The Position:
Reporting to the Director, Campus Services, the Custodial Supervisor is responsible for directing custodial and housekeeping full-time staff and part-time casual student employees who clean, maintain, and prepare University buildings and residences to meet stakeholder needs during the academic year (Sept - Apr) and conference and event season (May - Aug).
Shift Hours - between 8:30am - 4:30pm (37.5hrs/week)
Replacement / New - Replacement Role
Responsibilities:
- Custodial Operations and Staff Supervision
- Organizes, supervises, trains, and participates in custodial operations across University facilities, including classrooms, offices, auditoriums, washrooms, athletic areas, and common areas.
- Supervises and monitors staff to ensure cleaning, maintenance, stocking, and event set-ups meet established standards and schedules. Oversees weekday operations across two shifts (8:00 a.m.–4:00 p.m. and 4:00 p.m.–12:00 a.m.).
- Supervises and approves payroll and timesheets for five full-time staff, including four Custodial Staff and one Housekeeping Supervisor, and 18–25 casual student staff.
- Conducts interviews, recommends full-time hiring decisions to the Director of Campus Services, and interviews and hires student workers throughout the year.
- Coordinates staffing for Saturday and occasional Sunday cleaning and event set-ups, provides work instructions, and responds to occasional evening and weekend calls to clarify expectations, resolve issues, and provide guidance.
- Scheduling, Work Orders, and Event Coordination
- Prepares staffing schedules within the approved budget and recommends adjustments to maintain service standards and meet operational requirements.
- Reviews and coordinates work orders for special event cleaning, classroom and furniture set-ups, and campus accommodation requirements; assigns tasks and communicates expectations to staff.
- Collaborates with Event Planners to clarify requirements and recommend set-up adjustments to ensure successful service delivery and client satisfaction.
- Coordinates and participates in moving student, office, and common-area furniture in collaboration with Campus Services.
- Housekeeping and Conference Services
- Oversees campus housekeeping operations, provides direction to the Housekeeping Supervisor, and supports staffing during peak periods and heavy workloads.
- Reviews President’s House and residence bookings and monitors conferencing software to plan and coordinate housekeeping services and accommodate changing workloads during the conference season.
- Arranges, in consultation with the Director of Campus Services, contracted services for major facility and residence clean-ups, residence porch power washing, window cleaning, garbage collection and recycling, and commercial laundry facilities.
- Equipment, Supplies, and Inventory Management
- Maintains specialized cleaning equipment, including commercial vacuums, floor scrubbers, carpet cleaners, and sweepers; arranges minor repairs and servicing and trains staff in proper equipment use.
- Identifies custodial equipment needs and submits recommendations for capital planning.
- Purchases and maintains inventory of custodial supplies while monitoring expenditures.
- Works with the Housekeeping Supervisor to maintain inventory of student residence furnishings, appliances, and housekeeping supplies.
- Coordinates with the Director of Campus Services to plan advance purchases of conference accommodation supplies, ensuring readiness for the academic year and conference season.
- Reviews custodial purchase invoices, codes supporting documentation, and submits quotes and receipts to the Director of Campus Services for final approval.
- Computer Applications and Technology
- Demonstrates proficiency in required computer applications, including inclusive applications, Microsoft Office, Excel, and Outlook, and willingness to learn new software, including Kinetic hoteling software and other relevant systems.
Preferred Skills and Attributes:
- Available for occasional work during the evenings and weekends and/or taking some phone calls in the evening or weekends.
- Ability to work cooperatively at all levels, exercising tact and diplomacy.
- Must be able to clearly train and instruct staff and students on tasks to be performed.
- Incumbent must have the versatility to oversee all custodial/housekeeping duties while being extremely organized and able to multi-task.
- Must be able to anticipate problems and conflicts and come up with good solutions.
- Tactful and sensitive manner to ensure long-term client retention and university reputation.
Other Requirements:
- Understanding of Redeemer University (Mission, Values, and Reformed Christian identity)
Education/Training:
- 5+years of experience in cleaning, housekeeping, and/or custodial work. ii) 3 years of supervisory experience, with the ability to motivate staff and maintain high standards.
- 3+ years of experience using commercial cleaning equipment.
- Fully competent in Microsoft Office and familiar with database software.
Position Reports to: Director, Campus Services
Expected Start Date: December 2026
Salary Range - $55,965 - 79,424
Expiry Date: Posted until filled
