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Added 6 hours ago
GD
Customer Service Representative - Contract
Groupe Dynamite
Mont-Royal, QC
- Contract
Digital Concierge: Deliver instant, elevated support across email and live chat, transforming simple interactions into a truly luxurious online experience.
Added 21 hours ago
G
Premier Corporate Security Guard
GardaWorld
Vancouver, BC
- Full-time
…and globally recognized organizations. Combining exceptional concierge service with proactive security leadership, you will help create a safe, secure, and welcoming environment for…
Added 1 day ago
Operations - Security Guard (Guardteck)
Kandor
BC
Experience in mall security, retail security, concierge security, or loss prevention is considered an asset.
Added 1 day ago
Campus Security Guard - PT
GardaWorld
Vancouver, BC
…service. This is an opportunity to make a meaningful impact every day while working in a dynamic, community-focused setting where safety, integrity, and respect are at the heart of…
Added 1 day ago
DG
Administrator, Client Services
Doane Grant Thornton LLP
AB · Edmonton, AB
- Full-time
…and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the…
Added 1 day ago
DG
Analyst, Tax - Research and Development and Government Incentives (SR&ED)
Doane Grant Thornton LLP
Toronto, ON
- Full-time
…and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the…
Added 1 day ago
Reception - Concierge
Amica Senior Lifestyles
Barrie, ON
Become part of a team where you can make a real impact in the lives of others each and every day.
Added 1 day ago
RH
Concierge
Rosewood Hotel Georgia
Vancouver, BC
- Full-time
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Added 1 day ago
Campus Bike Security Guard
GardaWorld
Vancouver, BC
…where integrity, respect, and professionalism are valued every…
Added 1 day ago
Concierge
Rosewood Hotel Group
Vancouver, BC
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Added 1 day ago
Front Desk Agent
Rosewood Hotel Group
Vancouver, BC
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Added 1 day ago
RS
Part-Time Show Execution Coordinator - Today's Shopping Choice
Rogers Sports & Media
Mississauga, ON
- Part-time
Collaborate with Producers, Hosts and Vendors on show rundown, video and graphic support and day of execution. Be on point to get quick answers and resolutions.
Added 1 day ago
TU
Operations and Facilities Assistant
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
…exceptional environments for the UBC Sauder community. Through day-to-day operational and facilities support across the Henry Angus, David Lam and Powerhouse buildings, the role helps…
Added 1 day ago
DG
Senior Accountant, Financial Operations Suite (Senior Bookkeeper)
Doane Grant Thornton LLP
Moncton, NB
- Full-time
…and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the…
Added 1 day ago
UO
Operations and Facilities Assistant
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $4,719 to $4,960 CAD / month
- Full-time
…exceptional environments for the UBC Sauder community. Through day-to-day operational and facilities support across the Henry Angus, David Lam and Powerhouse buildings, the role helps…
Added 1 day ago
RC
Part-Time Show Execution Coordinator - Today's Shopping Choice
Rogers Communications
Mississauga, ON
- Part-time
Collaborate with Producers, Hosts and Vendors on show rundown, video and graphic support and day of execution. Be on point to get quick answers and resolutions.
Added 1 day ago
M
Concierge
Marriott
Toronto, ON
- Full-time
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Added 2 days ago
Receptionist/Concierge
Chartwell
Esquimalt, BC
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 2 days ago
K
Security Guard - Commercial - Part Time
Kandor
Calgary, AB
- Part-time
Experience with CCTV monitoring, access control systems, mall security, retail security, concierge security, or loss prevention is considered an asset.
Added 2 days ago
Security Guard - Corporate office - Casual
Kandor
Calgary, AB
Experience in mall security, retail security, concierge security, access control, CCTV monitoring, or loss prevention is considered an asset.
Added 2 days ago
Operations - Security Guard (Guardteck)
Kandor
Calgary, AB
Experience with CCTV monitoring, access control systems, mall security, retail security, concierge security, or loss prevention is considered an asset.
Added 2 days ago
Campus Security Guard - Overnight
GardaWorld
Vancouver, BC
…service. This is an opportunity to make a meaningful impact every day while working in a dynamic, community-focused setting where safety, integrity, and respect are at the heart of…
Added 2 days ago
A
High Performance Manager
Altea
Vancouver, BC
- Full-time
The Diamond Community. You are the in-club concierge for Altea's top-tier members. You know their goals, their coaches, their progress. You build the kind of relationships that make members…
Added 2 days ago
G
Surveillance Security Guard, Data Centre (Full-time)
GardaWorld
Barrie, ON
- Full-time
Schedule: Full-time, Continental rotation - 2 weeks of day shifts followed by 2 weeks of night shifts (07:00 - 19:00 / 19:00 - 07:00)
Added 2 days ago
PL
Nordic Spa Lead Concierge
Pomeroy Lodging
Canmore, AB
- Full-time
The Lead Spa Concierge is responsible for supporting and leading excellent guest service interactions among the Concierge team. In collaboration with the Spa Concierge Supervisor and Spa…

