Find work in Canada.

355,948 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Trade Analyst Intern – May 2027 (4, 8, or 12-Month Term)
Parkland Corporation
Calgary, AB
The Trade Analyst Intern will support the Supply & Trading organization by analyzing energy market fundamentals, monitoring price trends, and assisting with the development of analytical…
Added 5 mins ago
Intern, Low Carbon Strategy – January 2027 (8 or 12-Month Term)
Parkland Corporation
Calgary, AB
Sunoco is seeking a Low Carbon Strategy Analyst to support our Low Carbon Strategy team within the Supply & Trading division. This role will work towards optimizing and automating low…
Added 32 mins ago
PH
Commercial Planning Analyst
Pizza Hut
Vaughan, ON
- $64,460 to $80,520 CAD / year
- Full-time
Pizza Hut Canada is seeking a Commercial Planning Analyst to join our dynamic team. In this role, you will play a critical role in supporting the business in making strategic commercial…
Added 32 mins ago
R&
Risk Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 32 mins ago
CG
Materials Planner
Cronos Group
Collingwood, ON
- Full-time
Working closely with Procurement, Operations, Quality, and Supply Planning, the Material Planning Analyst supports supply continuity, improves inventory performance, and contributes to…
Added 35 mins ago
TH
Marketing Manager, Loyalty
The Home Depot
Canada
- Full-time
…partner closely with key partners from product, merchandising, analytics, media and UX to evolve the program value proposition, tiers and rewards to deliver measurable growth. They will…
Added 49 mins ago
M
Winter Co-op 2027 - Venture Capital
Manulife
Toronto, ON
- Full-time
Collect analyst reports and conduct research on selected companies and industry sectors. Prepare industry reports identifying market and consumer trends, competitive landscape, key…
Added 1 hour ago
C
Senior Reference Data Analyst
CanDeal
Toronto, ON
- Full-time
The Senior Reference Data Analyst is responsible for independently ensuring the accuracy, completeness, and integrity of fixed income reference data within Security Master systems. This…
Added 1 hour ago
M
Business Analyst – 29954-RFR-DTS-072
Maarut
Winnipeg, MB
- Contract
IT, operations, and management) to ensure alignment of business and technology
Added 1 hour ago
AG
Sr. Associate, Data Analytics and Reporting
Adelphi Group
Toronto, ON
- Full-time
As a Senior Analyst, Marketing Science, you have a background in data analysis, statistics, econometrics, performance marketing, digital analytics, media planning/strategy, or something…
Added 1 hour ago
SL
Senior Consultant, Content Governance & Engagement, Insurance Distribution
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Act as a versatile contributor across Sales Effectiveness initiatives, contributing as a project manager, analyst, facilitator, or advisor as needed
Added 2 hours ago
PC
Analyst, Technology Governance (Data)
Payments Canada
ON · Ontario, Canada
- Full-time
Reporting to the Manager, Technology Governance, the Analyst will drive the operational execution, cross-functional coordination, and continuous monitoring of enterprise Data Governance,…
Added 2 hours ago
MH
Long-Term Planning Analyst
Manitoba Hydro
Winnipeg, MB
- Full-time
We are seeking a Long-Term Planning Analyst to join our Asset Management Strategy and Planning Department. Under the general direction of the Long-Term Planning Team Lead, develop,…
Added 2 hours ago
RH
Senior Financial Analyst
Robert Half
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
Leverage technology, AI tools, and advanced analytics to modernize finance operations
Added 3 hours ago
KC
SOC Analyst Level 2 - Cyber Security
KPMG Canada
Toronto, ON
- Full-time
Receive escalation from L1 SOC analyst to determine increased risk to the business
Added 3 hours ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Lead Data Analyst, Growth Marketing to join our Growth Marketing Team. With ownership of marketing data reporting and analysis, you'll conduct analysis and support our…
Added 3 hours ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Lead Data Analyst, Growth Marketing to join our Growth Marketing Team. With ownership of marketing data reporting and analysis, you'll conduct analysis and support our…
Added 4 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Toronto, ON
- Full-time
…across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable…
Added 4 hours ago
W
Data Analyst
Wiraa
Canada
- Full-time
The Data Analyst within the Member Experience and Pension Operations department plays a vital role in ensuring the accuracy and integrity of member data in the pension administration…
Added 5 hours ago
FG
Quality Assurance Analyst II, Payments
FIS Global
Markham, ON
- Full-time
- Other
As a Quality Assurance Analyst II for Payments, you are an experienced quality assurance professional specializing in settlement processing, payment systems, and transaction validation. You…
Added 6 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…They will work across functions including Finance, Theatre Operations, Technical Services, Global Services/Inventory, Film Distribution, Data & Analytics, HR, and Information Technology to…
Added 9 hours ago
EG
Cost Analyst
Equinox Gold Corp.
Geraldton, ON
- Full-time
We are seeking a Cost Analyst to join our team. Reporting to the Controller, the Cost Analyst is responsible for providing financial insights and support to the mining operations and…
Added 9 hours ago
S
Sr. Programmer Analyst - Research Computing - Regular Full-Time 2026-18484 (2026-18484)
Sunnybrook
Toronto, ON
- Full-time
Summary: Reporting to the Research Computing Manager, the Senior Programmer Analyst plays a key role in developing, supporting, and optimizing critical research and operational applications…
Added 9 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 9 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.

Redpath Mining Contractors and Engineers

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy and Planning:

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management:

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

The IT Business Analyst will support the ServiceNow platform through administration, configuration, and continuous improvement of business systems. They will collaborate with stakeholders to define requirements, manage platform stability, and ensure alignment with organizational goals.

Requirements

Candidates must have a college diploma or university degree in a related field and at least 3 years of hands-on ServiceNow experience. Professional certifications such as ServiceNow CSA and ITIL 4 Foundation are required.

Skills

ServiceNow Administration
ITSM
ITIL
JavaScript
REST APIs
SOAP APIs
Business Analysis
Project Management
Workflow Automation
System Configuration
Data Integrity
Change Management
SLA Management
Technical Support
Dashboard Reporting
Cloud Applications

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL 4
JavaScript
REST
SOAP
API
Automated Test Framework
Service Portal
Incident Management
Change Management
Problem Management
Service Catalog
CSM
Business Analysis
Project Management
SaaS
Cloud
Governance
KPI
Dashboard
Workflow Automation
Digital Transformation
System Administration
Technical Support
Data Integrity
Security Compliance
Integration
Middleware
CAB Workbench

Report this job