BI Platforms Operations Engineer

Location: Toronto, ON or New York, NY - hybrid, 4 days onsite.

Red Pico is hiring a hands-on BI Platform Operations Engineer to support the reliability and day-to-day operation of enterprise BI platforms, with a focus on Tableau Server, Amazon QuickSight / Quick Suite, and a BI-as-a-Service platform built on Amazon QuickSight. You will provide platform administration, production support and technical troubleshooting across BI solutions, AWS services, APIs, data services and cloud infrastructure, working closely with engineering, application, data and infrastructure teams to resolve incidents, automate operational activities and drive continuous improvement.

Responsibilities:

• Provide day-to-day production support for Tableau Server, Amazon QuickSight / Quick Suite and supporting AWS services

• Monitor platform availability, performance, capacity, scheduled workloads and overall service health

• Investigate production incidents, failed jobs, connectivity issues, access problems and API failures, and perform root-cause analysis

• Administer Tableau Server infrastructure, configuration, sites, projects, users, groups, permissions and content access

• Support Tableau Server upgrades, patching, migrations and platform maintenance- Administer and troubleshoot QuickSight analyses, dashboards, datasets, data sources, SPICE ingestion, publishing, sharing and access

• Manage QuickSight assets and permissions programmatically using QuickSight APIs and AWS SDKs

• Troubleshoot integrations across QuickSight, Athena, AWS Glue Data Catalog, Lake Formation, S3 and IAM

• Support AWS Lambda functions, Amazon API Gateway endpoints and RESTful API integrations

• Use Amazon CloudWatch logs, metrics, dashboards and alarms to identify and resolve production issues- Develop operational runbooks, automate repetitive activities and support incident, problem, release and change management

Qualifications:

• Hands-on experience supporting enterprise BI platforms in production environments

• Strong Tableau Server administration and operational support experience

• Strong hands-on Amazon QuickSight administration, authoring and production support

• Experience troubleshooting SPICE ingestion, scheduled refreshes, direct queries, data-source connectivity, publishing, sharing and access issues- Experience using QuickSight APIs or AWS SDKs to manage BI assets and permissions programmatically

• Working knowledge of Amazon Athena, AWS Glue Data Catalog and Lake Formation

• Experience with AWS Lambda, Amazon API Gateway and RESTful APIs

• Strong understanding of AWS IAM roles, policies, permissions and service-to-service access

• Hands-on experience with Amazon CloudWatch logs, metrics, dashboards and alarms

• Scripting or automation using Python, PowerShell, Bash, AWS CLI or similar

Nice to have:- Amazon Q in QuickSight / Quick Suite, including conversational and generative BI capabilities

• Experience operating a BI-as-a-Service environment or embedded QuickSight

• Tableau Server upgrades, backup and recovery, monitoring and performance tuning

• Familiarity with Angular, JavaScript or TypeScript

• CI/CD pipelines, infrastructure-as-code and cloud deployment practices

• ITIL-based incident, problem and change-management practices