Red Mountain Resort

Guest Services Agent

Rossland, BC, Canada

$18.25 to $19.5 CAD / hour · Temporary

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Job details

Pay: $18.25 to $19.5 CAD / hour
Job type: Temporary
Posting language: English
Posted: Sep 21, 2026

Original job description

Position Title: Guest Service Agent

Department: Lodging

Position Type: Seasonal Full-time, Seasonal Part-time

Reports To: Red Mountain Resort Lodging (RMRL) Director and Head Housekeeper

Job Description

The Guest Services Agent is a key member of our front-line team and serves as a primary point of contact for guests throughout their stay. This role is responsible for the day-to-day operation of the front desk and reception area, including reservations, guest arrivals and departures, concierge services, payments, telephone inquiries, and general resort information.

The Guest Services Agent helps guide each reservation from start to finish - from the initial inquiry and booking, through payment and check-in, to check-out and follow-up. The role also involves coordinating closely with Housekeeping, Maintenance, and other departments to ensure properties are prepared and guest needs are addressed promptly.

There are both full time and part time opportunities available and is an excellent position for someone who enjoys hospitality, problem-solving, organization, and working in a dynamic resort environment.

Confidentiality and discretion are essential, and all guest and company information must be handled in accordance with applicable privacy and safety standards.

Job Responsibilities

Guest Services & Front Desk
Serve as a primary point of contact for guests before, during, and after their stay.
Welcome and assist guests upon arrival and provide a professional and friendly check-in experience.
Process guest check-ins and check-outs accurately and efficiently.
Manage reservations and assist guests throughout the booking process.
Provide accurate quotes and clearly communicate rates, policies, availability, and booking details.
Respond to incoming telephone calls, emails, and guest inquiries in a timely and professional manner.
Provide concierge services and knowledgeable information about the resort, accommodations, local amenities, and recreational opportunities.
Assist with guest requests, concerns, and problem-solving to ensure a positive guest experience.
Troubleshoot day-to-day operational issues and coordinate with the appropriate department when additional assistance is required.
Reservations & Administration
Process payments and deposits accurately.
Set up and monitor reminders for future payments.
Maintain accurate reservation details, including arrival and departure dates, guest information, and lift ticket requirements where applicable.
Process room revenues, charges, and other applicable transactions.
Monitor and distribute rental bookings among units as efficiently and evenly as possible, where appropriate.
Maintain accurate records and complete general administrative and office duties.
Maintain confidentiality of guest, owner, and company information.
Property & Operations
Coordinate with Housekeeping to ensure units are prepared for arriving guests.
Communicate last-minute reservation changes, arrivals, and departures to the Housekeeping Manager and housekeeping team.
In conjunction with the Housekeeping Supervisor, ensure units are inspected following each check-out for damage, maintenance requirements, and inventory.
Report and coordinate minor maintenance and repairs to ensure units remain safe, functional, and guest-ready.
Assist the Housekeeping team during high-volume periods and busy turnover days.
Maintain clear and effective communication between Guest Services, Housekeeping, Maintenance, and other departments.
Perform other duties as assigned to support the overall operation.

Job Requirements/Qualifications

Previous front desk, guest services, hospitality, or clerical experience; experience in accommodation or resort operations is an asset.
Strong attention to detail and excellent organizational skills.
Excellent written and verbal communication skills.
A professional, friendly, and solutions-oriented approach to guest service.
Strong problem-solving and decision-making abilities.
Experience with Guesty or other accommodation/property management software is an asset.
The ability to manage multiple priorities in a busy, fast-paced environment.
The ability to work effectively both independently and as part of a team.

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More about this job

Responsibilities

The Guest Services Agent manages front desk operations, including guest check-ins, check-outs, and reservation processing. They also coordinate with housekeeping and maintenance departments to ensure property readiness and high-quality guest experiences.

Requirements

Candidates should have previous experience in hospitality, guest services, or clerical roles. Strong organizational, communication, and problem-solving skills are required to manage multiple priorities in a fast-paced resort environment.

Skills

Guest Services
Front Desk Operations
Reservation Management
Concierge Services
Communication
Problem-solving
Organization
Payment Processing
Administrative Tasks
Property Management Software
Teamwork
Attention To Detail
Customer Service
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Desk
Lodging
Hospitality
Reservations
Concierge
Housekeeping Coordination
Property Management
Guesty
Administrative
Customer Experience
Resort Operations
Check-in
Check-out
Payment Processing
Communication
Problem-solving
Organization
Data Entry
Record Keeping

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