Jobs in Canada

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Added 13 mins ago
TM
Manager, (Health Sciences) Research Ethics Board
Toronto Metropolitan University
Toronto, ON
- Temporary
…real-world challenges to drive economic growth and improve quality of life for…
Added 13 mins ago
LN
Lead Continuous Improvement Engineer
Legrand, North & Central America
Mississauga, ON
- Full-time
…Electrical Infrastructure division combines innovation and quality to provide leading solutions for an evolving energy landscape. Our expertly designed products enable customers to…
Added 13 mins ago
OC
Assistant(e) administratif(ve) sénior(e), Ventes & marketing | Senior, Administrative Assistant, Marketing & Sales Services
Organon Canada
Kirkland, QC
- Full-time
…well as external stakeholders at times. The candidate will partner with other administrative staff members in a team-oriented approach including providing backup coverage as…
Added 13 mins ago
WI
Senior Security Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
Develop high-quality technical reports, specifications, proposals, presentations, and client deliverables that support successful project outcomes.
Added 13 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
Manage scope, schedule, budget, risk, contracts, and commercial performance while keeping project teams aligned around quality and client outcomes.
Added 13 mins ago
M
Business Intelligence Analyst (Healthcare SaaS)
MEDFAR
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 13 mins ago
WI
Materials Technician - Calgary
WSP in Canada
Calgary, AB
- Full-time
Help shape the safety, quality, and performance of critical infrastructure projects. As a Materials Technician, you will play a hands-on role in delivering field and laboratory testing…
Added 13 mins ago
WI
Materials Technician - Edmonton
WSP in Canada
AB · Edmonton, AB
- Full-time
Help shape the safety, quality, and performance of critical infrastructure projects. As a Materials Technician, you will play a hands-on role in delivering field and laboratory testing…
Added 13 mins ago
WI
Senior Security Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
Develop high-quality technical reports, specifications, proposals, presentations, and client deliverables that support successful project outcomes.
Added 13 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
Manage scope, schedule, budget, risk, contracts, and commercial performance while keeping project teams aligned around quality and client outcomes.
Added 13 mins ago
Partnership Service Associate, Scotia iTRADE - Toronto/Ottawa/Montreal
Scotiabank
Toronto, ON
Respond to partner and client inquiries by telephone and email, providing knowledgeable and timely solutions.
Added 13 mins ago
MC
Warehouse/Grocery Merchandiser - Part Time
Merchandising Consultants Associates
Vancouver, BC
- $20 CAD / hour
- Part-time
- Contract
Applicants must reside in the specified location and be legally eligible to work in Canada
Added 13 mins ago
MC
Warehouse/Grocery Merchandiser - Part Time
Merchandising Consultants Associates
New Westminster, BC
- $20 CAD / hour
- Part-time
- Contract
Applicants must reside in the specified location and be legally eligible to work in Canada
Added 13 mins ago
MC
Warehouse/Grocery Merchandiser - Part Time
Merchandising Consultants Associates
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- $20 CAD / hour
- Part-time
Applicants must reside in the specified location and be legally eligible to work in Canada
Added 13 mins ago
MC
Warehouse/Grocery Merchandiser - Part Time
Merchandising Consultants Associates
AB · Edmonton, AB
- $20 CAD / hour
- Part-time
Applicants must reside in the specified location and be legally eligible to work in Canada
Added 13 mins ago
PF
Directeur·trice de l'architecture logicielle | Head of Software Architecture
Power Factors
Remote, Canada
- Remote
Added 13 mins ago
PF
Vice-président·e, Contrôleur·euse | Vice President, Controller
Power Factors
Remote, Canada
- Remote
Added 13 mins ago
S
Business Center Practice Leader - Environmental Services (Infrastructure)
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Markham, ON
- Full-time
…and accountable growth priorities while championing safety, quality, innovation, inclusion, and delivery…
Added 13 mins ago
Industrial Engineer
Aecon
Cambridge, ON
…has made us a preferred Canadian top-tier contractor and a partner of choice. Aecon offers an unparalleled depth of expertise and a comprehensive capability that can be called upon to…
Added 29 mins ago
A
Associate Director, Analytical Product Lifecycle Management
Apotex
Toronto, ON · North York, ON
- $126,425.43 to $176,425.43 CAD / year
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
Added 29 mins ago
UH
Administrative Assistant II - Medical, Arthritis Program Low Back
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Toronto, ON
- Full-time
…Arthritis care for the future to improve patient and essential care partner experience and outcomes throughout their care…
Added 29 mins ago
A
Colleague Concierge
AccorHotel
Jasper, AB
- Full-time
Ability required to work on holidays, weekends, overnights, and other non-day shifts
Added 29 mins ago
AC
Vice President, Treasury
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Responsible for the development, maintenance and quality of all partner, supplier and vendor relationships associated with the position.
Added 29 mins ago
Developer Experience Technical Director (Apex Legends)
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Vancouver, BC
Partner with Build & Release, Quality Engineering, and development teams to improve build, testing, and validation workflows.
Added 29 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Cold Lake, AB
- Full-time
Ensure quality standards are met, in line with corporate and Client-Partner expectation

