AB
- Part-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
Added 1 hour ago
W
(CAN) Directs Store Delivery Associate
Walmart
Slave Lake, AB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 1 hour ago
OC
Treasury Coordinator
Ocean Capital Holdings
Saint John, NB
- Full-time
We’re seeking a motivated and detail-oriented Treasury Coordinator to support treasury operations across multiple companies and industries. Reporting to the Senior Manager – Treasury,…

Red Deer Resort & Casino

Reservation Agent (Full-Time)

Red Deer, AB, T4N 3X9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 15, 2026

Original job description

Job Description

Are you an enthusiastic, detail-oriented individual with a passion for exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you!

Summary

Under the direction of the Front Office Manager, the Reservation Clerk is responsible, including but not limited to greeting and booking guests, providing outstanding guest service throughout the interaction, and ensuring all information entered and relayed is accurate and complete. As an integral part of the front desk team, the successful candidate for this position will be expected to demonstrate flexibility and adaptability in their role. Additionally, they will have the opportunity to receive training and gain proficiency in various areas like Front desk, Club Lounge and Night Audit.

Essential Duties and Responsibilities

Answer guest phone calls and inquiries regarding guestrooms and accommodations.
Assist guests with their special requests when needed.
Direct point of contact for guest billing inquiries and makes any necessary adjustments when required.
Develop system knowledge by being a leader in the reservation systems and PMS system.
System expert on all packages and special room promotions.
Liaise and communicate with the Sales team on special rate requests and/or group inquiries as required.
Liaise and communicate with the accounting team on special billing requests as required;
Complete group quotes and set up contracts for guestrooms
Organize and liaise between the Sales Team and Front Desk Team regarding VIPs, room blocks and special requests
Cross reserve for the F&B outlets when required; specifically, in regards to special occasion reservations (re. holiday brunches etc)
Enter rooming lists and be the main point of contact for group convenors in regards to guestroom booking and requests.
Complete weekly and monthly statistic reports as required.
Answer and effectively communicate requests or inquiries via email;
Maintain database and information on PMS and extranet sites.
Performs other duties as required.

Education, Qualification and Requirements

Minimum of Grade 12 or GED equivalent.
Certificate from a post-secondary institute in Hospitality or industry-related field.
Minimum of 1 (one) to 2 (two) years of related experience in a fast-paced environment.

Experience in all aspects of customer service, direct experience in reservations and/or front desk operations preferred.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Exceptional conflict resolution, negotiation, and objection-handling skills.
Able to respond quickly in a dynamic and changing environment.
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
Guest-orientated with a sincere, helpful, caring and friendly personality.
Effective communication skills, both written and oral;
Must be fluent in English, both written and oral;
Clear criminal record check required upon hire
Following certificates preferred First Aid, ProServe
OPERA PMS system preferred

Work Environment

Frequent sitting for long periods of time, with the ability to stand and stretch as necessary.
Occasionally lifts, pushes, pulls and or carries five (5) to ten (10) pounds.
Repetitive work, such as keyboarding, answering telephones and arm extension to assist guests.
It often involves juggling many tasks and may become very stressful when business operations ramp up

Hours of Work

The individual must be adaptable and flexible with their time as the work hours for this position will vary depending on operational requirements. Work may include early mornings, late nights, weekend shifts, and holidays. Any additional hours or overtime must be approved by the Rooms Divisions Manager/Front Office Manager prior to being worked.

The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit a resume. All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.

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More about this job

Responsibilities

The Reservation Agent is responsible for greeting and booking guests while ensuring accurate information entry and providing exceptional customer service. They also act as a point of contact for billing inquiries, group quotes, and coordination between the Sales and Front Desk teams.

Requirements

Candidates must have a minimum of a Grade 12 education or GED, with a post-secondary certificate in hospitality preferred. A minimum of 1 to 2 years of related experience in a fast-paced customer service or front desk environment is required.

Skills

Customer service
Reservation systems
PMS system
Conflict resolution
Negotiation
Objection handling
Communication
Data entry
Billing
Reporting
Hospitality
Front desk operations
Time management
Adaptability
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Reservation Agent
Front Desk
Hospitality
Customer Service
PMS
OPERA
Night Audit
Club Lounge
Billing
Group Quotes
Sales
Data Entry
Conflict Resolution
ProServe
First Aid
Statistics
Extranet
Rooming Lists
Guest Relations
Resort
Casino

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