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Added 6 mins ago
DW
Assistant Manager Quality Assurance
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
We are a team of doers, thinkers, and problem-solvers who care deeply about each other and the customers we serve. If you are passionate about meaningful work, building relationships, and…
Added 7 mins ago
D
Senior Product Manager, Echo MS
Danaher
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Product Manager, Echo MS is responsible for owning the product strategy, roadmap, and lifecycle of the Echo MS+ platform (including configurations with ZenoTOF 7600, ZenoTOF…
Added 37 mins ago
S
Animal Feed Auditor - North America
SGS
Canada
- Full-time
Undertake any other activities as directed by the Manager, Certification Audit or Manager, Technical Accreditation.
Added 52 mins ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for an Entry Into Service Project Manager to join our Customer Services team based in Mirabel (Québec, Canada).
Added 52 mins ago
WC
Full Time Pharmacy Assistant - Courtenay
Walmart Canada
Courtenay, BC
- Full-time
…to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are…
Added 52 mins ago
CR
Night Attendant- Part Time
COGIR Real Estate
Saskatoon, SK
- Part-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 52 mins ago
MI
Dual Pastry Chef
Marriott International
Calgary, AB
- Full-time
Provides services that are above and beyond for customer satisfaction and retention.
Added 52 mins ago
FO
Part-Time Retail Supervisor
Fenix Outdoor
AB · Edmonton, AB
- Part-time
…and a store culture rooted in sustainability, curiosity, and care. As a Retail Supervisor, you play a key role in bringing that mission to…
Added 52 mins ago
CR
Culinary Manager
COGIR Real Estate
Oakville, ON
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 52 mins ago
PL
Connection Centre Supervisor
Pomeroy Lodging
Calgary, AB
- Full-time
Based at the Pomeroy Lodging Corporate Office in downtown Calgary and reporting to the Connection Centre Manager, you’ll support a team serving guests across Yora Nordic Spa locations.
Added 52 mins ago
FT
Retread Technician (Winnipeg)
Fountain Tire
Winnipeg, MB
- Full-time
We take care of you and your family with our impressive health, dental and vision benefits
Added 52 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 52 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 53 mins ago
LC
Pharmacist
Loblaw Companies Limited
North Sydney, NS
- Full-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy that includes: Pharmacy, Dietitian, Medical and Optical…
Added 53 mins ago
CS
Dining Room Supervisor
Cogir Senior Living
Kelowna, BC · Lakeshore Place
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 53 mins ago
CS
Server- Full Time
Cogir Senior Living
Kelowna, BC · Lakeshore Place
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 53 mins ago
T
Trade Compliance Manager
Thales
Ottawa, ON · Montreal, QC
- Full-time
We have a current vacancy for a Trade Compliance Manager who is responsible for the day-to-day administration and execution of trade compliance activities across multiple programs,…
Added 53 mins ago
A-
Insurance Advisor Level 1
AMA - Alberta Motor Association
Lethbridge, AB
- Full-time
You genuinely care about helping others and providing outstanding customer service.
Added 1 hour ago
M
Client Support Specialist
Meltwater
Toronto, ON
- Full-time
…individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with…
Added 1 hour ago
OB
Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
The Branch Manager, Kelowna supports advisory team members and works closely with Vice President Wealth Management, Head Wealth Management Enablement, and the Chief Compliance Officer to…
Added 1 hour ago
Animal Care Attendant - ACA1
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Kamloops, BC
Reporting to the Animal Centre Manager, you bring energy and enthusiasm to a team environment while you participate in daily animal care duties and ensure that optimal levels of care are…
Added 1 hour ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
…dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits…
Added 1 hour ago
SI
DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
…consistent and tailor-made solutions around the globe, for a better customer…
Added 1 hour ago
VS
Dining Service Attendant - Cooks Helper (2026-11050)
Verve Senior Living
Lloydminster, AB
- Full-time
…2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or…

Redion

Bilingual Agent Case Manager

Toronto, ON, Canada

$60,000 to $63,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $60,000 to $63,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

· A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.

· Takes personal accountability for delivering superior client experience including effective problem resolutions.

· Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.

· Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.

· Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.

· Support new and existing claimants with claim filing process, required documentation etc.

· Responsible for communicating in a collaborative team with decision makers and managers.

· Assesses, handles and triages incoming calls and initiates outbound calls to service partners.

· Supports Nursing team.

· Provides on trip assistance to clients as required:

· Referrals for medical care

· Airline flight arrangements

· Hotel arrangements

· Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.

· Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.

· Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

· High school diploma.

· Superior communication skills.

· Knowledge of travel insurance products is preferred.

· Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: 24/7/365 call centre environment. Availability for all shifts, dependent on the posted schedule.

Work Location: Hybrid / Remote. Office location in Toronto

Total Compensation: $60k – $63k (salary plus bonus)

Vacancy: 1 full-time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The role serves as a primary point of contact for travel insurance claims, providing empathetic assistance and effective problem resolution in a 24/7 environment. Responsibilities include triaging incoming calls, initiating claims, coordinating medical or travel arrangements, and supporting the nursing team.

Requirements

Candidates must possess a high school diploma and fluency in French, along with superior communication skills. Prior knowledge of travel insurance products is preferred, and the ability to adapt to fluctuating call volumes is essential.

Skills

Customer Service
Case Management
Bilingual
French
Travel Insurance
Problem Resolution
Triage
Communication
Attention To Detail
Decision Making
Confidentiality
Data Entry
Collaboration
Adaptability
Prioritization

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Case Management
Customer Service
Claims Processing
Bilingual
French
Call Centre
Medical Assistance
Risk Management
Operational Risk
Reputational Risk
Privacy
Confidentiality
Hybrid Work
Remote Work
Insurance Solutions
Assistance Services
Triage
Documentation
Stakeholder Management

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