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Added 25 mins ago
AX
Claims Specialist, Design Professional - Canada
AXA XL
Calgary, AB
- Full-time
Claims Specialist, Design Professional - Toronto
Added 25 mins ago
P
Accounts Receivable Specialist
Pagefreezer
Vancouver, BC
- Full-time
Support the month-end and quarter-end close processes to ensure accurate and complete financial information.
Added 42 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 42 mins ago
S
CAM Field Specialist
SLB
Clairmont, AB
- Full-time
Come join SLB and be part of one of the world's most diverse and inclusive groups of industry experts. A global technology company driving energy innovation for a balanced planet. Together,…
Added 42 mins ago
AS
Applications Support Specialist
Apex Systems
Toronto, ON
- $24 to $27 USD / hour
- Contract
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Added 1 hour ago
FH
IT Specialist
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Reporting to The IT Manager, supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems. Working closely with the IT Regional…
Added 1 hour ago
S
Mobile Platform Specialist / Product Owner
Sobeys
Mississauga, ON
- Full-time
We are seeking a Mobile Platform Specialist / Product Owner to support the ongoing development, optimization and operation of our customer-facing mobile applications.
Added 2 hours ago
AX
Claims Specialist, Design Professional - Canada
AXA XL
Montreal, QC
- Full-time
Claims Specialist, Design Professional - Toronto
Added 2 hours ago
O
Employee and Labour Relations Specialist
Ornge
Mississauga, ON
- Contract
EMPLOYEE AND LABOUR RELATIONS SPECIALIST (GENERALIST)
Added 2 hours ago
R
Senior Broadcast Technologist (T & I) (On-site)
Radio-Canada
Toronto, ON
- Full-time
We are looking for a Broadcast and IT Systems Specialist to support the studio, content creation, and presentation groups with technical issues as well as help implement groundbreaking…
Added 2 hours ago
A
WHS Specialist
Amazon
New Westminster, BC
- Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 2 hours ago
HM
Neurology
Health Match BC
Penticton, BC
- Internship
…local access to MRI, CT, EEG and EMG, along with additional specialist support within the hospital. The David E. Kampe Tower also includes a dedicated ambulatory care centre with outpatient…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…tasks. Other Benefits/Incentives The clinic will use a modern, technology-enabled practice environment, including an integrated EMR, online appointment booking, electronic prescribing,…
Added 2 hours ago
AX
Claims Specialist, Design Professional - Canada
AXA XL
Toronto, ON
- Full-time
Claims Specialist, Design Professional - Toronto
Added 2 hours ago
MG
System Application Specialist - Clinical Informatics
Michael Garron Hospital
Toronto, ON
- Full-time
The System/Application Specialist, in partnership with other members of the Information Technology team is responsible for leading and coordinating activities in providing system…
Added 3 hours ago
N(
Student Service Specialist, Student Information Services (Temporary)
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…service-oriented team of highly skilled professionals to provide student support to a diverse population of students and the public. As the first point of contact for most students and the…
Added 3 hours ago
TU
Research Assistant - Clinical Research Database Specialist
The University of British Columbia
Vancouver, BC
- $5,538.94 to $6,497.44 CAD / month
- Full-time
…institutions and societies on collaborative multicenter studies. We support the RA to take an active role in their own research within the division, with the goal of manuscript preparation…
Added 4 hours ago
S
SAP (PP/MM) Specialist/Functional Analyst
Scalian
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Our expertise in Operations & Technology and Information Technology serves various technological sectors, such as the aerospace, defense, rail and energy industries, while providing…
Added 4 hours ago
MT
Financial Systems Specialist
Midland Transport
Dieppe, NB
- Full-time
Midland Transport is seeking a collaborative and solutions-focused Financial System Specialist to support the continued evolution of our Finance systems, processes, and reporting…
Added 4 hours ago
PC
Real Estate Valuations Associate
PwC Canada
Toronto, ON
- Full-time
A career in our Property Valuation Practice, within Deals Valuation, will provide you with the opportunity to leverage specialist expertise in the real estate market. Progressing towards…
Added 4 hours ago
GR
Network Automation Specialist
Global Relay
Halifax, NS
- Full-time
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We…
Added 4 hours ago
GS
Analyste support production
Groupe SII
Montreal, QC
- Full-time
As part of the continued growth of its financial services activities, SII Canada is looking for an IT Production Support specialist to support Follow the Sun operations across several…
Added 4 hours ago
SC
Analyste support production
SII Canada
Montreal, QC
- Full-time
As part of the continued growth of its financial services activities, SII Canada is looking for an IT Production Support specialist to support Follow the Sun operations across several…
Added 4 hours ago
CA
Network/Desktop Support
Cascade Aerospace Inc.
Abbotsford, BC
- Full-time
Diploma in Information Technology or Network Specialist
Added 4 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.

Redpath Mining Contractors and Engineers

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy and Planning:

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management:

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

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More about this job

Responsibilities

The IT Business Analyst will support the ServiceNow platform through administration, configuration, and continuous improvement of business systems. They will collaborate with stakeholders to define requirements, manage platform stability, and ensure alignment with organizational goals.

Requirements

Candidates must have a college diploma or university degree in a related field and at least 3 years of hands-on ServiceNow experience. Professional certifications such as ServiceNow CSA and ITIL 4 Foundation are required.

Skills

ServiceNow Administration
ITSM
ITIL
JavaScript
REST APIs
SOAP APIs
Business Analysis
Project Management
Workflow Automation
System Configuration
Data Integrity
Change Management
SLA Management
Technical Support
Dashboard Reporting
Cloud Applications

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL 4
JavaScript
REST
SOAP
API
Automated Test Framework
Service Portal
Incident Management
Change Management
Problem Management
Service Catalog
CSM
Business Analysis
Project Management
SaaS
Cloud
Governance
KPI
Dashboard
Workflow Automation
Digital Transformation
System Administration
Technical Support
Data Integrity
Security Compliance
Integration
Middleware
CAB Workbench

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