Jobs in Canada

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Added 3 days ago
CC
Junior Developer
CARFAX Canada
London, ON
- Full-time
The Junior Developer role is an excellent opportunity for an extremely detail-oriented, organized, people-oriented candidate to excel and grow their career. In addition to the above,…
Added 3 days ago
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Senior Data Architect
Miratech
Toronto, ON · Scarborough, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 3 days ago
SI
Lead Applied AI Scientist
S-Solutions Inc- a SyeDyn Company
Toronto, ON · Greater Toronto Area, Canada
- Contract
Added 3 days ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…Services, Global Services/Inventory, Film Distribution, Data & Analytics, HR, and Information Technology to develop practical, scalable solutions that support enterprise…
Added 3 days ago
SM
Functional Analyst – Enrolment Services (Bargaining Unit 179)
Saint Mary's University
Halifax, NS
- Full-time
Added 4 days ago
CO
Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
Added 4 days ago
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Senior Analyst, Balance Sheet Strategy (12 Month Term)
ATB
Calgary, AB · Edmonton, AB
- Full-time
…position is sound through using modelling techniques and data analytics to understand client and product behaviours, as well as engaging in various process improvement projects.…
Added 4 days ago
IS
business analyst, informatics
IMDS Software
Montreal, QC
- Full-time
Added 4 days ago
OW
NERA Co-op Intern (Toronto)
Oliver Wyman Group
Toronto, ON
- $40 CAD / hour
- Internship
- Other
Added 4 days ago
FC
SENIOR BUSINESS ANALYST – POST BOOKING OPTIMIZATION - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
Added 4 days ago
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Director, Distribution Strategy & Financial Management
CIBC
Toronto, ON
- Full-time
…and analytical models. Experience with data visualization, analytics, or artificial intelligence-enabled productivity tools is an…
Added 4 days ago
MC
Senior Salesforce Administrator
Make-A-Wish Canada
Toronto, ON
- Full-time
Salesforce Certified Platform Administrator certification required
Added 4 days ago
MC
Marketing Specialist, Events/Spécialiste du marketing, événements
Make-A-Wish Canada
Montreal, QC
- Full-time
Coordinate with internal stakeholders across marketing, development, operations, finance, and analytics teams.
Added 4 days ago
NC
Fund and Community Relationship Specialist
Native Child and Family Services of Toronto
Toronto, ON
- $63,275 to $82,559 CAD / year
- Full-time
Added 4 days ago
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Category Lead, Capital Equipment (CAPEX)
Jobgether
Canada
- $140,700 to $173,100 CAD / year
- Full-time
Use spend analytics, supplier benchmarking, market intelligence, and category performance data to support informed decisions.
Added 4 days ago
IA
CSH Supply Chain Supervisor
IMP Aerospace & Defence
Halifax, NS
- Full-time
Added 4 days ago
MA
NERA Co-op Intern (Toronto)
Marsh Agency
Toronto, ON
- $40 CAD / hour
- Internship
Added 4 days ago
IA
AI FinOps Product Owner
IT Accel, Inc.
Toronto, ON
- Full-time
5+ years of experience in Business Intelligence, Data Analytics, Financial Analysis, Technology Reporting, FinOps, or a related discipline.
Added 4 days ago
Lead, Geospatial Platform Operations
City of Edmonton
AB
Added 4 days ago
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Monitoring, Evaluation and Project Development Advisorh)
Cuso International
Ottawa, ON · Greater Ottawa Metropolitan Area
- Volunteer
Added 4 days ago
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Director, Distribution Strategy & Financial Management
CIBC
Toronto, ON
- Full-time
…and analytical models. Experience with data visualization, analytics, or artificial intelligence-enabled productivity tools is an…
Added 4 days ago
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Marketing & Communications Specialist
CGT
Kelowna, BC
- $65,000 to $75,000 CAD / year
- Full-time
Monitor marketing performance and analytics, providing recommendations for continuous improvement.
Added 4 days ago
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Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
…interaction - a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in…
Added 4 days ago
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Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
Added 4 days ago
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Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time

Redpanda Data

Technical Customer Success Manager

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Redpanda is the first runtime and control plane for agent-data interaction - a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.

Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.

About The Role

Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.

You Will

Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early
Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution
Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed
Communicate confidently with engineering teams, platform owners, and senior leadership

You Have

4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
Proven ability to manage technical escalations to mutually agreeable outcomes
Strong program and stakeholder management across technical and executive audiences
Ability to break down complex problems into manageable components and drive solutions
Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
Experience working in a fast-moving, 100% distributed team

Nice To Have

Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
Experience with large-scale data platforms or complex enterprise software implementations
Observability tooling such as Prometheus and Grafana
Infrastructure as code (Terraform, Helm)
Scripting in Python or Bash
Cloud or Kubernetes certifications (AWS, CKA)
SFDC, Metabase, Qlik
Familiarity with MEDDIC or similar sales methodologies

U.S. base salary range for this role is $170,000-$190,000, NOT including bonus and/or commission. Our salary ranges are determined by role, level, and location. We strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools - and the budget to actually use them.

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More about this job

Responsibilities

Lead technical onboarding and adoption from architecture review through production launch, and monitor customer deployments for health, risk, capacity, and growth opportunities. Own technical escalations and coordinate Support, Engineering, Product, and Solutions Architects to resolve issues and communicate customer needs.

Requirements

Candidates need at least four years in a technical account management, technical customer success, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms. They should understand distributed systems, cloud platforms, Kubernetes, and networking, and be able to manage escalations and stakeholders while communicating technical concepts clearly.

Skills

Technical Customer Success
Technical Onboarding
Distributed Systems
Apache Kafka
Cloud Platforms
Kubernetes
Networking
Root Cause Analysis
Stakeholder Management
Program Management
Customer Advocacy
Data Infrastructure
Observability
Infrastructure as Code
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Redpanda
Apache Kafka
Confluent
Pulsar
Kinesis
AWS
GCP
Azure
Kubernetes
Prometheus
Grafana
Terraform
Helm
Python
Bash
SFDC
Metabase
Qlik
MEDDIC
Distributed Systems
Data Infrastructure
Streaming
SQL Analytics
Replication
Partitioning
Throughput
Latency
VPC Peering
PrivateLink
DNS

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Jobs in Canada