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Added 2 mins ago
RC
Project Coordinator
Rutherford Contracting Ltd.
Kingston, ON
- $65,000 to $70,000 CAD / year
- Full-time
Review and approve or resolve discrepancies on invoices and progress claims as directed by Project Manager
Added 2 mins ago
KA
Multi Line Adjuster
Kernaghan Adjusters
Kelowna, BC
- $60,000 to $80,000 CAD / year
- Full-time
Attending or investigating claims on behalf of our principals to: assess damages, create scopes of repair, interview claimants and witnesses and create scene diagrams
Added 2 mins ago
KA
Field Adjuster
Kernaghan Adjusters
Winnipeg, MB
- $60,000 to $80,000 CAD / year
- Full-time
Attending or investigating claims on behalf of our principals to: assess damages, create scopes of repair, interview claimants and witnesses and create scene diagrams
Added 2 mins ago
KA
Property & Casualty Adjuster
Kernaghan Adjusters
Victoria, BC
- $60,000 to $80,000 CAD / year
- Full-time
Attending or investigating claims on behalf of our principals to: assess damages, create scopes of repair, interview claimants and witnesses and create scene diagrams
Added 2 mins ago
KA
Multi-Line Field Adjuster
Kernaghan Adjusters
NS · Nova Scotia, Canada
- $60,000 to $80,000 CAD / year
- Full-time
Attending or investigating claims on behalf of our principals to: assess damages, create scopes of repair, interview claimants and witnesses and create scene diagrams
Added 2 mins ago
EA
Bilingual Agent Case Manager
Europ Assistance Canada
Toronto, ON
- Full-time
Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.
Added 2 mins ago
L&
Immigration and Refugee Lawyer - Montreal
Lewis & Associates LLP
Montreal, QC
- Full-time
…for permanent residence, temporary residence, visas, refugee claims, appeals, and judicial reviews. Day-to-day responsibilities include meeting with clients, assessing eligibility and…
Added 32 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Waterloo, ON
- Full-time
Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor servicing, plan member servicing, billing, eligibility, or plan design.
Added 32 mins ago
IF
Inside Property Claims Adjuster
Intact FC
Calgary, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB
- Full-time
We're looking for an experienced Inside Property Claims Adjuster to join our growing team in the West!
Added 47 mins ago
C
Claims Examiner III, Creditor Life & Distribution
Co-operators
Burlington, ON
- Full-time
The Claims Examiner III, Creditor Life and Disability adjudicates and manages a caseload of creditor Group Mortgage Protection (GMP) and Monthly Premium over $50,000 (MP) disability and…
Added 1 hour ago
Experienced Dental Administrator (Toronto and GTA)
Passion Dental Group Inc.
Toronto, ON
Billing & Administration: Handle insurance claims, patient billing, electronic submissions, and payment processing accurately.
Added 1 hour ago
Pharmacy Assistant
Neighbourly Pharmacy
Surrey, BC
Perform clerical tasks such as filing, faxing, scanning, and assist with insurance claims and prescription transfers
Added 1 hour ago
W
(CAN) Directs Store Delivery Associate pt
Walmart
Airdrie, AB
- Part-time
Maintains a clean and organized receiving area by preparing returns, claims, and MTRs for shipment and completing all required documentation accurately.
Added 1 hour ago
OS
Interim Manager of Program Operations
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
- Temporary
Ensure accurate processing and review of cost-share applications and claims in accordance with program terms and conditions.
Added 1 hour ago
R
Client Service Assistant (Life Insurance)
Ratehub
Remote, Canada
- Full-time
- Remote
Experience working with life insurance claims is an asset
Added 1 hour ago
TC
Human Resources Director
Trenton Cold Storage
Trenton, ON
- Full-time
Manage short-term and long-term disability processes and support employees throughout their claims.
Added 1 hour ago
SD
Safety and Wellness Advisor
School District #73 (Kamloops/Thompson)
Kamloops, BC
- Full-time
The Safety and Wellness Advisor will have specific responsibilities in the areas of claims management, wellness, and health and safety.
Added 1 hour ago
SR
Supply Chain Coordinator
Specialized Recruiting Group -London, Ontario
Ingersoll, ON
- $65,000 to $75,000 CAD / year
- Full-time
Help resolve customer and supplier issues related to shipments, deliveries, and material claims.
Added 1 hour ago
DD
Ability Management and WSIB Assistant
Durham District School Board
Whitby, ON
- Full-time
…management services and Workplace Safety and Insurance Board…
Added 1 hour ago
G
Senior Service Designer
GreenShield
Toronto, ON
- Full-time
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental…
Added 1 hour ago
KH
Customer Service and Office Administrator
King Heating Products Inc.
Surrey, BC · South Surrey, BC
- $48,000 to $55,000 CAD / year
- Full-time
Collect and organize the information required to process warranty claims.
Added 1 hour ago
G
Bilingual Project Manager, Enterprise Onboarding
GreenShield
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental…
Added 1 hour ago
A
Contract Specialist
ANDRITZ
Pointe-Claire, QC
- Full-time
Assist project teams with contract changes, claims-related information and escalate issues as appropriate.
Added 1 hour ago
SENOIR SERVICE DESIGNER
Green Shield Canada
Toronto, ON
insurance, administer benefits, and pay claims as a ‘payer’ while offering
Added 1 hour ago
AC
Crew Manager
Armstrong Collective
Vancouver, BC
- Full-time
Manage workers’ compensation claims, including reporting, case management, appeals, stakeholder communication, and compliance with regulatory requirements across operating jurisdictions.

Redion

Bilingual Agent Case Manager

Toronto, ON, Canada

$60,000 to $63,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $60,000 to $63,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

· A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.

· Takes personal accountability for delivering superior client experience including effective problem resolutions.

· Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.

· Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.

· Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.

· Support new and existing claimants with claim filing process, required documentation etc.

· Responsible for communicating in a collaborative team with decision makers and managers.

· Assesses, handles and triages incoming calls and initiates outbound calls to service partners.

· Supports Nursing team.

· Provides on trip assistance to clients as required:

· Referrals for medical care

· Airline flight arrangements

· Hotel arrangements

· Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.

· Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.

· Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

· High school diploma.

· Superior communication skills.

· Knowledge of travel insurance products is preferred.

· Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: 24/7/365 call centre environment. Availability for all shifts, dependent on the posted schedule.

Work Location: Hybrid / Remote. Office location in Toronto

Total Compensation: $60k – $63k (salary plus bonus)

Vacancy: 1 full-time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The role serves as a primary point of contact for travel insurance claims, providing empathetic assistance and effective problem resolution in a 24/7 environment. Responsibilities include triaging incoming calls, initiating claims, coordinating medical or travel arrangements, and supporting the nursing team.

Requirements

Candidates must possess a high school diploma and fluency in French, along with superior communication skills. Prior knowledge of travel insurance products is preferred, and the ability to adapt to fluctuating call volumes is essential.

Skills

Customer Service
Case Management
Bilingual
French
Travel Insurance
Problem Resolution
Triage
Communication
Attention To Detail
Decision Making
Confidentiality
Data Entry
Collaboration
Adaptability
Prioritization

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Case Management
Customer Service
Claims Processing
Bilingual
French
Call Centre
Medical Assistance
Risk Management
Operational Risk
Reputational Risk
Privacy
Confidentiality
Hybrid Work
Remote Work
Insurance Solutions
Assistance Services
Triage
Documentation
Stakeholder Management

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