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Added 13 mins ago
E
Technical Support Representative - Val D'Or Service
Epiroc
Val-d'Or, QC
- Full-time
…world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have…
Added 27 mins ago
RV
Manufacturing Support Specialist
Ross Video
Iroquois, ON
- Full-time
Experience developing, implementing, maintaining, or supporting AI tools and automation solutions, preferably within manufacturing, MES, ERP, or other production environments.
Added 29 mins ago
AC
Product Marketing Specialist
Amaris Consulting | Part of Mantu
Oakville, ON
- Full-time
Amaris Consulting is looking for a Product Marketing Specialist to support a client operating in the water treatment and environmental technologies sector.
Added 32 mins ago
CI
IAM Administrator
Calian in Space & Technology
Ottawa, ON
- Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 32 mins ago
AC
Senior MES Quality Validation Specialist
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
We are looking for a Senior MES Quality Validation Specialist to join its Toronto Quality Validation unit. The team reviews and approves validation documentation and protocols across the…
Added 32 mins ago
AS
Agentic AI Specialist
Adamson Systems Engineering
Port Perry, ON
- $70,000 to $90,000 CAD / year
- Full-time
Collaborate with engineering and business stakeholders to identify automation opportunities and turn them into practical AI solutions.
Added 32 mins ago
A
Customs Specialist (CS)
ADM
Windsor, ON
- Full-time
As a Customs Specialist (CS), you will play a key role in supporting ADM’s Customs & Excise Trade Compliance (CETC) function across the United States and Canada. Reporting to the Senior…
Added 35 mins ago
O
Manager, Renewal Support
OpenText
Waterloo, ON
- Full-time
Proactively identify opportunities for process improvement and automation, collaborating with cross-functional teams to develop and implement effective solutions that improve operational…
Added 35 mins ago
AC
Regulatory Reporting Analyst
Aston Carter
Montreal, QC
- $30 to $33 CAD / hour
- Contract
Job Title: Regulatory Reporting Specialist Job Description
Added 36 mins ago
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Spécialiste principal(e), Services médicaux / Senior Specialist, Medical Services
Merck
Kirkland, QC
- Full-time
Added 41 mins ago
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Digital Multichannel UX Designer (12-Month Contract)
Sobeys
Dartmouth, NS
- Contract
As part of the DCE Multichannel Design Team, this specialist collaborates with Strategy, Personalization, UX Optimization, Segmentation, and Deployment teams to deliver data-driven,…
Added 44 mins ago
GL
Vmware Engineer
Green Light Worldwide
Toronto, ON
- Contract
…Foundation (VCF), vRealize Orchestrator (vRO), and vRealize Automation (vRA) to join our dynamic infrastructure team. The successful candidate will be responsible for the design,…
Added 44 mins ago
A
Modern Workplace – Power Automate Specialist
Affinity
Vancouver, BC
- Contract
Proven experience migrating Power Platform solutions, workflows, connectors, and automation dependencies between Microsoft 365 tenants.
Added 49 mins ago
S
DevOps Automation Engineer
SMARTFOX
Canada
- Full-time
DevOps Engineer I - 0-2 years : Pipeline maintenance, scripting, monitoring, and scoped automation, learning our platform with a dedicated mentor
Added 49 mins ago
S
Technical Customer Operations Specialist
SharpnexusAI
Canada
- Full-time
We are looking for a motivated, technically capable, and resourceful Technical Customer Operations Specialist to own customer support and help manage operations for a growing AI-powered…
Added 54 mins ago
MI
Technical Sales Specialist - Vehicle Scales
Mettler-Toledo International, Inc
Toronto, ON
- Full-time
We are looking to hire a Technical Sales Specialist - Vehicle Scales at METTLER TOLEDO, focused on promoting our innovative solutions within the Ontario territory, particularly the Greater…
Added 57 mins ago
CB
Network Specialist - Corporate IS Group
Canadian Bank Note Company
Ottawa, ON
- $91,000 to $113,000 CAD / year
- Full-time
As a Network Specialist within CBN’s Corporate Information Systems group, you will play a pivotal role in designing, maintaining and securing our global network infrastructure. You will be…
Added 1 hour ago
WT
Middleware Integration Specialist
Wissen Technology
Montreal, QC
- Full-time
Use automation to improve system management, increase operational velocity, maintain uptime, and mitigate risk.
Added 1 hour ago
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Senior Murex Integration Specialist (S4C)
Luxoft
Canada
- Full-time
- Contribute to overall solutions as per project deliverables
Added 1 hour ago
S
Presales Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to…
Added 1 hour ago
Manager, Test Development Engineering
Celestica International LP
Newmarket, ON
The Manager, Test Development Engineering leads the development and delivery of test solutions used in manufacturing and design-validation environments. This includes automated test…
Added 1 hour ago
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Senior QA Specialist – AI Testing
Bevertec
Toronto, ON
- Contract
Job Title: Senior Systems Testing / QA Specialist – AI Testing
Added 1 hour ago
AU
Electrical & Instrumentation Specialist
Aquatera Utilities Inc.
Grande Prairie, AB
- Full-time
Reporting to the Technical Services Manager, the Electrical & Instrumentation Specialist provides technical support to Aquatera’s operations, maintenance, and capital project teams. This…
Added 1 hour ago
LA
Lifecycle Marketing Specialist
Longboard Architectural Products
Abbotsford, BC
- Full-time
At Longboard Architectural Products, we change the face of architecture by designing and manufacturing premium aluminum solutions. Our innovative products set industry standards for…
Added 1 hour ago
Data & Systems Analyst
Mulgrave School, The International School of Vancouver
West Vancouver, BC
…learning experience. We’re looking for a curious, analytical, and solutions-focused Data & Systems Analyst to help us make that…

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

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