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Added 12 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Redvers, SK
- Full-time
Experience with parts operations, inventory practices, customer service, business systems, and John Deere computer applications.
Added 12 mins ago
S
Manager, SCI Regulatory Reporting, GBM Finance
Scotiabank
Toronto, ON
- Full-time
…initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal…
Added 12 mins ago
CF
Technician
Chubb Fire & Security
SK
- Full-time
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital…
Added 12 mins ago
CE
Human Resources Generalist
Cooper Equipment Rentals Limited
Whitewater, MB
- Full-time
…managers and employees and gain a strong understanding of our business. Following this onboarding period, travel and on-site presence will continue based on branch and regional needs.…
Added 12 mins ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Embrace technology and are energized by how digital tools, systems, and data can improve productivity, data accuracy, and operational efficiency.
Added 12 mins ago
SP
Project Coordinator/Senior Project Coordinator (Edmonton)
Synergy Projects Ltd.
AB · Edmonton, AB
- Full-time
…investment and development needs. We accomplish this through seven business units that operate in three core divisions: Commercial Buildings, Innerspaces, and…
Added 14 mins ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Evaluate and improve data quality, completeness, compliance and cleanliness in Google Analytics, Salesforce, and other systems.
Added 14 mins ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Evaluate and improve data quality, completeness, compliance and cleanliness in Google Analytics, Salesforce, and other systems.
Added 14 mins ago
Lead Product Manager, Website & Digital Retail
AutoTrader.ca
Toronto, ON
Define requirements and drive delivery. Personally gather and validate customer, business, and technical requirements; write user stories, acceptance criteria, and process flows; and…
Added 27 mins ago
CI
Electronics Assembler
Calian in Space & Technology
Saskatoon, SK
- Full-time
…inspect, test, repair, and integrate assemblies into complete systems while following established production, quality, and safety…
Added 27 mins ago
WC
Category Manager - Geotechnical
White Cap Canada
Vaughan, ON
- Full-time
Manages key product categories in a portfolio of products less than $20M in revenue. Serves as business liaison to customers, management, and others affiliated with the project team.
Added 27 mins ago
CE
Human Resources Generalist
Cooper Equipment Rentals Limited
Mississauga, ON
- Full-time
…managers and employees and gain a strong understanding of our business. Following this onboarding period, travel and on-site presence will continue based on branch and regional needs.…
Added 27 mins ago
V
Channel Manager
Varonis
Toronto, ON
- Full-time
…driving and delivering sales leads and converting them into new business. The Channel Manager works as the primary resource for developing partners and growing relationships and is…
Added 27 mins ago
OC
Regional Hot End Leader - North America
Original Composites & Fiberglass
Guelph, ON
- Full-time
…composites industry. Recently separated from Owens Corning, the business now operates independently under the Praana ownership model, continuing a strong legacy of innovation, manufacturing…
Added 27 mins ago
LF
Corporate Controller
Leclerc Foods
Saint-Augustin-de-Desmaures, QC
- Full-time
Leclerc is a family business with 120 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,900 employees in eight plants in Canada and the United…
Added 27 mins ago
C
Mulesoft Architect
Customertimes
Canada
- Full-time
…reviews, and stakeholder presentations with both technical and business…
Added 27 mins ago
O
Access Control & CCTV Systems Installation Engineer
OCS
ON · Essex, ON
- Full-time
OCS Security is seeking a Security Systems Installation Engineer to maintain and enhance our relationships with esteemed clients in multiple sectors including Public, Private, Construction,…
Added 27 mins ago
FG
Independent Sales Contractor
Fortis Guard Financial Group (Nigel Diljohn)
Toronto, ON
- Full-time
…need it most. The organization serves individuals, families, business owners, self-employed professionals, and groups with insurance solutions designed for real-life challenges. Fortis…
Added 27 mins ago
CO
Sr Business Systems Analyst - Credit Finance - 12 Month Contract
Caspian One
Toronto, ON
- Contract
Sr Business Systems Analyst - 12 Month Contract - Toronto
Added 27 mins ago
O
Access Control Systems Service Engineer
OCS
ON · Essex, ON
- Full-time
OCS Security is seeking a Security Systems Engineer to maintain and enhance our relationships with esteemed clients in multiple sectors including Public, Private, Construction, Retail and…
Added 29 mins ago
W
Senior Electrical Engineer
Wood
Calgary, AB
- Full-time
Wood is seeking a Senior Electrical Engineer to join our Canada Projects business delivering some of the world's boldest and most critical projects. This opportunity is Hybrid.
Added 29 mins ago
WS
IT Support Associate
Worksite Safety
Burlington, ON
- Full-time
…resourceful, self-motivated, and growing their knowledge in computer systems, networking and communication to join our team as an IT Support Associate. This is an entry level role well…
Added 43 mins ago
EG
Manager, Mine Geology
Equinox Gold Corp.
Vancouver, BC
- Full-time
Contribute geological input to resource updates, business planning processes, and technical studies.
Added 44 mins ago
S
Project Architect
Stantec
St. John's, NL
- Full-time
Effectively communicate relevant project information to business practice managers
Added 58 mins ago
A
Lead Product Manager, Website & Digital Retail
AutoTrader.ca
Toronto, ON
- Full-time
Define requirements and drive delivery. Personally gather and validate customer, business, and technical requirements; write user stories, acceptance criteria, and process flows; and…

Redpath Mining Contractors and Engineers

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy and Planning:

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management:

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

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More about this job

Responsibilities

The IT Business Analyst will support the ServiceNow platform through administration, configuration, and continuous improvement of business systems. They will collaborate with stakeholders to define requirements, manage platform stability, and ensure alignment with organizational goals.

Requirements

Candidates must have a college diploma or university degree in a related field and at least 3 years of hands-on ServiceNow experience. Professional certifications such as ServiceNow CSA and ITIL 4 Foundation are required.

Skills

ServiceNow Administration
ITSM
ITIL
JavaScript
REST APIs
SOAP APIs
Business Analysis
Project Management
Workflow Automation
System Configuration
Data Integrity
Change Management
SLA Management
Technical Support
Dashboard Reporting
Cloud Applications

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL 4
JavaScript
REST
SOAP
API
Automated Test Framework
Service Portal
Incident Management
Change Management
Problem Management
Service Catalog
CSM
Business Analysis
Project Management
SaaS
Cloud
Governance
KPI
Dashboard
Workflow Automation
Digital Transformation
System Administration
Technical Support
Data Integrity
Security Compliance
Integration
Middleware
CAB Workbench

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