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Added 1 hour ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms,…
Added 1 hour ago
CL
Treasury Operations Specialist
Charger Logistics Inc.
Brampton, ON
- Full-time
…With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to…
Added 1 hour ago
PC
Internal Audit Senior Associate
PwC Canada
Toronto, ON
- Full-time
…compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate…
Added 1 hour ago
CN
Accountant, AP Specialist
Canada's National Ballet School
Toronto, ON
- Full-time
…applications for the full-time, permanent position of Accountant, AP Specialist. This is an opportunity to contribute to the financial operations of a vibrant arts and education institution…
Added 1 hour ago
S
Data Solutions Specialist
SAXX
Vancouver, BC
- Full-time
SAXX Underwear Co. is looking for a Data Solutions Specialist to join the team based at our Vancouver office location. This is your opportunity to be part of a globally growing brand in a…
Added 2 hours ago
RB
Website Data Entry Assistant
RS Breakers and Controls Inc.
Mississauga, ON · Mississuaga, ON
- $17.95 CAD / hour
- Full-time
RS Breakers & Controls is an Original Equipment Supplier that provides excellent customer service and customized solutions. Our 35,000-square-foot warehouse stocks over 100,000 products,…
Added 2 hours ago
CL
Warehouse Systems & Process Improvement Specialist
Charger Logistics Inc.
Brampton, ON
- Full-time
…With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to…
Added 2 hours ago
RD
Software Developer & IT Systems Specialist
Randstad Digital
Milton, ON
- $80,000 to $100,000 CAD / year
- Full-time
Our client is seeking a highly adaptable, hands-on Software Developer & IT Systems Specialist to join our team in Milton. In this dynamic role, approximately 60% of your time will be…
Added 2 hours ago
CI
Microsoft Application Specialist – Contract
Compugen Inc
Orillia, ON
- Contract
Position Overview: The Application Specialist will help bridge business operations and enterprise technology by supporting and helping lead innovation initiatives involving corporate…
Added 2 hours ago
SG
Senior HR Accounting Analyst
Societe Generale
Montreal, QC
- Full-time
This is a senior specialist role requiring significant technical accounting expertise, strong knowledge of compensation-related accounting matters, and the ability to act as the principal…
Added 2 hours ago
M365 Solutions Specialist
University of Toronto
Toronto, ON
Working under the guidance and supervision of the M365 Lead Architect, the M365 Solutions Specialist will play a key role in optimizing workflows within Temerty Medicine using the Microsoft…
Added 2 hours ago
E
Technical Consulting Director, Environment, Health & Safety (EHS) Auditor and Risk Specialist (Casual)
ERM
Smithers, BC · Vancouver, BC · Calgary, AB
- $74.18 to $99.57 CAD / hour
- Part-time
Familiarity with data analytics and digital solutions for EHS systems.
Added 2 hours ago
HB
Senior Specialist, Data Loss Prevention
HomeEquity Bank
Toronto, ON
- Full-time
The Senior Specialist, Data Loss Prevention is the hands on technical authority behind our DLP and data security capability. The role is responsible for the configuration, tuning, and…
Added 2 hours ago
Compliance Analyst, Enterprise AML and Payments
Questrade Financial Group
Toronto, ON
Proficiency in Questrade’s data management systems, including QOffice, BPS and FSS, Chainalysis and/or NICE Actimize.
Added 3 hours ago
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms,…
Added 3 hours ago
L
Industrial Engineering Intern
Legrand
Mississauga, ON
- Full-time
Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a…
Added 3 hours ago
T
Conseiller / Conseillère cybermétrie (web analytique)
Tink
Montreal, QC
- Full-time
We are seeking a Web Analytics Consultant who lives for web statistics, numbers, and spreadsheets. If you know how to and enjoy leveraging data (Digital Analytics) to elevate business…
Added 4 hours ago
PC
Internal Audit Senior Associate
PwC Canada
Toronto, ON
- Full-time
Utilize GenAI and data analytics (Alteryx) to automate tasks and test steps.
Added 4 hours ago
SM
Project Manager II Digital and Information Services
St. Michael's Hospital
Toronto, ON
- Temporary
…supports the evaluation and implementation of digital health solutions (including patient-facing applications and workflow-enabling…
Added 4 hours ago
TF
Marketing Content Specialist - Digital Science and Laboratory Automation
Thermo Fisher Scientific
Burlington, ON
- Full-time
The Digital Science and Automation Solutions (DSAS) business designs, develops, and delivers industry-leading laboratory workflow solutions and robotic automation for Pharma, Biopharma, and…
Added 4 hours ago
T
Senior IT Data Specialist
TD
Toronto, ON
- Full-time
Facilitate data ownership across Canadian LOBs, connecting Segment Data Owners with the Enterprise customer master platform and ensuring the appropriate owners are engaged in decisions…
Added 4 hours ago
T
Senior Business Application Specialist
TD
Toronto, ON
- Full-time
Develop and execute validation plans to ensure that implemented data solutions meet business requirements and adhere to quality standards, conducting functional testing and validation…
Added 4 hours ago
CI
Senior Autonomy Validation Specialist / Spécialiste senior de la validation de l’autonomie
Caterpillar Inc.
Laval, QC
- Full-time
As the Senior Autonomy Validation Specialist, you will develop, test, and troubleshoot software systems used for autonomy drill machines. This generally includes onboard system validation…
Added 4 hours ago
BB
Sr. Consultant, Loyalty Solutions
Bond Brand Loyalty
Canada
- $92,852.7 to $127,754.5 CAD / year
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build stronger customer loyalty to their brands. We are the loyalty…
Added 4 hours ago
SM
Senior Payroll Specialist
Surerus Murphy Joint Venture
Calgary, AB
- Full-time
We are currently seeking an experienced and detail-oriented Senior Payroll Specialist to join our head office in downtown Calgary. This position is responsible for the accurate and timely…

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

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