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Added 6 mins ago
T
Senior Business Systems Analyst (Treasury Technology)
TD
Toronto, ON
- Full-time
Create business requirements, functional specifications, user stories, process flows, and data mapping documents.
Added 6 mins ago
V
Senior HRIS Functional Analyst (PeopleSoft HCM)
Vertage
Montreal, QC
- Contract
We are seeking an experienced HRIS Functional Analyst to join a dynamic HR Analytics & Insights team. In this role, you will serve as a strategic partner to HR and IT stakeholders,…
Added 22 mins ago
C
Senior Business Analyst - ERP Implementation
CGI
Halifax, NS
- Full-time
CGI is seeking an experienced Senior Business Analyst to support future ERP transformation and implementation opportunities. The successful candidate will work closely with business…
Added 22 mins ago
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Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 22 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Department Overview Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including…
Added 22 mins ago
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Project Controls Risk Analyst
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Toronto, ON
- Full-time
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 22 mins ago
IG
Data Analyst
Insight Global
Toronto, ON
- Contract
Insight Global is looking for a Data Analyst to join a Financial Planning Performance Management team supporting approximately 800 Financial Planners across Canada. This team is responsible…
Added 24 mins ago
Identity & Access Governance Analyst
R W Tomlinson
Ottawa, ON
We are seeking an analyst to help establish and mature enterprise access governance practices across core business applications and services.
Added 24 mins ago
UO
Facility & Space Plan Analyst
University of Alberta
Edmonton, AB
- Full-time
The Facility & Space Planning Analyst serves as a critical hybrid resource within the Space Planning & Stewardship (SPS) unit. The position splits its focus between technical data analytics…
Added 24 mins ago
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Investment Analyst- Campus Recruitment (McGill)/ Analyste en investissement- Recrutement (HEC)
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- Full-time
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Added 37 mins ago
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Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Express Scripts Canada
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- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 37 mins ago
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Billing Analyst
Arup
Toronto, ON
- Full-time
We are currently seeking a Billing Analyst to work in our Los Angeles office. Our Billing Analysts’ staff are integral members of our finance teams. It is business imperative that we…
Added 50 mins ago
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Senior Product Solutions Analyst
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Toronto, ON
- Full-time
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Added 50 mins ago
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Business Intelligence Analyst
Shannex Incorporated
Halifax, NS
- Full-time
Relevant certifications such as Microsoft Power BI Data Analyst or SQL Certifications are an asset.
Added 53 mins ago
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Information Security Analyst (Detection Engineer)
TD
Toronto, ON
- Full-time
We are seeking a Senior Information Security Analyst to support enterprise cybersecurity monitoring, detection engineering, and security operations improvement. This role will help develop…
Added 53 mins ago
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Credit Analyst II
TD
Oshawa, ON · Peterborough, ON
- Full-time
Proactively promote products, sales, services and banking capabilities
Added 53 mins ago
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Information Security Analyst II ( Social Engineer Threat Analyst)
TD
Toronto, ON
- Full-time
Added 53 mins ago
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Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
…technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution…
Added 53 mins ago
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Sr. Analyst, Source to Pay Operations
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Toronto, ON
- Full-time
The Sr. Analyst, Source to Pay (S2P) Operations is responsible for providing day to day operational support across the S2P lifecycle to ensure a smooth and efficient experience for end…
Added 53 mins ago
ATS Business Analyst & Exam Officer
University of Toronto
Toronto, ON
As an ATS Business Analyst & Exam Officer, your primary responsibilities will be supporting the back end, technical, and business analysis needs of the unit, including: Assessing needs and…
Added 1 hour ago
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Summer Development Analyst
Greystar (International)
Vancouver, BC
- Full-time
…management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates…
Added 1 hour ago
CI
Analyst, External Funds Operations
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Analyst, External Funds Operations, you will support the operational management of External Portfolio Management investments across hedge funds, co-investments, and managed account…
Added 1 hour ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
…including finance, human resources, technology, and other shared services that support Brookfield’s real estate operating businesses. Working across sectors – including office, logistics,…
Added 1 hour ago
BD
Senior Business Process Analyst
Black Diamond Group
Calgary, AB
- Full-time
Reporting to the GM, Digital Transformation, WFS, the Senior Business Process Process Analyst will be a key contributor to the successful implementation and ongoing optimization of…
Added 1 hour ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
The Senior Analyst, Finance will be part of the real estate management team providing multiple services tailored to drive optimal returns from investments made by Brookfield sponsored Funds…

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

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