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Added 1 day ago
LT
DevOps Platform Engineer
Lorven Technologies Inc.
Montreal, QC
- Contract
Job Title: Senior DevOps & Python Platform Engineering Specialist
Added 1 day ago
SA
Senior/Staff Application Support Specialist (Trading & Market Data) - Toronto
Solactive AG
Toronto, ON
- Full-time
You'll be the senior technical anchor for our Toronto application support team. You'll lead with hands on expert knowledge and set the bar for technical excellence and direction when things…
Added 1 day ago
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Senior Product Security Engineer
PheedLoop
Toronto, ON · North York, ON
- Full-time
Lock down the developer workstation as a first-class attack surface. Set the bar for endpoint hardening, extension hygiene, secret management, and least-privilege access across every…
Added 1 day ago
E
Senior Data Analytics & Performance Engineer
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
Serve as the technical lead and subject matter expert for Power Operations’ Microsoft Fabric analytics environment, Power BI solutions, and third-party asset performance management (APM)…
Added 1 day ago
Supportability Technical Lead, Billing, Google Cloud
Google
Waterloo, ON
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies,…
Added 1 day ago
TG
Application Security Engineer
TMX Group
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
Lead, and execute ongoing application security testing against the organisation’s product suite.
Added 1 day ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Added 1 day ago
Q
Lead Software Test Framework Engineer
Qualcomm
Markham, ON
- Full-time
QUALCOMM is the world's leading developer of next-generation wireless and multimedia technology. QUALCOMM is committed to building a world-class organization that will lead the industry in…
Added 1 day ago
AF
Principal, AI Agent Control & Governance
ATB Financial
Calgary, AB
- Full-time
Enterprise Model & Platform Administration: Lead the operational deployment, lifecycle management, licensing agreements, and core configurations for frontier models (Google Gemini,…
Added 1 day ago
Manager, Agent Development, Applied AI
Google
Toronto, ON · Waterloo, ON
Experience in Python or similar coding languages.
Added 1 day ago
M
Senior Data Architect
Miratech
Toronto, ON · Scarborough, ON
- Full-time
This role suits a hands-on Senior or Lead Data Architect who can turn complex reporting requirements into robust, auditable data solutions and explain architectural trade-offs to both…
Added 1 day ago
SI
Lead Applied AI Scientist
S-Solutions Inc- a SyeDyn Company
Toronto, ON · Greater Toronto Area, Canada
- Contract
Strong Python development skills and ability to build production-grade applications.
Added 1 day ago
Lead, Geospatial Platform Operations
City of Edmonton
AB
…driving digital innovation and leading high performing teams? The Lead, Geospatial Platform Operations is a senior technical leadership role within the Enterprise Geospatial Technology…
Added 2 days ago
RD
Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
Added 2 days ago
GS
Staff Site Reliability Engineer, Application
Guidewire Software
Toronto, ON
- Full-time
Drive Engineering Excellence: Set and drive global standards for automated unit and integration test coverage. Lead by example through hands-on coding (AI, Python, Go, or Java), rigorous…
Added 2 days ago
D
GTM Engineer
Didero
Toronto, ON
- Full-time
Leverage AI and automation tools to streamline lead research, enrich prospect data, personalize messaging, and improve outbound efficiency.
Added 2 days ago
E
Specialist I, IT Enterprise GIS Technical Specialist
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON · North York
- Full-time
Lead ArcGIS Enterprise lifecycle activities, including new environment builds, upgrades, migrations, patching, security remediation, capacity planning, performance tuning, and technical…
Added 2 days ago
OW
Specialist Fisheries and Seafood
Ocean Wise
Vancouver, BC
- Full-time
Develop and maintain analytical workflows using R or Python to support fisheries and aquaculture assessments.
Added 2 days ago
A
Senior Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Lead, mentor, and develop a team of analysts and managers; participate in hiring and onboarding new team members.
Added 2 days ago
A
Content Marketing Manager, B2B Marketing (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Establish content performance metrics and continuously optimize the strategy based on audience engagement, lead generation, and pipeline contribution.
Added 2 days ago
S
Senior Windows Server Automation Engineer
Swoon
Toronto, ON
- Contract
…automation, not chasing tickets. If you write Ansible and/or Python like a developer - modular, idempotent, source-controlled, tested - and you know Windows Server infrastructure cold, this…
Added 2 days ago
IG
Lead Software Architect
Insight Global
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
Insight Global is looking for a Lead Software Architect to join a global technology organization in Vancouver. This individual will own the architecture and modernization of a backend…
Added 2 days ago
V
Python Developer with Banking and payment
VySystems
Toronto, ON
- Full-time
Influence software architecture and lead design decisions for the Platform, with particular focus on payments and money-movement systems.
Added 2 days ago
C
Fullstack Integration Developer Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior-level role responsible for leading the design, implementation, and enhancement of application systems and programs. This…
Added 2 days ago
QF
Manager, Data Science
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
…engineering presence by writing, debugging, and reviewing production Python, SQL, and dbt models (on BigQuery, Databricks, or Snowflake), while utilizing AI coding agents to accelerate…

Redpanda Data

Technical Customer Success Manager

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Redpanda is the first runtime and control plane for agent-data interaction - a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.

Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.

About The Role

Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.

You Will

Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early
Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution
Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed
Communicate confidently with engineering teams, platform owners, and senior leadership

You Have

4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
Proven ability to manage technical escalations to mutually agreeable outcomes
Strong program and stakeholder management across technical and executive audiences
Ability to break down complex problems into manageable components and drive solutions
Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
Experience working in a fast-moving, 100% distributed team

Nice To Have

Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
Experience with large-scale data platforms or complex enterprise software implementations
Observability tooling such as Prometheus and Grafana
Infrastructure as code (Terraform, Helm)
Scripting in Python or Bash
Cloud or Kubernetes certifications (AWS, CKA)
SFDC, Metabase, Qlik
Familiarity with MEDDIC or similar sales methodologies

U.S. base salary range for this role is $170,000-$190,000, NOT including bonus and/or commission. Our salary ranges are determined by role, level, and location. We strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools - and the budget to actually use them.

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More about this job

Responsibilities

Lead technical onboarding and adoption from architecture review through production launch, and monitor customer deployments for health, risk, capacity, and growth opportunities. Own technical escalations and coordinate Support, Engineering, Product, and Solutions Architects to resolve issues and communicate customer needs.

Requirements

Candidates need at least four years in a technical account management, technical customer success, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms. They should understand distributed systems, cloud platforms, Kubernetes, and networking, and be able to manage escalations and stakeholders while communicating technical concepts clearly.

Skills

Technical Customer Success
Technical Onboarding
Distributed Systems
Apache Kafka
Cloud Platforms
Kubernetes
Networking
Root Cause Analysis
Stakeholder Management
Program Management
Customer Advocacy
Data Infrastructure
Observability
Infrastructure as Code
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Redpanda
Apache Kafka
Confluent
Pulsar
Kinesis
AWS
GCP
Azure
Kubernetes
Prometheus
Grafana
Terraform
Helm
Python
Bash
SFDC
Metabase
Qlik
MEDDIC
Distributed Systems
Data Infrastructure
Streaming
SQL Analytics
Replication
Partitioning
Throughput
Latency
VPC Peering
PrivateLink
DNS

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