Redion

Workforce Management and Quality Assurance Specialist

Toronto, ON, Canada

$75,000 to $80,000 CAD / month · Full-time

Apply on redioncanada.teamtailor.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / month
Job type: Full-time
Experience: 3+ years of workforce management experience in a contact centre environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

About the Role

We are seeking a Workforce Management & Quality Assurance Specialist to support operational performance across our contact centre, claims, and assistance operations. This role is responsible for workforce planning, scheduling, real-time performance management, quality monitoring, reporting, and continuous improvement initiatives to ensure exceptional customer service and operational excellence.

Key Responsibilities

Develop forecasts, staffing plans, and schedules to support service level and operational objectives.
Monitor real-time performance and implement staffing adjustments to optimize customer experience and productivity.
Development and administration of quality program.
Conduct quality reviews of customer interactions, claims, and assistance activities to ensure compliance and service excellence.
Analyze workforce and quality metrics, identify trends, and provide recommendations for improvement.
Provide training on quality-derived themes and opportunities.
Partner with leadership to deliver coaching, calibration, and performance improvement initiatives.
Support reporting, workforce technology, process improvement, and business continuity activities.
Maintain knowledge of operational goals and targets.

Qualifications

3+ years of workforce management experience in a contact centre environment.
Experience in quality assurance, claims, customer service, or assistance operations.
Strong forecasting, scheduling, analytical, and problem-solving skills.
Advanced proficiency in Microsoft Excel; experience with workforce management systems and Power BI is preferred.
Excellent communication, stakeholder management, and coaching abilities.
Experience in travel insurance, claims administration, or assistance services is an asset.
Bilingual English/French is an asset.

Core Competencies

Analytical Thinking • Workforce Planning • Quality Focus • Customer Service Excellence • Continuous Improvement • Communication & Coaching • Collaboration • Compliance & Risk Awareness • Adaptability

Hours of Work: Monday to Friday

Work Location: Toronto

Vacancy: 1 full time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

Apply on redioncanada.teamtailor.com About employer

More about this job

Responsibilities

The specialist will develop forecasts, staffing plans, and schedules while monitoring real-time performance to optimize operational productivity. Additionally, they will manage quality programs, conduct performance reviews, and provide coaching to ensure service excellence and compliance.

Requirements

Candidates must have at least 3 years of workforce management experience within a contact center environment. Proficiency in Microsoft Excel and strong analytical, communication, and problem-solving skills are required.

Skills

Workforce Management
Quality Assurance
Forecasting
Scheduling
Data Analysis
Microsoft Excel
Power BI
Stakeholder Management
Coaching
Process Improvement
Claims Administration
Customer Service
Compliance
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Quality Assurance
Contact Centre
Forecasting
Scheduling
Performance Management
Claims
Assistance Services
Insurance
Microsoft Excel
Power BI
Data Analysis
Reporting
Process Improvement
Business Continuity
Coaching
Calibration
Stakeholder Management
Compliance
Risk Awareness

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Work requirements

Jobs in Canada