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Added 5 mins ago
Community Development Manager - Burnaby
Canadian Blood Services
BC
Drawing on your customer service skills, you will seek ways to continuously improve donor experience as well as meet and surpass feedback goals with the leadership team.
Added 5 mins ago
Community Development Manager - Lower Mainland
Canadian Blood Services
Vancouver, BC
Drawing on your customer service skills, you will seek ways to continuously improve donor experience as well as meet and surpass feedback goals with the leadership team.
Added 5 mins ago
MC
Financial Services Representative - Full Time - 5 Month Contract
Meridian Credit Union
Toronto, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 5 mins ago
GT
Customer Service Representative
Groupe Touchette
Toronto, ON · Etobicoke, ON
- Full-time
The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.
Added 5 mins ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
London, ON
- Other
The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all…
Added 5 mins ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
Calgary, AB
- Other
The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all…
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FT
Assistant Manager, Sidney
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Sidney, BC
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At Fountain Tire, success is centered on providing an exceptional customer experience and building strong community relationships. Managers are leaders and builders who thrive on…
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SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 mins ago
FB
Assistant Department Manager - Collingwood
Farm Boy Inc.
Collingwood, ON
- From $21.5 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 5 mins ago
UH
Client Service Representative
University Health Network
Toronto, ON
- Part-time
Excellent interpersonal and customer service skills
Added 5 mins ago
W
(CAN) Consumables Associate
Walmart
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- Full-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 mins ago
LC
SAP Clerk- FT
Loblaw Companies Limited
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- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 5 mins ago
TT
Service Coordinator
Trojan Technologies
London, ON
- Full-time
Reporting to the Regional Field Service Manager, the Service Coordinator is responsible for providing technical support via phone or email to internal OpCo functions (engineers,…
Added 5 mins ago
TH
Pro Sales Associate: Full Time - Chinook
The Home Depot
Canada
- Full-time
…responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining…
Added 5 mins ago
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Relationship Manager, Business Markets
Royal Bank of Canada
Montreal, QC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 5 mins ago
RB
Branch Manager
Royal Bank of Canada
Montreal, QC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
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RB
Relationship Manager Commercial Financial Services
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- Full-time
As our Relationship Manager, Commercial Financial Services Trainee, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based…
Added 5 mins ago
EC
Counter Salesperson
EMCO Corporation
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- Full-time
As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining,…
Added 5 mins ago
EC
Material Handler
EMCO Corporation
Surrey, BC
- Full-time
…through striving for innovation and providing excellence in customer…
Added 5 mins ago
Premier Services Partner Manager
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This Premier Services Partner Manager role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a…
Added 5 mins ago
Customer Success Manager (Premier Services)
AppDirect
Toronto, ON
…sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that…
Added 5 mins ago
AC
Early Careers: Broker, Commercial Risk
Aon Corporation
Montreal, QC
- Full-time
As an Account Manager, you will build the skills, confidence and client-service knowledge needed to support account activity, coordinate renewals, manage documentation and serve as a…
Added 5 mins ago
GD
DYNAMITE - Team Leader FT - Les Avenues Vaudreuil
Groupe Dynamite, Inc Garage
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- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 5 mins ago
GD
DYNAMITE - Sales Associate FT - Quartier DIX30 (Square)
Groupe Dynamite, Inc Garage
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- Full-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 5 mins ago
P
Administrative Assistant
PwC
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- Full-time
Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, AI Fluency, AI-Human Collaboration, Business Process Improvement, Calendar…

Redion

Bilingual Agent Case Manager

Toronto, ON, Canada

$60,000 to $63,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $60,000 to $63,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

· A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.

· Takes personal accountability for delivering superior client experience including effective problem resolutions.

· Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.

· Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.

· Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.

· Support new and existing claimants with claim filing process, required documentation etc.

· Responsible for communicating in a collaborative team with decision makers and managers.

· Assesses, handles and triages incoming calls and initiates outbound calls to service partners.

· Supports Nursing team.

· Provides on trip assistance to clients as required:

· Referrals for medical care

· Airline flight arrangements

· Hotel arrangements

· Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.

· Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.

· Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

· High school diploma.

· Superior communication skills.

· Knowledge of travel insurance products is preferred.

· Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: 24/7/365 call centre environment. Availability for all shifts, dependent on the posted schedule.

Work Location: Hybrid / Remote. Office location in Toronto

Total Compensation: $60k – $63k (salary plus bonus)

Vacancy: 1 full-time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The role serves as a primary point of contact for travel insurance claims, providing empathetic assistance and effective problem resolution in a 24/7 environment. Responsibilities include triaging incoming calls, initiating claims, coordinating medical or travel arrangements, and supporting the nursing team.

Requirements

Candidates must possess a high school diploma and fluency in French, along with superior communication skills. Prior knowledge of travel insurance products is preferred, and the ability to adapt to fluctuating call volumes is essential.

Skills

Customer Service
Case Management
Bilingual
French
Travel Insurance
Problem Resolution
Triage
Communication
Attention To Detail
Decision Making
Confidentiality
Data Entry
Collaboration
Adaptability
Prioritization

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Case Management
Customer Service
Claims Processing
Bilingual
French
Call Centre
Medical Assistance
Risk Management
Operational Risk
Reputational Risk
Privacy
Confidentiality
Hybrid Work
Remote Work
Insurance Solutions
Assistance Services
Triage
Documentation
Stakeholder Management

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