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Added 12 mins ago
M
Analyst, Consulting Services
MNP
Regina, SK · Saskatoon, SK
- Full-time
Make an impact with our Consulting as an Analyst. This diverse team of professionals are inspired through innovation and take pride in developing strategies that make a positive impact for…
Added 12 mins ago
H
Business Development & Discovery Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
Software Delivery Experience: Real experience in or around the software development lifecycle - for example as a developer, QA, business analyst, product owner, project manager or technical…
Added 12 mins ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
Job Title: Senior Finance and Procurement Analyst
Added 27 mins ago
O
Analyste d'affaires intermédiaire, volet IA
Onepoint
Montreal, QC · Quebec, QC
- Full-time
Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
Added 27 mins ago
W
Analyste d'affaires intermédiaire, volet IA
Wepoint
Montreal, QC · Quebec, QC
- Full-time
Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
Added 27 mins ago
IF
Functional Architecture Advisor, Financial Systems
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…defining and evolving robust, cohesive solutions that align with business needs and organizational…
Added 27 mins ago
RB
Lead Business System Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
A technical professional who bridges business needs and IT solutions. They analyze organizational systems, create user stories, identify inefficiencies, and recommend technology solutions…
Added 41 mins ago
LB
Senior Analyst Securitization
Laurentian Bank
Montreal, QC
- Full-time
…with multiple internal and external counterparties. The Senior Analyst will actively participate in operations and help guide team decisions to optimize the various programs under the…
Added 41 mins ago
T
Business Systems Analyst
TEKsystems
Toronto, ON
- $75 to $80 CAD / hour
- Contract
A Tier 1 bank needs a Business Systems Analyst (BSA) to support a significant increase in project work, including enhancements to existing products and the development of a net new platform…
Added 41 mins ago
EV
January 2027 Business Analyst (Pension)
Elk Valley Resources
Sparwood, BC
- $4,117 to $5,192 CAD / month
- Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 41 mins ago
IC
Analyste produits et gestion des prix/ Product Pricing Analyst
ISN Canada Group Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Product & Pricing Analyst is responsible for supporting the company's profitable growth through the strategic management of products, master data, and pricing.
Added 41 mins ago
BC
Analyst, Revenue Growth Management
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
We are seeking a highly analytical and results-driven Analyst, Revenue Growth Management (RGM) to support the development and execution of strategies that drive profitable growth, optimize…
Added 41 mins ago
ST
Trade Compliance Data Analyst
Sailun Tire Americas
Woodbridge, ON
- $75,000 to $80,000 CAD / year
- Full-time
Sailun Tire Americas – Trade Compliance Data Analyst (U.S. & Canada)
Added 41 mins ago
A
Digital - Senior Analyst / Analyst, Email Marketing
Aritzia
Vancouver, BC
- Full-time
…revenue, and loyalty through our DTC channels. As the Senior Analyst / Analyst, Email Marketing, you will support in developing and executing email marketing strategies anchored in trigger…
Added 41 mins ago
FC
Développeur Dotnet/Développeuse Dotnet
FOP Consultants
Quebec, QC
- Full-time
As part of a mandate with a Quebec government ministry, we are looking for a .NET programmer analyst. The selected candidate will take part in the development, evolution and maintenance of…
Added 42 mins ago
R
Analyst, Central Funding Group
RBC
Toronto, ON
- Full-time
Leaders who support your development through coaching and managing opportunities
Added 42 mins ago
VA
Junior Analyst, Investment Analytics
Vincent Associates Inc.
Toronto, ON
- Full-time
- Temporary
…The Analytics & Data department is central to Fundata’s core business operations. You will be relied upon to deliver high quality results within strict deadlines. This is a junior level…
Added 42 mins ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Oakville, ON · Toronto, ON
We are currently recruiting for a full-time Senior IT Business Systems Analyst to support our Information Technology Services team.
Added 42 mins ago
T
Canadian Commercial Banking Associate
TD
Concord, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 42 mins ago
T
FCRM Testing Analyst - Technology Testing (5557)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 57 mins ago
CT
Senior Real Estate Analyst, Development (Western Canada)
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
The Senior Real Estate Analyst is a key member of the Western Canada Development team, responsible for supporting the end-to-end execution of real estate projects across multiple retail…
Added 57 mins ago
B
Analyst, Capital Markets Treasury - Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
Supports development of corporate standards, operating principles, and guidelines in conjunction with market risk, business, and finance stakeholders.
Added 57 mins ago
Project Controls Analyst - Temporary 18 months
WSP
Thornhill, ON
We are seeking an experienced Project Control Analyst to support the successful delivery of transportation and infrastructure projects. This is a temporary full-time position for a period…
Added 1 hour ago
P
Trading Operations Analyst
Purpose
Toronto, ON
- Full-time
The Trading Operations Analyst is the production layer of the trade operations function - responsible for the accurate and timely completion of all post-trade activity across every asset…
Added 1 hour ago
M
Quality Analyst
Mativ
Renfrew, ON
- Full-time
The Quality Analyst position requires post-secondary education (preferably in sciences) or equivalent job experience with a minimum of 2 years of related manufacturing experience as an…

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

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