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Added 13 mins ago
VH
Senior Product Manager
Vireo Health
Remote, Canada
- Full-time
- Remote
We're looking for a Senior Product Manager to take on our most important product problems. You'll work across a variety of areas, including the consumer app, internal tools, retail, and…
Added 28 mins ago
CW
Inside Sales Account Executive
Canada's Wonderland
Vaughan, ON
- Full-time
This position is currently vacant and reports to the Group Sales Manager.
Added 28 mins ago
HO
Project Manager - Nuclear Construction X/ F/H
HOUSE OF ABY
Toronto, ON
- $120,000 to $160,000 CAD / year
- Full-time
We are looking for an experienced Project Manager - Nuclear Construction to join our team and support the delivery of nuclear construction and infrastructure projects in Chalk River,…
Added 44 mins ago
L
Technical Sales Manager - Southeast Asia
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
Lallemand Biofuels & Distilled Spirits (LBDS) is looking for a Technical Sales Manager to drive profitable growth and strengthen customer relationships across Southeast Asia, with a…
Added 58 mins ago
ZI
Marketing Events Manager - - Geely Auto
Zeekr International
ON · Ontario, Canada
- $118,544 to $197,236 CAD / year
- Full-time
About this role The Events Manager is responsible for leading the planning, coordination and execution of national and regional marketing events for Geely Auto Canada. The role oversees…
Added 58 mins ago
ZI
Logistics Manager - - Geely Auto
Zeekr International
ON · Ontario, Canada
- $78,364 to $178,630 CAD / year
- Full-time
The Logistics Manager will be responsible for managing the end-to-end vehicle supply chain,including international shipping, inventory management, dealer delivery, and regulatory compliance…
Added 1 hour ago
RD
Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
Added 1 hour ago
TA
Automotive Finance Manager
Trotman Auto Group
Comox, BC
- Full-time
Looking for a high-earning Finance Manager opportunity where your expertise, attention to detail, and ability to structure the right deal are valued?
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
IF
Team Lead or Manager, Surety
Intact FC
Vancouver, BC
- Full-time
We’re looking for a Team Lead or Manager, Surety, to join our growing team!
Added 1 hour ago
C
Part-Time Manager
Claire's
Belleville, ON
- $17 to $18 CAD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 1 hour ago
KD
Key Account Manager - Metro
Keurig Dr Pepper Canada
Mississauga, ON
- $86,200 to $115,000 CAD / year
- Full-time
The Key Account Manager is responsible for the effective development and implementation of the customer business plans for Metro Ontario/Food Basics. He/She will also be tasked with…
Added 1 hour ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 2 hours ago
T
Customer Experience Associate (Cantonese and/or Mandarin Language Skills an Asset)
TD
Markham, ON
- Part-time
· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Added 2 hours ago
D
AI Deployment Strategist
Didero
Toronto, ON
- Full-time
We're looking for someone with the instincts of a strong project manager: someone who can walk into a customer's messy process, dig into the details, map it out precisely, and run a tight,…
Added 2 hours ago
RP
Value Creation Lead
Rundle Partners
Toronto, ON
- Full-time
This is a hands-on builder role. You will act as a Product Manager, with the Professional Experience as the product. You will diagnose the pain points, design the solution, and ship it…
Added 2 hours ago
D
Senior AI Deployment Strategist
Didero
Toronto, ON
- Full-time
We're looking for someone with the instincts of a strong project manager: someone who can walk into a customer's messy process, dig into the details, map it out precisely, and run a tight,…
Added 2 hours ago
AB
Territory Sales Manager - Vancouver BC
Anastasia Beverly Hills
Vancouver, BC
- $85,000 to $90,000 CAD / year
- Full-time
The Territory Sales Manager is primarily responsible for achieving retail sales goals and staying within allocated spending budgets in an assigned territory. In this role you will work as a…
Added 2 hours ago
K
Seasonal Sales Associate (Toronto Premium Outlets)
Knix
Milton, ON
- $19.7 CAD / hour
- Temporary
…genuine connection, thoughtful listening, and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we…
Added 2 hours ago
S
Senior Product Manager, Echo MS
SCIEX
Vaughan, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Product Manager, Echo MS is responsible for owning the product strategy, roadmap, and lifecycle of the Echo MS+ platform (including configurations with ZenoTOF 7600, ZenoTOF…
Added 2 hours ago
R
Assistant Store Manager
RONA
Surrey, BC
- $65,000 to $78,000 CAD / year
- Full-time
1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
Added 2 hours ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.
Added 2 hours ago
CL
Member of Technical Staff (Migrations)
Cockroach Labs
Toronto, ON · North York, ON
- Full-time
You'll report to Eric Alton, who leads the Migrations and Observability teams, and work closely with other engineers, SREs, and our product and design teams.
Added 2 hours ago
BC
Ralph Lauren Selling Manager
BoF Careers
Halton Hills, ON
- Full-time
As a Selling Manager, you will play a crucial role within the Store Leadership team by executing strategic plans to ensure a profitable business in a dynamic and complex environment.…

Redpanda Data

Technical Customer Success Manager

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Redpanda is the first runtime and control plane for agent-data interaction - a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.

Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.

About The Role

Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.

You Will

Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early
Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution
Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed
Communicate confidently with engineering teams, platform owners, and senior leadership

You Have

4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
Proven ability to manage technical escalations to mutually agreeable outcomes
Strong program and stakeholder management across technical and executive audiences
Ability to break down complex problems into manageable components and drive solutions
Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
Experience working in a fast-moving, 100% distributed team

Nice To Have

Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
Experience with large-scale data platforms or complex enterprise software implementations
Observability tooling such as Prometheus and Grafana
Infrastructure as code (Terraform, Helm)
Scripting in Python or Bash
Cloud or Kubernetes certifications (AWS, CKA)
SFDC, Metabase, Qlik
Familiarity with MEDDIC or similar sales methodologies

U.S. base salary range for this role is $170,000-$190,000, NOT including bonus and/or commission. Our salary ranges are determined by role, level, and location. We strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools - and the budget to actually use them.

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More about this job

Responsibilities

Lead technical onboarding and adoption from architecture review through production launch, and monitor customer deployments for health, risk, capacity, and growth opportunities. Own technical escalations and coordinate Support, Engineering, Product, and Solutions Architects to resolve issues and communicate customer needs.

Requirements

Candidates need at least four years in a technical account management, technical customer success, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms. They should understand distributed systems, cloud platforms, Kubernetes, and networking, and be able to manage escalations and stakeholders while communicating technical concepts clearly.

Skills

Technical Customer Success
Technical Onboarding
Distributed Systems
Apache Kafka
Cloud Platforms
Kubernetes
Networking
Root Cause Analysis
Stakeholder Management
Program Management
Customer Advocacy
Data Infrastructure
Observability
Infrastructure as Code
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Redpanda
Apache Kafka
Confluent
Pulsar
Kinesis
AWS
GCP
Azure
Kubernetes
Prometheus
Grafana
Terraform
Helm
Python
Bash
SFDC
Metabase
Qlik
MEDDIC
Distributed Systems
Data Infrastructure
Streaming
SQL Analytics
Replication
Partitioning
Throughput
Latency
VPC Peering
PrivateLink
DNS

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