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Added 3 mins ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
BC · British Columbia, Canada
- $106,158 to $126,809 CAD / year
- Full-time
WSCC is looking for a full-time Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor based in Yellowknife, NT. Occasional duty travel to other Northern communities and…
Added 3 mins ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
ON · Ontario, Canada
- $106,158 to $126,809 CAD / year
- Full-time
WSCC is looking for a full-time Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor based in Yellowknife, NT. Occasional duty travel to other Northern communities and…
Added 18 mins ago
C
Director, Distribution Strategy & Financial Management
CIBC
Toronto, ON
- Full-time
As a key member of the Distribution Strategy team for Personal Banking and Imperial Service, you’ll help shape the strategy and priorities for CIBC’s banking centre and advisor channels.…
Added 48 mins ago
RD
Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
…Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources…
Added 1 hour ago
S
Beauty Advisor - Part Time
sephora.com
St. John's, NL
- $18 to $22.5 CAD / hour
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 1 hour ago
S
Beauty Advisor - Full Time
sephora.com
Edmonton, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 1 hour ago
D
AI Deployment Strategist
Didero
Toronto, ON
- Full-time
Act as a strategic advisor to procurement and operations stakeholders, identifying where expanded automation drives the most ROI and making the business outcomes explicit - cost savings,…
Added 1 hour ago
D
Senior AI Deployment Strategist
Didero
Toronto, ON
- Full-time
Act as a strategic advisor to procurement and operations stakeholders, identifying where expanded automation drives the most ROI and making the business outcomes explicit - cost savings,…
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
Ottawa, ON
- $38,500 to $100,000 CAD / year
- Full-time
…estate strategies, funding education and more. As a financial advisor with Edward Jones, you’ll develop and grow your own practice, supported by a client support team, a home-office team…
Added 1 hour ago
SC
Senior Linux and Cloud Administrator | Global Cloud Ops LLD | Pacemaker Operations | Toronto
SAP Careers
Toronto, ON
- $97,800 to $202,400 CAD / year
- Full-time
…productive issues; Follow change management processes during service request execution; Seek opportunities to streamline standard operating procedures through automation; Must feel…
Added 3 hours ago
VC
Advanced Practice Physiotherapist - McLean Integrated Spine Clinic
Vancouver Coastal Health
Vancouver, BC
- $45.15 to $56.17 CAD / hour
- Temporary
…General Hospital! Apply today to speak to a Talent Acquisition…
Added 3 hours ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
AB · Alberta, Canada
- $106,158 to $126,809 CAD / year
- Full-time
WSCC is looking for a full-time Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor based in Yellowknife, NT. Occasional duty travel to other Northern communities and…
Added 3 hours ago
AC
Tax Preparer
ACCA Careers
Oshawa, ON
- Full-time
…in support of our firm’s business operations. As a trusted advisor, you’ll identify challenges, problem solve and drive efficiencies while contributing to the success of our firm and our…
Added 3 hours ago
C
Financial Advisor CIRO-ID
CIBC
Toronto, ON
- Full-time
As a member of the Imperial Service Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client service. As…
Added 3 hours ago
EL
Beauty Advisor/Freelancer - On-Call - Multibrand - Ottawa,ON
Estée Lauder Companies
Ottawa, ON
- Full-time
⁃ All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 3 hours ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
Yellowknife, NT
- $106,158 to $126,809 CAD / year
- Full-time
WSCC is looking for a full-time Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor based in Yellowknife, NT. Occasional duty travel to other Northern communities and…
Added 4 hours ago
RB
Banking Advisor
Royal Bank of Canada
Fort Frances, ON
- Full-time
Track record in building rapport and maintaining client relationships within the financial or service industry
Added 4 hours ago
A
Everyday Banking Advisor - Pincher Creek
ATB
Pincher Creek, AB
- Full-time
Ready to Make a Real Difference? Join ATB as an Everyday Banking Advisor!
Added 4 hours ago
T
Social Media Surveillance Officer
TD
Toronto, ON
- Full-time
…Canada use social media confidently and compliantly - balancing advisor enablement with strong regulatory oversight. As a regulatory and policy subject matter expert, you will provide…
Added 4 hours ago
EL
Beauty Advisor/Artist Beauty Advisor
Estée Lauder Companies
London, ON
- Full-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 4 hours ago
C
Bilingual Sales Associate, Apartments.com/ Associé(e) aux ventes bilingue, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
Travail d'équipe – Collaborer avec des collègues de différentes équipes pour augmenter les revenus des ventes et offrir un service à la clientèle exceptionnel.
Added 4 hours ago
Finance Analyst
Kiewit
Oakville, ON
You will serve as a trusted advisor to operations managers and executive management.
Added 5 hours ago
DO
FOI & Records Management Analyst
District of North Vancouver
Vancouver, BC
- Full-time
This is an exciting time to join us as we transform digital service delivery, reimagine the customer experience, and advance bold climate action initiatives. Known for our flexible,…
Added 5 hours ago
Automation Specialist / Engineer - Process Systems & Software
Spartan Controls Ltd.
Burnaby, BC
…We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and…
Added 5 hours ago
Financial Advisor - Port Moody BC
Scotiabank
Port Moody, BC
…Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey…

Redpanda Data

Technical Customer Success Manager

Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Redpanda is the first runtime and control plane for agent-data interaction - a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.

Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.

About The Role

Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.

You Will

Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early
Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution
Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed
Communicate confidently with engineering teams, platform owners, and senior leadership

You Have

4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
Proven ability to manage technical escalations to mutually agreeable outcomes
Strong program and stakeholder management across technical and executive audiences
Ability to break down complex problems into manageable components and drive solutions
Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
Experience working in a fast-moving, 100% distributed team

Nice To Have

Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
Experience with large-scale data platforms or complex enterprise software implementations
Observability tooling such as Prometheus and Grafana
Infrastructure as code (Terraform, Helm)
Scripting in Python or Bash
Cloud or Kubernetes certifications (AWS, CKA)
SFDC, Metabase, Qlik
Familiarity with MEDDIC or similar sales methodologies

U.S. base salary range for this role is $170,000-$190,000, NOT including bonus and/or commission. Our salary ranges are determined by role, level, and location. We strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools - and the budget to actually use them.

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More about this job

Responsibilities

Lead technical onboarding and adoption from architecture review through production launch, and monitor customer deployments for health, risk, capacity, and growth opportunities. Own technical escalations and coordinate Support, Engineering, Product, and Solutions Architects to resolve issues and communicate customer needs.

Requirements

Candidates need at least four years in a technical account management, technical customer success, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms. They should understand distributed systems, cloud platforms, Kubernetes, and networking, and be able to manage escalations and stakeholders while communicating technical concepts clearly.

Skills

Technical Customer Success
Technical Onboarding
Distributed Systems
Apache Kafka
Cloud Platforms
Kubernetes
Networking
Root Cause Analysis
Stakeholder Management
Program Management
Customer Advocacy
Data Infrastructure
Observability
Infrastructure as Code
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Redpanda
Apache Kafka
Confluent
Pulsar
Kinesis
AWS
GCP
Azure
Kubernetes
Prometheus
Grafana
Terraform
Helm
Python
Bash
SFDC
Metabase
Qlik
MEDDIC
Distributed Systems
Data Infrastructure
Streaming
SQL Analytics
Replication
Partitioning
Throughput
Latency
VPC Peering
PrivateLink
DNS

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