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Added 2 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 2 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 2 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 2 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 2 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 2 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 2 hours ago
C
Marketing & Communications Specialist
CGT
Kelowna, BC
- $65,000 to $75,000 CAD / year
- Full-time
As the Marketing & Communications Specialist, you will play a key role in strengthening our brands and supporting business growth across North America.
Added 4 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…day-to-day operation of the unit. This position also provides specialist-level advice and training to students, faculty, and teaching assistants in the use of equipment and software in…
Added 14 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 14 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 14 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 14 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 14 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 14 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 1 day ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 1 day ago
E
Spécialiste infrastructure / Infrastructure Specialist
Eaton
Brossard, QC
- Full-time
Eaton is currently seeking an Infrastructure Specialist - Infrastructure Services Solutions primarily for its Brossard site, but also periodically for the Lévis, Lachine and Laval sites, as…
Added 1 day ago
LM
Contracts & Privacy Specialist
LabX Media Group
Midland, ON
- Full-time
…deliver trusted, timely and deep information across print and digital products to empower our customers and advance their…
Added 1 day ago
Data Analyst
Konrad
Toronto, ON
This role sits on our Digital team, where your internal title will be Specialist, Digital, working primarily in a data analytics capacity across client engagements.
Added 1 day ago
A
Ingénieur En Logiciel Embarqué
Actalent
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Added 1 day ago
AT
Commission-Based Marketing Specialist
Axieo Technologies Inc
Toronto, ON
- Full-time
Role Description The Commission-Based Marketing Specialist is a full-time, on-site role located in Toronto, ON. This role focuses on generating qualified leads and driving sales for Axieo’s…
Added 1 day ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 1 day ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…day-to-day operation of the unit. This position also provides specialist-level advice and training to students, faculty, and teaching assistants in the use of equipment and software in…
Added 1 day ago
FC
Senior Workday Functional Specialist
Fanshawe College
London, ON
- Full-time
The Senior Functional Specialist leans on their deep Workday expertise and is responsible for analyzing business requirements, configuring and testing system solutions, supporting Workday…
Added 1 day ago
BC
Everyday Banking Specialist (Temporary 6 Months) - Kitsilano Branch
Beem Credit Union
Vancouver, BC
- Full-time
The Everyday Banking Specialist is a trusted financial advisor with expertise in everyday banking and cash services, delivering exceptional member experience through a blend of…
Added 1 day ago
VS
Systems Administrator
vTech Solution Canada
Toronto, ON
- Contract
Title: Systems Administrator/Operations Support Specialist

Redpath Mining Contractors and Engineers

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy and Planning:

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management:

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

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More about this job

Responsibilities

The IT Business Analyst will support the ServiceNow platform through administration, configuration, and continuous improvement of business systems. They will collaborate with stakeholders to define requirements, manage platform stability, and ensure alignment with organizational goals.

Requirements

Candidates must have a college diploma or university degree in a related field and at least 3 years of hands-on ServiceNow experience. Professional certifications such as ServiceNow CSA and ITIL 4 Foundation are required.

Skills

ServiceNow Administration
ITSM
ITIL
JavaScript
REST APIs
SOAP APIs
Business Analysis
Project Management
Workflow Automation
System Configuration
Data Integrity
Change Management
SLA Management
Technical Support
Dashboard Reporting
Cloud Applications

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL 4
JavaScript
REST
SOAP
API
Automated Test Framework
Service Portal
Incident Management
Change Management
Problem Management
Service Catalog
CSM
Business Analysis
Project Management
SaaS
Cloud
Governance
KPI
Dashboard
Workflow Automation
Digital Transformation
System Administration
Technical Support
Data Integrity
Security Compliance
Integration
Middleware
CAB Workbench

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