Find work in Canada.

554,782 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
ML
Industrial Engineering Specialist - Contract
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
Added 12 mins ago
K
SOC T3 Expert
Kyndryl
Barrie, ON
- Full-time
Experience in Cloud Security monitoring and in advanced analytics (UEBA)
Added 12 mins ago
K
SOC Specialist L2
Kyndryl
Barrie, ON
- Full-time
Experience in Cloud Security monitoring and in advanced analytics (UEBA)
Added 12 mins ago
Customer Data and Report Analyst
Hydro One Networks Inc
Markham, ON
Added 42 mins ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
…field expertise with fleet leadership, this role uses data analytics, diagnostics and engineering judgment to drive smarter maintenance decisions, reduce downtime, control repair costs and…
Added 42 mins ago
EA
Workforce Management and Quality Assurance Specialist
Europ Assistance Canada
Toronto, ON
- Full-time
Added 42 mins ago
EA
Pricing & Performance Analyst
Europ Assistance Canada
Toronto, ON
- Full-time
…and uses SQL and Python to monitor experience, perform ad-hoc analytics, and explain what is driving portfolio…
Added 42 mins ago
WW
Corporate Director, GIS Services
Wood West & Associates Inc.
Vancouver, BC
- Full-time
Integrate GIS with emerging technologies, including AI, data analytics, reality capture, and digital workflows.
Added 1 hour ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
…field expertise with fleet leadership, this role uses data analytics, diagnostics and engineering judgment to drive smarter maintenance decisions, reduce downtime, control repair costs and…
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 1 hour ago
J
QA Test Engineer, Industrial
Jobgether
Canada
- Full-time
Added 2 hours ago
SC
Senior Environmental or Water Resources Engineer
SRK Consulting
Granby, QC
- $115,000 to $145,000 CAD / year
- Full-time
Added 3 hours ago
IG
AI Engineer
Insight Global
Toronto, ON
- $50 to $55 CAD / hour
- Contract
The AI Engineer will be supporting a large-scale transformation program. This role sits at the intersection of advanced analytics, AI, and modern data platforms, with a strong focus on…
Added 3 hours ago
C
Finance Operations Lead
ClicCash
Montreal, QC
- Full-time
Added 3 hours ago
SF
Data Scientist, Behavioral Science & AI Evaluation
STAR FIND AI Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $92,000 to $100,000 CAD / year
- Full-time
Experience with NLP, generative AI evaluation, causal inference, longitudinal analysis, or consumer product analytics would be an asset. We welcome candidates whose experience combines…
Added 4 hours ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
Own the integrated roadmap and release calendar across UX, engineering, content, analytics, and agency partners.
Added 4 hours ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
Financial Risk Analytics (FRA), part of S&P Global Market Intelligence, delivers information-centric capital markets and risk solutions for trading desks and their risk management partners…
Added 4 hours ago
P
GTM Strategy & Operations Manager
Pakfactory
ON · Markham, Ontario
- Full-time
Added 4 hours ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
Added 4 hours ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
Added 4 hours ago
R
Pricing & Performance Analyst
Redion
Toronto, ON
- Full-time
…and uses SQL and Python to monitor experience, perform ad-hoc analytics, and explain what is driving portfolio…
Added 4 hours ago
R
Workforce Management and Quality Assurance Specialist
Redion
Toronto, ON
- $75,000 to $80,000 CAD / month
- Full-time
Added 5 hours ago
A
Représentant(e) des ventes en relations bancaires, Marché intermédiaire/Banking Relationship Sales Representative, Mid-Market
ADP
Montreal, QC
- Full-time
Added 5 hours ago
SA
Finance Business Partner (FP&A)
Schema App
Remote, Canada
- $105,000 to $110,000 CAD / year
- Full-time
- Remote
…will support the Director of Finance with financial planning & analytics, reporting, accounting, and business partnering while helping us build the processes and tools we need to…
Added 5 hours ago
S
Data Analyst
Syntrace
Vancouver, BC
- Full-time

Redion

Workforce Management and Quality Assurance Specialist

Toronto, ON, Canada

$75,000 to $80,000 CAD / month · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / month
Job type: Full-time
Experience: 3+ years of workforce management experience in a contact centre environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

About the Role

We are seeking a Workforce Management & Quality Assurance Specialist to support operational performance across our contact centre, claims, and assistance operations. This role is responsible for workforce planning, scheduling, real-time performance management, quality monitoring, reporting, and continuous improvement initiatives to ensure exceptional customer service and operational excellence.

Key Responsibilities

Develop forecasts, staffing plans, and schedules to support service level and operational objectives.
Monitor real-time performance and implement staffing adjustments to optimize customer experience and productivity.
Development and administration of quality program.
Conduct quality reviews of customer interactions, claims, and assistance activities to ensure compliance and service excellence.
Analyze workforce and quality metrics, identify trends, and provide recommendations for improvement.
Provide training on quality-derived themes and opportunities.
Partner with leadership to deliver coaching, calibration, and performance improvement initiatives.
Support reporting, workforce technology, process improvement, and business continuity activities.
Maintain knowledge of operational goals and targets.

Qualifications

3+ years of workforce management experience in a contact centre environment.
Experience in quality assurance, claims, customer service, or assistance operations.
Strong forecasting, scheduling, analytical, and problem-solving skills.
Advanced proficiency in Microsoft Excel; experience with workforce management systems and Power BI is preferred.
Excellent communication, stakeholder management, and coaching abilities.
Experience in travel insurance, claims administration, or assistance services is an asset.
Bilingual English/French is an asset.

Core Competencies

Analytical Thinking • Workforce Planning • Quality Focus • Customer Service Excellence • Continuous Improvement • Communication & Coaching • Collaboration • Compliance & Risk Awareness • Adaptability

Hours of Work: Monday to Friday

Work Location: Toronto

Vacancy: 1 full time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The specialist will develop forecasts, staffing plans, and schedules while monitoring real-time performance to optimize operational productivity. Additionally, they will manage quality programs, conduct performance reviews, and provide coaching to ensure service excellence and compliance.

Requirements

Candidates must have at least 3 years of workforce management experience within a contact center environment. Proficiency in Microsoft Excel and strong analytical, communication, and problem-solving skills are required.

Skills

Workforce Management
Quality Assurance
Forecasting
Scheduling
Data Analysis
Microsoft Excel
Power BI
Stakeholder Management
Coaching
Process Improvement
Claims Administration
Customer Service
Compliance
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Quality Assurance
Contact Centre
Forecasting
Scheduling
Performance Management
Claims
Assistance Services
Insurance
Microsoft Excel
Power BI
Data Analysis
Reporting
Process Improvement
Business Continuity
Coaching
Calibration
Stakeholder Management
Compliance
Risk Awareness

Report this job