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Added 1 min ago
NE
Intensive Service Coordination Case Manager #26-77
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- $55,458 to $74,931 CAD / year
- Contract
As a member of the Child and Youth Mental Health team, the Intensive Service Coordination Case Manager works in collaboration with other service providers to provide comprehensive intensive…
Added 1 min ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for…
Added 1 min ago
LH
2600002956 - Registered Nurse
Lakeridge Health
Ajax, ON
- Full-time
Reporting to Manager of 2-East Medicine and Telemetry, the successful candidate will be responsible for assessing, planning implementation and evaluating nursing care and practice…
Added 1 min ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Conception Bay South, NL
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 min ago
SJ
Clinical Nurse Specialist NLOT
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
In collaboration with the Clinical Team Manager and Nurse Practitioners, you will be responsible for supporting and being part of a high-performance team, ensuring the delivery of quality…
Added 1 min ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…Interior Health, Island Health, Northern Health, Providence Health Care, PHSA and Vancouver Coastal Health). The program began in 2023 to implement a Human Capital Management System (HCMS)…
Added 1 min ago
SM
Senior Project Engineer Project Engineering - Decarbonization
St. Michael's Hospital
Toronto, ON
- Full-time
Project Manager/Construction Coordinator on capital construction projects.
Added 1 min ago
C
Manager Labour Relations
CN
AB · Greater Edmonton Metropolitan Area
- Full-time
Added 1 min ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Oakville, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 min ago
NH
REGISTERED CARE AIDE, LONG-TERM CARE
Northern Health - BC
Prince George, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Registered Care Aide provides resident care in accordance with resident-centred care philosophy…
Added 1 min ago
NF
SAP Clerk- FT
No Frills
Dartmouth, NS
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 min ago
ND
Director of Marketing (Temporary)
Nest Designs
Vancouver, BC
- Full-time
This role represents a step up from Marketing Manager, shifting from hands-on campaign execution to strategic leadership, performance accountability, and team development, while remaining…
Added 1 min ago
BM
Forensic Community & Liaison Nurse, Registered Nurse (RN)/ Registered Psychiatric Nurse (RPN)
BC Mental Health and Substance Use Services
Vancouver, BC
- Full-time
You are a Registered Nurse or Registered Psychiatric Nurse who works with compassion and care while practicing trauma-informed care. You’re seeking a meaningful role that provides…
Added 1 min ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Manager of Reporting and Dashboards, the Reporting Architect is responsible for governing the technical architecture and solution design to ensure alignment with enterprise…
Added 1 min ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Manager, Integrations Architecture, the Data Lead is responsible for facilitating the end-to-end data migration process for Workday implementations for the BC Health…
Added 1 min ago
OO
Senior Manager, OCS.ca & eCommerce
OCS Ontario Cannabis Store
Toronto, ON
- Full-time
Working closely with Category Management, Digital Merchandising, Logistics, Supply Chain, Marketing, Finance, Customer Care, and Digital Experience, the Senior Manager uses channel…
Added 1 min ago
UO
Billing Analyst, U of C Medical Group
University of Calgary
Calgary, AB
- Full-time
The Billing Analyst is responsible for the auditing and verification of tasks relating to the Alberta Health Care billing function for members (physicians) of the University of Calgary…
Added 1 min ago
L
LensCrafters - Store Manager 2 - #949 Capilano Village, BC
LensCrafters
North Vancouver, BC
- Full-time
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Added 1 min ago
GG
Maintenance - Electrician
Giampaolo Group Inc.
Brampton, ON
- Full-time
Paid Benefits - Health, Vision, Dental, Health Care Spending Account etc.;
Added 1 min ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 min ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Vancouver, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 min ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Salmon Arm, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 min ago
CH
Contract, Youth Worker, Crisis Program
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Drake
- Part-time
…others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying…
Added 1 min ago
Licensed Practical Nurse
Covenant Care + Covenant Living
Calgary, AB
Reporting to the Resident Care Manager (RCM), the Licensed Practical Nurse (LPN) is responsible for managing the day-to-day delivery of care to residents by motivating and empowering the…
Added 1 min ago
Licensed Practical Nurse
Covenant Care + Covenant Living
Calgary, AB
Reporting to the Resident Care Manager (RCM), the Licensed Practical Nurse (LPN) is responsible for managing the day-to-day delivery of care to residents by motivating and empowering the…

Redion

Bilingual Agent Case Manager

Toronto, ON, Canada

$60,000 to $63,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $60,000 to $63,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

· A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.

· Takes personal accountability for delivering superior client experience including effective problem resolutions.

· Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.

· Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.

· Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.

· Support new and existing claimants with claim filing process, required documentation etc.

· Responsible for communicating in a collaborative team with decision makers and managers.

· Assesses, handles and triages incoming calls and initiates outbound calls to service partners.

· Supports Nursing team.

· Provides on trip assistance to clients as required:

· Referrals for medical care

· Airline flight arrangements

· Hotel arrangements

· Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.

· Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.

· Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

· High school diploma.

· Superior communication skills.

· Knowledge of travel insurance products is preferred.

· Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: 24/7/365 call centre environment. Availability for all shifts, dependent on the posted schedule.

Work Location: Hybrid / Remote. Office location in Toronto

Total Compensation: $60k – $63k (salary plus bonus)

Vacancy: 1 full-time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The role serves as a primary point of contact for travel insurance claims, providing empathetic assistance and effective problem resolution in a 24/7 environment. Responsibilities include triaging incoming calls, initiating claims, coordinating medical or travel arrangements, and supporting the nursing team.

Requirements

Candidates must possess a high school diploma and fluency in French, along with superior communication skills. Prior knowledge of travel insurance products is preferred, and the ability to adapt to fluctuating call volumes is essential.

Skills

Customer Service
Case Management
Bilingual
French
Travel Insurance
Problem Resolution
Triage
Communication
Attention To Detail
Decision Making
Confidentiality
Data Entry
Collaboration
Adaptability
Prioritization

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Case Management
Customer Service
Claims Processing
Bilingual
French
Call Centre
Medical Assistance
Risk Management
Operational Risk
Reputational Risk
Privacy
Confidentiality
Hybrid Work
Remote Work
Insurance Solutions
Assistance Services
Triage
Documentation
Stakeholder Management

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